חן טהלקר
Visited as a couple with three children.
Pros:
Great location Right on the beachfront.
Excellent pools Including a large kids' pool.
Good restaurants High-quality dining options.
Spacious rooms The second room we got was comfortable and family-friendly.
Cons:
Old room Initially assigned a room in terrible condition near the kids' pool:
Broken closet doors.
No curtains.
Broken shower.
Non-functioning phone, making it impossible to contact reception.
After two nights, we moved to a better room.
Hot water issues: No hot water available after a certain time, even in the second room.
A hotel with excellent amenities and a dedicated staff, but significant maintenance issues. Fixing these could make it an outstanding experience.
Adrian Mazur
Overall, bad experience, not what would you expect from 5 stars hotel.
We went to Crete to get married and chose this hotel specifically as it was advertised as a great place for such a newly-married time with good all-inclusive buffet. However, it wasn’t a good experience.
Months before arriving we notified them that we are getting married in Crete and it’s our honeymoon trip, however they didn’t prepare anything for us, not even a simple note. We even chat to the reception about this and they promised to prepare something for us but it didn’t happen. Further, we’ve got smaller / worse room than our wedding guests.
Rooms were small and in poor conditions / old-fashioned, with gaps in the bathroom tiles, damaged furniture and strange smell.
Once, they turned off water supply in the evening for half an hour while I was mid-shower so I had to wait for water to be turned on, whilst covered in soap under shower.
We also asked to borrow an iron from the reception to sort out the wedding dress, and promised to bring it to our room, but it didn’t happen, when we called them after an hour, they again said they will bring it to us, but again didn’t happen so after 2 hours we went to the reception to take it ourselves. We got it but they told us that we just have 20min to use it, because they finish their shift and going home so we have to return it. This is not the treatment you get in 5 stars hotel!!
It seems like the management of this hotel is a huge problem. Hotel seemed significantly understaffed with many things broken and not cared about.
When plug socket fell off the wall, it took them 4 days and every day reminders to fix it.
What’s worst, the swimming pools were staining feet / body in blue, which was really hard to wash off and was staying on the body for days! After few tries we and other guests just refused to use the swimming pools at all.
Food in the buffet was mediocre, not what would you expect from 5 stars hotel, dishes were repetitive and not that tasty. Also, we couldn’t take bottled water from buffet to the rooms.
The photographer working at the hotel was absolutely bad, and couldn’t take constructive critique.
There was no entertainment at all. Just something for kids outside the hotel, but nothing for adults. At the same time we were looking at nearby hotel with 3 or 4 stars with great entertainment.
The only positive was the experience / interactions with the staff in buffet, as Odyssea and Apeth amongst other people working there were great servers and amazing, friendly people. Also, gym facility was okay with Costas (professional trainer) who is a great person.
Rolandas Auksakis
Unrealistically good place. Villas on the seashore! Every morning the pools are cleaned, which are right next to the houses. The rooms are cleaned every day. Very nice, attentive and responsible staff. Great food, drinks. The food in all the restaurants is excellent!
Everywhere is clean, green, the service is great. We are very satisfied. I highly recommend it.
Dexter Kahoot
The hotel, its services and amenities are fabulous. The staff is really friendly, polite and they really cared about us. The room where we were living was comfortable and beautiful. Every meal in the restaurants was delicious and the drinks of their bars were fresh and nice. The hotel by its self it's in a gorgeous place surrounded by sea with bright sunsets. I would definitely recommend it.
Natalia Tokarchuk
Our stay at this hotel exceeded all expectations! From the very first moment, we were warmly welcomed at the reception, given all the necessary information, and helped with check-in. The room was clean, tidy, and cozy, with regular housekeeping. A special mention goes to the restaurant service – the staff was attentive, friendly, and the food was both delicious and varied. We were pleasantly surprised that they even packed breakfast for us when we had an early departure. The atmosphere was wonderful, and the service was truly top-notch.
