Alvaro Diez
We just returned from an amazing stay at this hotel and couldn’t be happier. Everything exceeded our expectations. The facilities are spotless, modern, and designed with families in mind — spacious areas and fantastic pools that everyone enjoyed.
The dining experience was excellent. Great variety, high-quality food, and attentive service made every meal a pleasure. There was something for everyone, and the staff went out of their way to accommodate all tastes.
The entertainment and activities were a highlight. Our kids had a blast with the daily programs, and the evening shows were fun and engaging for adults too. The animation team was energetic, creative, and truly made a difference.
And finally, the staff — absolutely wonderful. Friendly, professional, and always ready to help with a smile. They made us feel welcome and cared for throughout our stay.
We highly recommend this hotel to any family looking for a relaxing, fun, and memorable vacation. We’ll definitely be coming back!
Olena Nyshchak
A little disappointed with this place, when you buy an all-inclusive vacation, you think you have nothing to worry about, but the biggest downside you have to deal with every day is the sunbeds by the pool. Unfortunately, two hotels in this chain use the pools. You have to wake up at 7 am to get a spot. People just book a sunbed with a towel and go about their business. I spent half of my vacation sunbathing on the grass because there was no space, this is not the vacation you expect. The food is mediocre, some dishes were really delicious, but mostly nothing special. The cleaning of the rooms was terrible when we checked into the room, the sink was covered in hair from the beard of previous guests, there was also hair from previous guests on the floor. There is daily cleaning, which is good, but it is also not very high quality. What I liked most about your staff, everyone is very friendly (reception, cleaners, bartenders, restaurant). The animation is very good.
Toby Bryan
Absolutely love it here, third year in a row. All staff very friendly, especially the animacion team. Took part in basically every activity and they are a great laugh. Met some amazing people, and made some great friends. Food is great at the pizzeria, and love the atmosphere at lunch and evening meals, staff and servers are so welcoming when sitting you down and taking your plates. Many thanks!
G M
Absolutley fantastic run hotel, excellent quality and very good value for money, had one slight problem which was very quickly resolved.
Spotlessly clean everywhere, very good variety of food from 8am till 12 midnight, you will never go hungry, well staffed and a fantastic entertainment programme. Thank you so much for a fantastic time tui suneo santa ponsa from room 350 ❤️ we will be back 😀 please get more sunbeds 😆
andrew rutherford
First all all, i cannot understand all the low ratings, they must of been in a totally different hotel, because our holiday here was near perfection.
I had a few qualms about the hotel, after reading a few negative reviews here and there, but for me and my wife this was an excellent holiday and hotel.
First of all the hotel is spotless, rooms were cleaned everyday if you wanted, and the bar and restaurant areas were all run very well.
Food was amazing, again I don't understand the negative comments, I'm a fussy eater, but there was more than enough to eat, from fresh salads to fresh cooked meats and lots of delicious fresh pizza, and lovely spaghetti bolognaise.
Drinks were plentiful and I must of sampled the whole all inclusive menu, but why not.
Bar staff where excellent and some even remembered what drink you had and were already making it as you got to the bar, hardly any queues at the bar neither.
Plenty of places to sit, whether around the pool on sun loungers, chairs or bar stools, or on the solarium on top of the bar.
The beach is literally a 5 minute walk down the road, also plenty of shops around the area to eat and drink and buy gifts.
The WiFi in the hotel was quick and for anyone who wanted it, there is a few English tv channels, to go with the local stations.
The evening entertainment was very good and the team always tried to get everyone involved.
Few things to note, you are given a plastic cup for you stay, to save on recycling this is to be used in the daytime around the pool area, you don't need it at night, there is a local tourist tax, you need to pay when you first checkin at the hotel.
If I had to complain about anything, then plum and/or chopped tomatoes in the morning for breakfast, just to have domething moist, because i cannot eat bsked beans, so just had to have bean juice and also the shower mixer tap in the bathroom had a constant drip every second, but we just put a towel under it and closed the door, but it was a waste of water.
Overall an excellent holiday and we will definitely go back here.
