Hanne Heingård
Good:
Breakfast buffet is huge and has a lot of options, both healthy and unhealthy. TV had English options. Pool is a great size although not very deep and ice cold, but very good for swimming. Close to the Praia da Rocha beach and the marina. Room was huge.
Can be improved:
The pool is very salty/chlorine and it hurts your eyes. Breakfast does not open until 7:30. Staff was friendly but didn’t offer proper help when arriving by car — they told us there was free parking but refused to say how to get there (it was just next to the hotel but had an entrance further away) because they wanted us to pay for their parking (10 euros per day). TV was small. They gave us a card to fetch towels in the reception instead of just giving them to us straight away when we checked in?? No shops nearby to buy snacks. There was no trash bin in the room, we had to put the trash bag in it ourselves.
Fem Feral #NotDeadYet
Stayed here with a group. Upgraded my room to an apartment for ♿️ accessibility. There is only one ♿️ parking spot in the car park which has a metal pole exactly where you open your door 🫣 perhaps not planned well but be aware when parking.
The hotel/ resort is a nice airy and open layout perfect for me with allergies. The room was big and in great condition, television big with many premium channels. Beds are very hard and caused me numbness, not an uncommon problem in hotels in the Algarve so I assume normal for the area. Breakfast was quite possibly the most comprehensive spread of types and styles of breakfast. Beyond ten out of ten for this. The onside restaurant made potentially life threatening errors with my meal relating to my severe allergies, I couldnt eat the meal I was served or the side dishes and the kitchen has no allergy protocol for severe allergies. Theu even served my main with one of my worst allergens proudly atop the dish after 15 minutes ensuring this cannot and would not happen. I drove to Lidl in the end for food.the apartment had very limited accessories for the kitchenette, no saucepans or pots to cook with dispite there being a hob.
The views from the room, the bar and the restaurant are fabulous but the lack of care in the kitchen has left a bad taste, for want of a better term. If you're a normal non faulty human this place is great for the price point. If you need extra care to stay alive, probably not the place for you.
Uri Kohen
We had a great time at the NH Marina Portimão Resort.
It is a huge hotel, but we were lucky to get a room around the pool, on the ground floor, 10 steps from our tanning chairs.
a Short walk to the huge beach, and to Av. Tomás Cabreira, for all the restaurants and bars.
The pool is huge, with sea salty water.
Nice basic gym, great breakfast overlooking the Marina.
We had a late flight and had the option for a late check out.
We will be back.
Bianca S
Fine hotel, reception and staff are serviceminded - even arranged for a lunch box as we had to leave early for the airport. Nice view from the marina rooms over the harbor. A short walk or ride to the main pool or beach. Uber is cheap to go to the city center. Downsides breakfast omelet and scrambled should be made from real eggs, but nice fresh fruit. Rooms are a bit loud and you can hear your neighbors clearly. But they were clean and the bed comfortable.
Lydia Fox
This was supposed to be a relaxing holiday for my husband’s 30th birthday, but instead it was ruined by the hotel staff.
My jewellery disappeared from our room after housekeeping had been in, and when we reported it to reception, the way we were treated was shocking.
There was no urgency, no empathy, no accountability. Management made no real effort to investigate, they simply asked the staff if they’d seen it and left it at that and just told us to call the police.
For a supposedly premium hotel, the lack of care and professionalism was unbelievable.
I no longer felt safe staying in the hotel. We decided to check out early because the trust was completely gone.
The experience left me anxious and upset when I should have felt looked after.
To make things worse, I later discovered that there are other reviews mentioning similar incidents. Clearly this hotel has a serious problem with security and chooses to ignore it.
This is not what you expect from a 4 star NH hotel. The way we were treated was unacceptable, and I would strongly advise others to stay elsewhere this place is not safe.
My Booking
