Terri S
Great location and that was about it. A few of the front desk employees were great and helpful. Housekeeping staff were helpful and responsive. Once the housekeeping staff for the common areas left for the day, it was downhill from there. Overflowing garbage can and empty water coolers in the lobby along with empty glasses, bottles, garbage in the various areas near the lobby. Pool staff kept the area around the pool neat and clean. Twin bed room was like it was "updated" but in a rush. No outlet near either bed and the wiring was funky since one outlet on the desk was tied to the main light switch. Turn the light off, the outlet no longer had power. Ceiling in bathroom was falling apart and could see the insulation. Stayed several years ago and the hotel was wonderful, nicely staffed with great customer service, beautiful lobby bar lounge, knowledgeable and customer service oriented managers. This time, new management and zero customer service and no experience and didn't care. Conflicting information about pricing and check-in forms, one would say yes, then the other would say no. Maybe for an individual the hotel would be ok.
Holly Blake
We stayed in room 1325 which was definitely one of the biggest premium sea view rooms. Any room ending in …25 will be the same I think. Good views and quiet. Room and hallways were dated in terms of decor but ok. Breakfast was only ok. No omelette station and the coffee wasn’t great. Seemed that there was a mix of office workers there for meetings Monday - Thursday then groups of lads (golf and stag groups) there over the weekend which gave a slightly rowdy atmosphere. The terrace / pool area wasn’t big enough for the number of guests and sun loungers were all typically used or reserved by 10.30am most days so need to get in early. Staff and service was ok. Some staff were lovely and some were a little less so.
Suzy
Great hotel with nice views across the harbour. We booked a nicer sea view room.
Rooms were a bit dated but were comfortable with all we need.
Safe easy to use / shower was great
Bed was huge and comfortable
Air-conditioning we couldnt find at first but was next to bed and dead easy to use.
Breakfast was nice woth lots of options everyday suiting alot of people.
Pool was nice, on a busy road so expect road nose but ur up off the street.
No parking was offered we hired a car and had pay 24 euro a night in the parking next to it. (Star off as could of had a reduced rate for hotel customers as there seemed to be s hotel part of the parking)
Location near lots cute restaurants and bars in Santa Catalina within walking distance
Armin Schon
Four stars? Perhaps two. Old and tired hotel in need of a solid renovation. For starters, it looks terrible from the outside (touch of fresh paint perhaps?). The interior spaces and the rooms look like they are from the 1990ies, and I don’t mean that as a compliment. All that is forgivable and under a Mallorcan sun these things don’t matter much. But what is not forgivable is the dismal level of cleaning. That is just bad management. I was on the fifth floor and the disgust started in the aisle, which during the entire time of my stay was just as dirty as the curbs behjnd the hotel. Inside the room the same story. The dark floor hides the fact that it has not been properly cleaned in God knows how many weeks, but a few barefoot steps and one collects a bunch of dust, hair, you name it, all of which colors the shower floor black when stepping in. Awful. Some nasty bleach is being used to clean the bathroom, the smell of which lingers continuously and gives the illusion of a clean room. Then there is the breakfast, lame coffee from various machines, absolutely tasteless cooked food and stale bakery items. Just sad, but very common in large hotels, so no big surprise here.
There also is no customer service desk to talk to, your only interface is the front desk, mostly nice and helpful people but with no patience to hear complaints or suggestions.
Granted, others have written about the good level of cleaning, so maybe cleaning is up to the housekeeper without proper supervision. Again, a management issue and entirely fixable. In summary, if you are free to make your own choice don’t go to this hotel. If you are forced to go here because of a function (many going on in parallel, probably their main crowd) then ask not to get a room on the fifth floor, perhaps you’ll have a better experience. Good luck!
Shane VanNatter
This is a difficult review to write. Best hospitality EVER from reception to waitress. Perfect location. Lunch was GREAT! However, the dinner buffet was worse than my 3rd grade lunch. If I had known how bad the food was at dinner, we would have made reservations at a real restaurant nearby. This VERY nice hotel has to step up their dinner. It was actually the worst food I've had this year.
