S S
One of the best hotels we have stayed in. Every single member of staff from the waiters to the cleaners to the reception to the entertainment- they all went above and beyond to make our stay great! Food was delicious every night with a different theme & caters for all dietary requirements. (Someone with a nut allergy this is very important)
Drink prices could be a little more reasonable but other than that everything was absolutely perfect! We will definitely return and have recommended Crete & this hotel to everyone we know. The most beautiful sunset I’ve ever witnessed was along the Crete beaches. Special shout out to the animation team who made our nights hilarious and fun!
Natalie Rowan
This hotel is amazing. So many facilities and everything is absolutely spotless. The staff are wonderful and so friendly. Couldn’t do enough for us. The breakfast is probably the best I’ve ever had in a hotel. Top class. Location is brilliant too and loads of restaurants nearby that serve great food.
Oleg Galkin
Great Place, excellent rooms, quite a good service and tasty food! The approach of the hotel to the menu is unusual as if you have all inclusive, you still have to pay for the beverages and getting a glass of water or a coffee is quite expensive, so we had to have parties separately in our rooms… however the location is great and my family enjoyed swimming in the sea 🌊 and Greece 🇬🇷 is proudly Orthodox which we enjoyed
Ester Szuma
Unfortunately, this hotel didn’t quite live up to expectations. Housekeeping was hit-or-miss (our bin full of baby diapers wasn’t emptied even after asking at reception), the “double bed” was just two singles drifting apart, and the baby cot came with a folded adult sheet that turned into a nightly wrestling match. The AC glowed like a night lamp, and with no elevator in the main building, carrying a stroller up the stairs felt like part of the daily workout.
Food was the biggest disappointment. For vegetarians, the choice was poor – salads often came with surprise ham or fish, and protein was scarce. Desserts and breakfast pastries tasted cheap and artificial, juices were basically liquid candy, and croissants only made sense if you’ve never actually had a croissant. The only good dinner we had was at La Oliva, the à la carte option. To add to the chaos, the restaurants and bars sit right next to each other, blasting different music at the same time – imagine trying to enjoy your meal while stuck between two competing DJs. The gym lacked mats and weights, the “welcome fruit plate” never appeared, and the free spa massage for new guests was something we only learned about by accident. At the pool, sunbeds were “reserved” with towels already in the morning while their owners were still at breakfast, and the hotel didn’t enforce its own rules. The kids’ pool had a great shaded spot, but most of the water attractions didn’t work, and for some reason the water there was the coldest in the entire resort.
On the bright side, the staff were incredibly kind and always smiling (even though they seemed to work from sunrise to sunset), the sea in front of the hotel was beautifully clean and the watermelon was consistently sweet and delicious.
But here’s the kicker: the price. This place is marketed and priced like a 5-star resort, but in reality it’s closer to a 3-star with an attitude. If the stay had cost half as much, I’d chalk it up as “you get what you pay for.” But at these rates, the glossy 5-star label feels more like a punchline than a promise.
Anna Marija Trankale
We had a really great experience during our week-long stay. It's a fantastic hotel with a great beach and comfortable rooms. The breakfast was a highlight—there's a lot to choose from, and you can even get a custom-made omelette. The view from the breakfast area is also beautiful. It’s a plus that there are a few pools to use when you're tired of the sea. The staff was very nice and welcoming. My only issue was that our room floors were constantly sandy, which made me feel they weren't being cleaned properly. While the hotel has a few restaurants, I recommend only getting breakfast there and eating out for other meals. There are so many great places to eat nearby that you won’t want to miss!
