Nathan Carroll
great location to stay in, room was “cleaned” as they said which was the beds were re made with the same sheets that were on it since we arrived, in a week they came in once to do that. Nobody came to bring toilet roll, change the bins & towels, or sweep the floor. Had to ask reception for toilet roll 3 times & they said to me if you need your room cleaned we can get that done i said yes please it needs it now, gave them the room number this was on day 4, by day 7 still no sign of a cleaner, they drag there trolleys around at 8 in the morning waking everybody up but don’t seem to actually clean the rooms, very nosey in the night time and nothing done about it, very expensive at the bar, will not be back.
Diana
I would not recommend this hotel to families or anyone looking for a relaxing stay.
I stayed at OndaMar for 2 nights and unfortunately had a very disappointing experience. The only real positive is the location, which is excellent and within walking distance of the beach, restaurants and shops.
The facilities are extremely outdated and poorly maintained, and the atmosphere felt more suited to groups of young people partying than to families.
There was loud music and parties in several rooms until after hours, and I had to contact reception twice before the issue was resolved. There were also large groups drinking alcohol around the pool, including the children's pool.
My first apartment had no hot water, a blocked bathtub drain, a faulty power socket and even silverfish insects. Although I was moved to another apartment and offered complimentary breakfast, the second apartment also had maintenance issues, including a damaged socket hanging out of the wall, dampness in the bathroom and poor water pressure.
The staff were polite and helpful, but the hotel urgently needs renovation and better maintenance. Unfortunately, apart from the location, I cannot recommend staying here.
Danny Malone
Had a room and ac leaked all over floor on the second last day and they done nothing about it and when taking elevator got stuck and we got the blame for the poor services they had. Very abusive to young people that are coming over to have a good time
Sarah Kilcoyne
Absolutely appalling experience.
Our group had a reservation booked well in advance, and despite the hotel having full access to all relevant information about our booking, they chose to cancel on us at the last minute. we were essentially turned away for being a larger group of women - to clarify not a hen party.
Now we are left scrambling to find alternative accommodation with fixed dates and limited availability, which has caused unnecessary stress and disruption. This situation could have easily been avoided if the hotel had been transparent or raised any concerns earlier.
This is not just poor customer service it’s unprofessional and inconsiderate. I would strongly advise others to think twice before booking here, especially if you are travelling as a group. We expected basic respect and reliability, and received neither.
Matthew White
No coffee machines in the room. No place to get coffee until breakfast. Otherwise a good experience.
