Catherine Barker
We have just returned from a two night stay at the Melia Palma Marina and from the moment we arrived to the moment we left the staff were so attentive. We had booked a Level Sea View room and on arrival we were taken up to the Level lounge to check in. Everything was seamless and our room was ready for us so we were able to check in straight away. The view from our room was amazing and sitting on the balcony looking over the marina was very relaxing.
The hotel is ideally situated, 20 mins in a taxi from the airport about a 25 min walk into Palma and the Cathedral but there are bus stops en route along the marina.
The staff are a credit to the hotel and Lorena on the level lounge reception was extremely friendly and helpful, she is a real asset. German was also super helpful at check in and having such friendly helpful staff puts you at ease when visiting a new hotel.
We would certainly recommend this hotel for a stay in Palma and will hopefully be back to visit in the future.
Abi Piggott
Our stay at the Melia Palma Marina was exceptional! From the minute we arrived, we felt welcomed. The pool facilities are amazing, with the pool bar serving cocktails and drinks. It is about a 40 minute walk from Palma centre but taxis are cheap and the walk is very nice along the promenade. Breakfast was lovely, a huge selection and lovely dining area. The room was clean and modern, and the super king bed was incredibly comfortable. The only thing I would say is that the TV is not a smart TV which would’ve been nice, and there is only a plug on one side of the bed. Besides that, I would highly recommend this hotel.
Ioana Florea
So we booked through booking.com. It was mentioned that we could pay at the propriety, we couldnt we had to pay in advance, the app just didn’t let you book without paying. It was mentioned that there was a free ride from the airport to the hotel. There wasn’t none. We looked for it in all the settings booking had, there was nothing regarding a free ride to the hotel from the airport. Now when we arrived at the hotel, the receptionist asked for 2k + again because she couldn’t find that the payment was done, had to wait until some older receptionist came so she could confirm that the payment was done indeed. At the hotel we were told that the spa facility was not included in what we already booked because that spa didn’t belong to the hotel… so the spa that was in the hotel didn’t belong to the hotel so you had to pay again if you wanted to use the jacuzzi, indoor pool etc. The room we got, was dirty! Dust everywhere, on the floors, on the phone, on the remote, on the bedside tables. The floors were also sticky, the shoes made that sticky noise every time. The toilet had some yellow spots on the toilet seat, I don’t want to assume it was like urine or anything like that, probably it was old and it just turned yellow. We asked to change the room and they did after the first night because they were fully booked. Up to the 3rd floor you can hear the music from the outside pool area. Also some guests are absolute animals as they don’t seem to understand that even in Palma de Mallorca After 1 am people want to sleep and are sleeping. The breakfast had plenty of options what I did did not like was the cleanliness of the ustensils. Like the washed plates, forks, and everything weren’t washed ok and had dry food on them. Vegetables like cucumbers, probably were cut hours before they were served because they looked wrinkled and tasted old. The eggs for omllets were used from a big bottle like, I’m not even sure if they were real eggs in that concoction. I recommend going to Caja Major beach, that’s a natural beach and with a 10 min max ride you can get there easily. Walking to this beach takes an hour. You have another beach nearer the cathedral but that’s artificial takes like 40-60 min walking but it’s full of rocks and the waves are killers. Also don’t visit in the months of July and August, the sun will absolutely cook you alive.
Lana Morello
I had a enjoyable experience at
this hotel. The first impressions were great with stunning architecture and beautiful views from the room windows. The receptionist Boni at The Level reception was so helpful and so cheerful and provided the information in such a good way that made you feel immediately settled in. The Level itself was a lovely place to hang about in and get a cocktail and have causal time outside of the hotel room. The views were beautiful. The staff were all very kind and very accommodating. The food was average with limited options in the restaurant and the breakfast buffets though the fruit was very fresh. The rooms itself were extremely clean and comfortable. The hotel is located at a quite good area, it takes around a 30 minute walk into town but with stunning views all along the promenade. The town is very homely with a excellent selection of shops and restaurants to choose from
thats more accommodating than the hotels meal options. I would recommend this hotel but I would suggest going into the town for meals, this is a good hotel for causal lounging during the day and for people on business purposes with multiple meeting rooms located around the hotel. I would recommend this hotel to get some entertainment for the evenings as if you are a family not going out late it can be quite a dull experience with not much to do.
Priceyboyz
I feel compelled to share the experience I have had with Melia to help others avoid the same trap.
The hotel itself is nice enough, but my experience afterwards has been awful. I paid in full for my room before arrival, which was verified by the hotel verbally and in writing.
Around a month after my stay they contacted me to confirm they had mistakenly refunded me. Fine, mistakes happen, and if I owe the money then so be it.
I responded promptly and confirmed I’d look into it. The hotel then attempted to take the payment from my card four times without my knowledge or authority, luckily my bank declined the payment.
I spent hours with my bank and then back and forth with the hotel to resolve the issue, which was completely the fault of Melia.
The issue wasn’t that I had to repay money refunded in error. It was that the hotel took a month to discover its own mistake, attempted to charge my card multiple times while I was trying to verify the request, and offered no goodwill gesture despite the inconvenience.
I eventually paid in full, but the way the matter was handled left me very disappointed.
