Salim Dabboura
What I loved:
The location is unbeatable — directly on the sand, with beautiful views. The staff were truly outstanding: always kind, ready to listen, and eager to find solutions to any issue. For me, the personnel alone deserve a full five stars.
Where I was disappointed:
Unfortunately, the infrastructure, services, and overall experience didn’t match the advertised 5-star standard. Examples:
• We had to wait three days to receive an iron.
• The cleaning service often didn’t change the sheets when asked, frequently brought too few towels, and sometimes left dirty coffee cups unwashed.
• The pool chair system was inconvenient, and you had to act quickly to get one.
• The Wednesday Greek Grill show cost nearly €30 per person, even though the stay was already expensive.
• There was no all-inclusive option, only half-board.
• Furniture and facilities felt dated in places, not matching 5-star expectations.
Overall, I would rate the experience as a 3.5 to 4-star level — not a true 5-star. I booked through TUI, and both their site and the hotel’s site list it as 5-star, but in my opinion, that’s misleading without significant upgrades or greater transparency. Either the hotel should improve its facilities and services to match the 5-star label, or adjust the pricing to reflect the actual experience.
Final thought: I truly appreciate the amazing staff and the beachfront location, but I left feeling the price was too high for what was offered.
Sharon Cherniak
We stayed there for five days (a couple and a kindergarten-aged girl) during July with full board service.
The complex is large and feels like a picturesque village and is pleasant to walk around in between variety of buildings and apartments.
The service everywhere was courteous and friendly (cleaning, maintenance, reception staff and restaurant staff).
We had an excellent service experience at the food and dining service through our stay.
We had a very positive and pleasant experience at The Alexander beach hotel!
Michael R
On our first day, at around 8:30 AM, we went to the pool for the first time. There were only 5–10 other guests spread across the different pool areas, yet every sunbed already had a towel on it. We couldn’t find a single free spot.
The hotel has signs saying this is not allowed, but no one enforces the rule, so no one follows it. As a result, we had to join the same ridiculous game if we wanted a place to sit, which meant getting up at 7:00 AM every day. By 7:30, most spots were already taken. The attached picture shows the situation at that time: blue towels everywhere, staff walking past, and nobody doing anything.
This pretty much ruined the vacation for us and is the main reason for the 1-star rating. The pools were also regularly overcrowded.
Food:
Breakfast buffet: Good variety, but some items tasted like they were from the day before or from the budget aisle of a supermarket (e.g. French toast, croissants).
Dinner buffet: Nothing special. The daily themes tasted very similar, and it was often impossible to guess the theme without looking it up. For example, we had a filled pastry three days in a row, just with different fillings (different vegetables,cheese). Overall, it had a bit of an office-canteen quality.
Room cleaning:
Beds were made daily, but beyond that, service was inconsistent. Some days the drinking glasses were cleaned, other days not. Shampoo wasn’t refilled. Guests are supposed to receive a new bottle of water every day, we didn’t. After three days, we complained at reception. It took two complaints before we finally received the water.
One moment summed it up perfectly: someone lost a used plaster (band-aid) on the stairs to the first-floor rooms. The cleaning crew must have passed it countless times, but when we left half a week later, it was still there.
Stephanie
We have just returned from a week here B&B. The location is stunning and the ideal place to come to relax. Different pools to choose from and no one rushing to secure beds in the morning. Lots of lovely restaurants nearby. Breakfast buffet was well stocked with so much choice. The room was quite basic but very clean and cleaned every day. The staff here are so lovely and really make your stay as enjoyable as possible. We will definitely be back!
Apameh Ghavami
Amazing 2-week family stay at Alexander Beach Hotel Village in Crete! Stunning location, and excellent service. A special thank you to Mr. Kostas from Reservations — this was our second visit, and he once again understood our needs perfectly and arranged the ideal rooms, making everything clear and stress-free. Highly recommend!
My Booking
