Alina
Good location, which makes getting around very convenient. The staff were friendly and the service was pleasant overall.
As for the room, it had two twin beds that could not really be pushed apart, and unfortunately, we couldn't adjust the air conditioning either.
On the bright side, the dinner was very delicious with plenty of variety, and the food changed daily. However, a major downside was that all drinks at dinner were paid – even water. For a 4-star hotel, water at least should have been included for free. Another big negative was that the terrace closed very early, already at 8:00 PM. I would have loved to go out to the terrace for cocktails after dinner. The pool was also quite small. Overall, a decent stay with a few clear drawbacks.
Ian Cross
Had a great time here and my beach view room was not only quiet but spacious and kept very clean by some very pleasant and friendly room service staff. In fact all the staff at this hotel were amazingly helpful and friendly with good morning greetings and even help with my spanish pronunciation in the downstairs bar. With a wide range of good food at breakfast and dinner there was always something for everyone and the lunchtime menu in the bar restaurant was ideal and well priced.
I would definitely stay here again aswell as use the spa again . A very relaxing and peaceful holiday.
Tamas Zadori
Somewhat dated rooms and looks like a big lottery what "room with balcony" means, we received a seemingly refurbished room with big balcony and sea view but it had bad smell. After some hmm-hmm we got another one, smaller room in the building 2, tiny balcony, view in the neighbors' living room, reception claims they are the same category. Apart from this the hotel is clean and the service personnel is polite and effective. The hotel is wedged between two parallel streets with apartments on both sides, became pretty noisy on Friday evening and generally there's noise from traffic. Under the balconies in bldg 2 they're deliveries and garbage trucks, etc from the early hours. Lucky with the weather in early April, 25 degrees for the whole week but no AC available at this time of the year hence the balcony had to be open all the time, did not have one decent night of sleep.
Food is OK, breakfast is pretty much the same all the time with little variation. Dinner there are always sallads, veggies, some kind of chicken, beef, pork, pasta, but no themed nights during our stay. Kind of boring from my perspective. I booked as a package holiday and for a little extra I could've got a better hotel option. Maybe value for the money if booked separately, don't know. I won't consider this hotel again.
Maja J
I don't know who gave this hotel 4stars.
We booked a half bord and we were charged €2.95 for a 0.3e ml bottle of water during dinner and €3.60 for a glass bottle of cola. Where this ridiculous idea came from to charge people for such a basic think like water during a meal in a 4* hotel? I get it in a restaurant but this supposed to be half bord!!!
When I asked about that in reception, girl didn't know what to say.
We were on many Spanish holidays and it's a first time we didn't get a bottle of water delivered to our room every day and we had to pay for drinks during the meal in a 4* hotel... Who the hell give it to them.
The room on its own was ok... We were lucky to have a room on 4th floor with a proper view BUT... If you provide the kettle, why don't you give a cups to make the tea? I won't mention that tea on its own wasn't provided also. You want to know more hilarious things? There is a coffe machine. But you have to pay extra for each coffe pod you use.
Advertising 2 swimming pools. Rooftop and indoor.... But there is no information that you have to pay for the indoor swimming and that children are not allowed there. Rooftop pool... I had seen bigger jacuzzi than this what is there. Stating that swimming pool is desinfected every day after closing... What about cleaning the tiles and the ladder... They were so slimy that my husband slipped and fell from the ladder right to 1.1 meter deep pool.
Christoph Goldmann
Nightmare hotel (!) where the staff hate their guests.
On the day of check-in, there was only one small towel available in my room. Everything in the room was old, and stains could be found throughout. There was most likely mold in the bathroom. The view from my room was of the wall of another building, which made me feel as if I were in a prison rather than in Mallorca.
The hotel staff are not helpful and are unable to deal with even such simple problems as a malfunctioning air conditioner. After reporting this issue and requesting a room change, a rude receptionist, gesturing with his hands, told me that he was "dealing with another problem right now," then turned his back on me and walked away.
This is a nightmare hotel where, during check-in, an angry receptionist raises his voice and barks the command "Passport!"—never "please."
A nightmare hotel where the reception manager summons you over in a loud and authoritative voice whenever she wants to tell you something, displaying her dissatisfaction on her face like a nasty schoolteacher.
The reception manager apparently rules the place through fear, because a receptionist has to call her even at midnight to ask for permission when I wanted to move to a fully functional room.
The reception manager has clearly misunderstood her role and does not understand that she is there for the guests, not the other way around.
My attempt to report all these issues to the head of the reservations department ended in failure. I was told that "they are a family, and family must to protect each other". That response was deeply unprofessional and gave me the impression that protecting staff was more important than addressing guests' concerns!
A nightmare hotel where you are not allowed to report any inconveniences or problems at the reception because the director shouts at you, telling you not to "disturb the staff" and that "this is exactly the service he provides" (I recorded this conversation).
I am only surprised that the owner of the hotel accepts such behaviour. Apparently, this is his idea of service as well.
I strongly advise everyone to avoid this horrible place.
