Kirianna Poole
Our family recently stayed for 3 nights at Grecotel Creta Palace following its full renovation reopening, and from the moment we arrived it was clear this was genuine hospitality at its highest level.
From the warm welcome at the gates to the seamless arrival experience, every staff member made us feel sincerely cared for. Elena handled our check-in beautifully, offering refreshments and a thoughtful overview of the property, while Georgios, Assistant Food & Beverage Manager, stood out throughout our stay for his warmth, professionalism and genuine kindness.
We stayed on the LUXME All Inclusive experience in a Family Garden Room, which was perfect for travelling with children. The room was beautifully renovated, comfortable and well laid out, with thoughtful touches including a minibar, coffee machine and separate space for the children. Being close to the kids club and second pool made family travel incredibly easy.
What impressed us most was the consistency of service across the entire resort. Every interaction felt warm, attentive and effortless without ever being intrusive. The balance between luxury and family friendliness is done exceptionally well here.
The children loved the kids club, nightly entertainment and pool areas, while we appreciated the calm atmosphere, excellent dining and thoughtful details throughout the property. Breakfast was outstanding each morning and the Greek hospitality genuinely shone through every part of the experience.
A special thank you also to Maria from Guest Services, Sophia at the spa, Ana at the salon and the wonderful team at Agreco Farm who made my birthday celebration feel incredibly memorable and personal.
As a family travelling full-time and regularly staying in luxury hotels globally, Grecotel Creta Palace exceeded many experiences we have had worldwide — not through extravagance, but through authenticity, warmth and exceptional people.
An unforgettable stay and without question one of the warmest luxury family resorts we have experienced.
Thomas Lorimer
We recently stayed at the beautiful Grecotel Creta Palace and overall had a fantastic experience in an amazing location. The hotel itself is stunning, with lovely grounds, multiple pools, and direct access to the beach which made it perfect for relaxing throughout the day. Being able to walk from the pool straight onto the beach within seconds was a huge bonus and the setting around the hotel is absolutely beautiful.
The rooms were much bigger than expected, very clean, comfortable, and ideal for families or couples wanting plenty of space. The whole hotel had a luxury feel while still being welcoming and relaxed.
The food was excellent throughout our stay, with a huge variety available every day and everything tasting fresh and well prepared. The drinks also flowed all day and night, with great service from the staff who always seemed happy to help and kept the atmosphere lively and enjoyable.
The only disappointing part of the holiday was that the hotel was advertised and booked with slides, but when we arrived there were none available. To be fair, the hotel did provide us with a day pass to another hotel with water slides, which was appreciated, but we still had to pay for the taxi ourselves which felt a little unfair considering the misunderstanding.
Despite that issue, we still had a wonderful stay and would happily return again in the future.
James Payne
I had a truly wonderful stay at the Greto Palace Hotel! From the moment we arrived—quite late in the evening—we were warmly welcomed by Nasia, whose hospitality made all the difference. She was incredibly kind, patient, and helpful, taking the time to show us everything we needed to know despite the late hour. Her genuine friendliness instantly made us feel at home.
The hotel itself was just as impressive—clean, comfortable, and beautifully maintained. Everything we needed was taken care of, and the atmosphere throughout our stay was peaceful and relaxing.
Overall, a fantastic experience. Special thanks to Nasia for going above and beyond—she’s a real asset to the hotel. Highly recommend staying here if you're looking for excellent service and a welcoming environment!
Stefanie Sapountzi
This was definitely one of the best hotels we've ever stayed at. From the first to the last moment everything was perfect - every single staff member (reception, restaurants, cleaning personnel and any other service) was extremely lovely and helpful, the rooms were wonderful and spotlessly clean, pool area great and sunbeds very comfortable. The entire complex including the beach was so tidy and clean, I've hardly ever seen such attention to detail. The food was excellent - both breakfast and dinner (we had half board) with plenty of choice, everything freshly prepared and refilled, and amazing personnel both in service and behind the scenes. The evening entertainment was great too! I cannot compliment the hotel management enough for the premises as well as the staff. We will definitely come back.
yaki arie
This is a truly 5 start hotel.
The service! The service is fantastic, all the staff were extremely nice, at breakfast to be greeted with the big smile of the star of breakfast Mr. Iannis! Such a nice gentleman! And positive man!
The hotel itself was absolutely amazing, beautiful hotel and great pool, the lobby and entrance looks like it was taken from a movie.
We got complementary upgrade to the family suit with a balcony. We didn’t know what to do with all the space it was amazing.
They greeted us in the room with champagne and candy to celebrate with us!
That is above and beyond everything I ever experienced from a hotel service!
The beach itself is very clean and easy to get to just 1 minute walk from the pool.
We recommend to walk on the beach all the way to old town, it is long walk, around an hour, but the beaches along the way are so beautiful that it feels less time and very enjoyable.
The breakfast was fantastic, so much options and it was all tasty, I took 2 plates and left nothing haha.
Finally I want to thank the staff of this hotel for their great smile and generosity. Will definitely come back giving the chance!
