Brooke Newland
Entertainment is brilliant!! Julen was full of energy and lovely to be around, he made our evenings and relaxing days all that better. The desk was very helpful for all the small questions we had. However the food could have been improved, variety and cooking was almost great.
Ethan Liam Fleck
So, before I go into the details. Me and my partner visited this resort booked as a package holiday all inclusive and as a whole we weren’t overall disappointed and our experience wasn’t terrible.
That being said there are multiple points for concern I believe others may be interested to know. First of all, the all inclusive drinks were a complete let down, this was due to the fact that after reading the ingredients in the “vodka sun” cocktail (see attached photo) we were very disappointed to see that the bar tenders were completely bypassing the alcohol and effectively giving us juice (we are 22 years old not underage). Now this could be put down to an odd mistake or two if it happened only a couple of times, but over our 7 day stay we were understandably attempting to order maybe 8 a day on at least 5 days each and in total I can say we both got maybe 3 or 4 with alcohol in over the WHOLE TRIP. We even attempted ordering them as “a vodka sun with vodka in please” and latterly “a vodka sun with extra vodka” to no avail. This left us buying our own drinks from outside shops to bring in and drink which was a huge let down after paying for all inclusive.
Moving on from the drinks, a HUGE concern especially for families with kids. If you are planning on visiting as a weak swimmer or with younger kids please read this part. On one of our days by the pool on the sun beds, there were two sisters swimming in the pool when one screamed repeatedly at the top of her voice for help as her sister was struggling and had began to drown. At first people stood by expecting the lifeguard (who was at most 10 meters away) to jump in and DO HIS JOB but no. So after 30 seconds of him not moving or caring two other men ran over and jumped into the pool. As they got the girl to the side of the pool they began shouting for help dragging her out of the pool as it was at the deep end. I then got up and ran over to assist getting her out and as I headed over, the lifeguard only just began WALKING over as I was getting to the girl. I would say at least he eventually came over but even after getting there he just stood by watching us all drag her out and when she was on the ground and out of the pool lying there coughing and recovering he just knelt by watching her. I had walked away after this but all we then saw happen was him talk to her and then go write something down.
Me and my partner did confront a worker about the drinks situation at reception and basically said “are we doing something wrong, do we have the right wrist bands, do they think we’re under 18 like what’s going on” to which he may as well have just said I don’t care as his response was “if the drinks are not included in the all inclusive you won’t get them for free” which was appalling as the issue was the missing components of the drinks but oh well. I will attach below photos of the drinks menu in which people can see that the drinks and the alcohol we ordered are in fact on the all inclusive page.
As much as I did still enjoy the holiday especially being my first ever trip abroad in my life, I certainly would not ever recommend this hotel to people as a first choice and certainly not if you wish to go all inclusive for the drinks.
Richard Ballard
Rooms were basic but clean and modern with a nice balcony. Reception staff were great on arrival, couldn't have been more helpful. We did stay untill the last day of the season by which time some of the staff had given up. Most things were packed away when we woke for the last day at the hotel. Overall I think we would stay again but maybe a couple of weeks earlier.
Sophie Louise x
LOVE this hotel I came last year and decided to return again this year. For an all inclusive drinks are very generous and food is great ! Had Mexican nights Italian nights deserts taste as good as they look not like most hotels. Cleaners changed towels and cleaned to a great standard. Loads of entertainment for children. Do bingo and different things every night and great location !!! Only thing I would say is a bit of background music for the pool and double beds split in half nearly fell down the middle a few times. Charlotte and Davide and Sara are great ! Will be back next year thanks so much everyone is so polite and friendly .
shaun montague
Great hotel. Food and drinks were good for all inclusive, the location was perfect, the hotel is clean and well presented and the entertainment team were excellent for the kids.
I do understand some of the issues brought up in other reviews such as lifts being too small but I have found that in a lot of hotels. Some of the bar staff could be a bit abrupt but in fairness they were efficient and so it didn’t bother me. The subbed situation does need sorting though, you have to get towels out early (like 7-7:30) to get a few together. Again, that wasn’t a massive issue for me as my kids are up early anyway, but it seems an easily solvable issue. Just say you aren’t allowed to put towels out before 9am?
Overall, I thought the hotel was really good, as did the family I was with. I would go back and had a brilliant holiday, thanks.
My Booking
