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I am extremely disappointed with the service and the way the hotel staff handled our situation.
We originally booked a room for two adults and one child. Before our arrival, I decided to add a meal plan. The hotel’s website showed that the additional cost would be around €200, so I called the hotel to confirm. A member of the staff assured me that everything was fine and that this would be the price we would pay upon arrival.
However, when we checked in, we were told that we had to pay €420 instead. When I asked why the price was different from both the website and the information I had received over the phone, I was simply told that there was nothing they could do.
Naturally, I refused to pay such a large additional amount, so we had to eat at local restaurants instead. This significantly affected our holiday. What disappointed me the most was that I had specifically called the hotel in advance, and the staff confirmed that I did not need to change my reservation because the price would be the same when we arrived. Unfortunately, that was not true.
To make matters worse, although our reservation clearly stated that there were three guests, the room was prepared for only two people. There were only two beds, and nothing had been arranged for our child. This was completely unacceptable and showed a lack of attention to even the most basic details of our booking.
I find this treatment unfair and unprofessional. Once you arrive at the hotel, you are left with no real choice but to accept whatever price they decide to charge or go without the service you had planned for.
Unfortunately, because of this experience, I cannot recommend this hotel.
Hi
The rooms were clean and relatively modern. The breakfast buffet was of a continental type with some Spanish touches such as Serrano ham and a tomato paste. There were three pools, one of which was 2,2 meters deep. The close proximity to the Mediterranean was very appreciated, especially as there were so many different fish with good snorkelling opportunities! Overall this hotel offered some excellent rooms and services, the close proximity to the sea made the experience even better!
Manal Haimour
Excellent hotel with the most wonderful staff. Very friendly, communicative, nice, and attentive. The room is nice, has everything anyone needs for a vacation. The location of the hotel is amazing. Greatest view anyone could dream off. Three pools (one small and shallow for relaxing, one deep, and one that is shallow and goes deep but not too deep, so it is possible to stand in it). Food was excellent (I booked with breakfast and dinner). Dinner had a different theme every night. Markets within walking distance, and the city market on Saturday is 10 minutes away on foot. The harbor of Cala Ratjada is 15 minutes on foot. Some nice hiking areas nearby. Nice beaches nearby.
Most importantly, no groups of 20 men with their loud music and crazy drinking.
The only thing I wished for was to have music on the pool.
Thank you for the wonderful stay.
JojoMall L
Very basic hotel. Clean. About an 8 minute walk to the beach along the path. Excellent staff. We did not eat there so can't speak to the food. But a great place if you want to be in a beautiful part of Mallorca.
Ricky S
Great hotel with modern rooms and great facilities like the outdoor pool and spa. Excellent location to the beach too.
Occasionally we did have to ask for extra towels when we didn’t get ours replaced but they handled this very quickly.
Plenty of options with food and a chef cooking fish, prawns and meats on the plancha was a nice touch!
Would definitely recommend!
