A. K.
Overall, we are very satisfied with our stay in hotel Ona Marinas. A very big plus is the availability of the beach and sunbeds you can enjoy free. The hotel is very lively and they try to engage guests. The room was decent maybe a bit shabby but overall good. The cleaning crew was in our room every day and changed our towels. The food was good, there was a variety of a lot of stuff. The staff were friendly and very forthcoming. We liked a lot that the beach was very quiet and a bit “wild” no cafes around no loud music. Overall we would definitely come again!
Karolina Reglinska
The location is ideal for relaxation. Swimming pool, sea. There was no big problem with the deck chairs, even though people quickly booked seats. The food is good. But I suggest being up to an hour after opening, as there are large queues afterwards. But the staff handles it well. Although not everyone can be satisfied. The downside is that there are few attractions by the sea. So, as I said before, the perfect place to rest. Rooms are fine but not too claen thoroughly. To the nearest town (2 km too warm to walk), so you have to arrange transport but there were no problems with that. Reception will always help. I recommend
Silje Isdahl
Everyday you start your day standing 30 minutes in a line longer than the hotel. It’s the breakfast queue. It’s a shame really. They have obviously booked too many guests compared to how many they can accommodate. This is not how you want to start your vacation morning.
Next issue is the sunbeds. If you’re up and out at 9 this is too late. ALL the sunbeds in the beach/grass area is then taken already. It should have been a no save sunbed policy strictly regulated… tomorrow we need to get up at 6 only to ensure we get a sunbed!
The buffet food is very good tho. So for us it was worth an upgrade to all inclusive. :)
We arrived late at night with three kids and they knew we were four people in total. But the room was only made up for two. We had to do the rest ourselves at 02:00. I think this is a bit bad service but apart from this the room is okay. It’s also a good location of the room.
Rana Barclay
Posting for s second time, as I did not have wifi during my stay at this establishment. (Not certain if the original went through.)
Our experience at Ona Marinas de Nerja was extremely disappointing, particularly because the problems themselves could have been manageable had the hotel responded with even a basic level of concern and hospitality.
We reported ants in our room shortly after arriving and were told someone would take care of it. We also reported that the internet connection was extremely poor and frequently non-existent and were again told it would be addressed.
After two nights, neither issue had been resolved. The room continued to have ants, and the overall cleanliness was unacceptable—the floors, furniture, chairs, and other surfaces were not properly cleaned. (Food crumbs on chairs the moment we arrived, dirt on the floor, smells on the furniture).
After our second night, I emailed the hotel directly about the unresolved problems. I received no response at all.
At that point, I went to the front desk and politely explained that we no longer wished to stay for our final night. I explained why and requested a refund for that night. Rather than responding with concern or an apology after hearing that guests wanted to leave because of cleanliness, insects, unusable internet, and a lack of response from the hotel, the staff made the request into an ordeal. They had to call a manager before eventually agreeing to the refund.
Even then, we had to point out that they had refunded only approximately half of what we were owed, apparently because of earlier confusion regarding the number of people registered in our room. They ultimately corrected it, but once again, we had to advocate for ourselves to get something fairly straightforward resolved. They also acted like there were doing something by crediting 23 Euro of drinks back. Candidly, we deserve some sort of refund for two days of dirty, ant-infested, non wifi charges. They did not deliver what we paid for.
What bothered me most was how cold, robotic, and unfriendly the interactions became. There seemed to be remarkably little concern about why a family was choosing to leave the hotel early.
Before leaving, I also shared something I had not previously raised: I told the front desk that I was concerned an earlier interaction between the bartender and my son may have been racially motivated. (I don't like bringing that sort of thing up).
I deliberately mentioned it at that point because I wanted to see whether such a serious concern would elicit any empathy, questions, or even acknowledgment. It was ignored. I cannot know the bartender's motivation, but I can say that raising my concern about possible racial bias involving my child and receiving virtually no response was deeply troubling.
Perhaps the saddest part was my son's reaction. He was genuinely excited to leave and said that he hoped "people were nice" at the next place we stayed. He now believes that people in Andalucía are "mean". No child should come away from a family holiday feeling that way.
Arriving at our next accommodation was incredibly refreshing—not because we needed luxury, but because we finally felt welcomed and clean. After staying in a room that had ants and, in our experience, inadequately cleaned floors, furniture, and surfaces, simply taking a shower somewhere that felt properly maintained was a relief.
There were some positive interactions at the beginning of our stay, which makes the way things deteriorated even more unfortunate. (Food staff is friendly). But hospitality is ultimately measured by how a property responds when something goes wrong. We gave the hotel multiple opportunities to address relatively basic problems. Instead, issues went unresolved, an email went unanswered, and when we finally chose to leave, we encountered indifference rather than concern.
For our family, this was not simply a disappointing hotel stay. We felt unheard, unwelcome, and relieved to leave.
Slavka Pazicova
We had an amazing holiday. The rooms was dated but very clean and comfy. The food was delicious 😋. We can't complain at all. All of staff very nice and helpful. We will be definitely back again. Thanks for everything 👌
