Dorin A
1 Star – A deeply disappointing experience and a complete lack of respect for the customer
I chose Hotel Riu Concordia because I trusted the reputation of a 4-star hotel and paid in advance for a stay for four people. I did not negotiate the price or ask for anything beyond what I had booked.
Instead, we were accommodated in a room clearly designed for two people, with an extra bed added to make it fit four. The remaining space is completely inadequate for four guests, and the room does not match the accommodation we paid for. In practice, we paid for a holiday for four people but received the conditions of a room intended for two.
We arrived on Friday evening at around 11:00 p.m. Although I noticed the problem immediately, I chose not to make a scene or put the staff in an uncomfortable position at that hour. I was told to come back the following day.
On Saturday, I explained the situation again and was promised that the issue would be resolved on Monday morning. I trusted their word and waited.
On Monday, when I returned to the reception as agreed, the front office manager informed me that there was no solution and that we would have to remain in the same room for the rest of our stay. His attitude showed very little empathy and no genuine willingness to help, despite the promises we had received over the weekend.
I even provided photos and videos clearly showing that the room is completely unsuitable for four people. I never asked for a free upgrade or any special treatment. I simply asked to receive the room that I had paid for.
To make matters worse, some of the room facilities, including the extra bed, were visibly worn and in poor condition, far below what anyone would reasonably expect from a 4-star hotel.
What disappoints me most is not only the room itself but the fact that we were repeatedly given promises that were never kept. If the hotel knew it could not provide the accommodation that had been booked, this should have been communicated honestly from the very beginning instead of wasting valuable days of our holiday.
A holiday is planned months in advance and paid for with trust and high expectations. For many families, it is the only vacation they have all year. It is unacceptable for that experience to be compromised because of poor organization and an unwillingness to take responsibility.
I sincerely hope this review reaches the management of Hotel Riu Concordia and RIU Hotels. My intention is not to damage anyone's reputation but to describe exactly what happened and to warn future guests to carefully verify the type of room they will actually receive, especially when booking accommodation for four people.
Unfortunately, my experience did not reflect the standards promoted by a 4-star hotel, and for this reason I cannot recommend this property.
Selmeczy-Kocserha Ildiko
The breakfast and dinner selection was excellent, the rooms are clean, the pool is great with the pool bar service. I can't write anything negative, super hotel, with super services.We had a good time.
Lin Jiaying
Travelling with a small baby, we have a very positive experience in the hotel. The baby cott was well prepared before we arrived, and they thoughtfully gave us the room close to the lift. During the stay, all the stuffs were very friendly, especially to our baby. Besides, the breakfast and the dinner were really with all kinds of of fresh and well prepared food. We booked the room with breakfast this time, would like to come back again, booking the half pension.
Juri Jurka
I‘m still checked in the Riu Concordia hotel until 2nd December!!!
Unfortunately, my stay was significantly affected by the attitude at the female reception clerk.
We are 3 people. We booked 1 booking for the first 2, and another booking for the 3rd person (we thought a single room will shop up but seems like there are only double rooms).
Due to a Check24 error, the booking for the 3rd person included only breakfast instead of full board. I politely asked at the reception if I could simply add the full board option for the same price as we paid for the first 2 persons — I was fully willing to pay the regular price, especially since it’s a buffet anyway. Instead of offering any flexibility, my request was denied by the female reception clerk, and I was told I would have to pay 15€ per day with no reasonable explanation. When I mentioned that I would share my experience on Google Maps, the female receptionist replied „Ok, do that“, showing a surprising lack of care for the hotel’s reputation. She could have said „Sir, let me call my manager and ask him. I will tell you the result tomorrow.“
I have been traveling the world for the past three years and have stayed in countless hotels, and I rarely encounter such a lack of customer service or willingness to help.
Another disappointment was that the rooms have no kettle. My grandma needs to drink tea regularly to warm her body for medical reasons, and a kettle is standard equipment in hotels. Not having one available is an unnecessary inconvenience, especially for elderly guests.
On a positive note, the kind male receptionist did react quickly when I reported a broken shower head in my room upon arrival. He immediately changed my room, which I appreciate.
Overall, the stay could have been much more pleasant if the reception had shown professionalism, courtesy, and basic customer orientation.
I‘m still checked in the Riu Concordia hotel until 2nd December!!!
Mello
We ended up at this hotel because the original hotel we was suppose to stay at over booked and put us here. Good location to beach at transport link. A few shops and restaurants along the way. The hotel was nice and clean with daily room service and half board. Breakfast a variety of hot and cold food including French toast, waffles, pancakes and churros. Dinner variety of foods: meats, rice, pasta, veg salads, hams. Good flavour I didn't need to add salt and for dessert fruits, cakes and ice cream. The weather was not great to use the pool but nice size available. For breakfast you get given coffee and tea pots and have a variety of other teas. During dinner they serve you drinks and give you a receipt with your room number to charge to your room for checkout. They have 3 lifts but if your room is at the end of the hall you have a bit of walking. My room was 234 to to the back. This hotels clientele are the older generation and alot of Germans with a few Spanish. English was spoken here but not great we got by.
