Yuriy Prezlyata
Brand new hotel, everything is modern. The room, bed, and bathroom were perfect. We celebrated my wife's birthday, so we requested a room with a sea view on a higher floor. The hotel kindly provided it for us and also gave us cookies as a present. Breakfast and dinner were good. The location is perfect. An excellent choice for the money.
Julie Rodley
Would highly recommend this hotel.
Location a bit quieter, suited us. Late 50's. Spotless hotel. Lots of sunbeds in May. Swimming pool lovely. Staff great. Food very good. Great choice of cocktails at an affordable price. Infact drinks were pretty cheap compared to home.
We stayed in the hotel bar most nights as it was so nice.
Alex
Great hotel with 5-star quality, let down by cold management
We recently stayed 12 nights at Hipotels Flamenco and, the hotel is outstanding. (Price/value)
Even though it is rated as a 4-star, the overall quality easily matches a 5-star experience.
The property is beautifully renovated, looks great aesthetically, and sits right next to the beach.
Our room was excellent, featuring brand new, comfortable furniture, and the housekeeping team did a flawless job keeping everything clean.
The food was also delicious and offered plenty of variety daily, and the lounge, pool and seating areas are huge and very well-equipped.
It is definitely a fantastic choice for families.
However, there were a few things that missed the mark.
The evening entertainment was quite boring.
They mostly played old music that lacked any real Spanish vibe, which was disappointing compared to the atmosphere at nearby hotels.
Also, a few of the waiters seemed a bit tense and unfriendly at times, though this was not a general rule as many of them were actually very warm and welcoming.
But the real reason we will not be returning, despite all these positives, is how the hotel handled a difficult situation.
During our stay, a pair of quite expensive sunglasses went missing. My wife was a bit careless.
The manager’s response was incredibly disappointing.
Wearing a very fake, arrogant smile, he seemed entirely focused on just proving that the hotel was not at fault. He acted cold, unprofessional, and showed zero empathy, which really left us feeling indignant and frustrated.
If you make sure to keep a close eye on your personal belongings, you will definitely have a wonderful time here because the hotel itself is beautiful.
Just do not expect much support from management if anything goes wrong.
Multumesc!😊
Marian Podoleanu
We had a great holiday here, wonderfull hotel, great and polite staff, tastefull and a lot of variaty of the food at breakfast and dinner.
Special thanks to Vicky and Sveti from the Animation team, we also enjoyed a lot the kids activities and night shows. Definetly will try to come back.
Shiming Zhou
I am incredibly disappointed with the customer service and lack of transparency at Hipotels Flamenco. Due to a system error on Booking.com, I was incorrectly booked into a single room instead of a double. When I approached the reception manager, Carla, and another employee Xisco, to correct this and upgrade to a two-person room, the response was entirely unprofessional. Because my original €400 reservation was non-refundable, they gave me a harsh ultimatum: either lose all the money I had already paid or pay a €178 difference, claiming the two-person rate was €578.
The most frustrating part was the blatant overcharging. When I checked the current room prices online right there, the actual rate was only €494 without a membership, and €469 with one. Instead of honoring their actual online rates and charging a fair upgrade fee, Carla and the staff insisted on the inflated price and charged me the fee without membership. They also refused to change the room category and insisted that I have to pay for the same room category. They repeatedly dismissed my concerns, telling me it was “my problem” and already offering enough “flexibility”. It felt like a deliberate money grab rather than an attempt to help a guest resolve a booking error. I expected much better hospitality and problem-solving from a hotel of this standard.
The room is also not up to my expectations. Even with the direct sea view one, it’s still blocked by other buildings. I strongly recommend to avoid this hotel.
*****
Update after hotel’s reply.
The hotel took 3 months to reply. Their answer is that these two employees are good based on their EXPERIENCE and had no comment on my specific issue. What a joke.
Again! Avoid this hotel. When you have any issues, it would be your own fault.
