Gemma Metcalfe
Stayed for 1 night for a birthday celebration in October and thought it was worth every cent.
The staff were incredibly friendly, especially Xisca at reception checking in, and Alba who helped to organise a birthday cake for my daughter.
The room was very spacious with a large balcony and clean on arrival. Cleaning team all smiley, welcoming and friendly.
The pools were cold (it is October so that is to be expected ) Slides and bounce ball were very fun, lifeguards were professional but friendly.
Food was fine (again for 1 night) perhaps if staying a longer period this choices would not be sufficient.
The bar staff were not the most friendly, and even in October the service was slow and always a queue which is something I had not experienced before even if going to a hotel in August.
Overall I would come again as we had a very pleasant experience for a very competitive price.
If you are people who want to try more local cuisine, or like a lot of variety or quiet time – this is probably not the hotel for you. It is definitely very family / children orientated hotel.
Thank you Fergus team for making a special and fun birthday.
Viktorija Karpova
We recently stayed at the FERGUS Club Mallorca Waterpark as a family of five — two adults and three children aged 13, 11, and 5 — and had a really pleasant experience overall. The hotel is very family-friendly, with plenty of space and a relaxed atmosphere, especially as it was the end of the season and not too busy. My parents were staying at another hotel nearby, but they were able to visit us in our room without any problems, which we really appreciated. The reception staff were especially kind and helpful, always willing to assist with anything we needed.
The rooms were comfortable and clean, with everything our family needed for a short stay. The on-site waterpark is a nice idea and perfect for children who love slides, though we only used it once. At this time of year, there was only one slide open at a time, which caused long queues, and the pool was quite cold. Our children actually preferred swimming in the sea, so we spent most of our days at the nearby beach — only a short walk away and really lovely for families.
Food at the hotel was decent and always served warm, though breakfast became a little repetitive after a few days. Still, there was always something suitable for everyone, and the dining staff kept things tidy and replenished. On the last day, as the hotel was closing for the season, lunch service ended early at 2 p.m. However, the hotel went above and beyond by bringing out sandwiches and snacks for guests who were still waiting for their transfers — a thoughtful gesture that showed they genuinely cared.
Overall, despite it being the very end of the season, the staff worked hard to make everyone’s stay enjoyable. It’s a great choice for families with children, especially in busier months when the waterpark is fully open. We left with good memories and would happily consider returning earlier in the season when everything is running at full pace.
Sarah Bates
Loved our experience here, rooms were basic but ok. (Who spends time in them other than sleeping anyway) Staff were polite and friendly. Food was lovely there's something for everyone with different specials everyday. Waterpark is excellent with 3 pools (there are a few tiles missing but as long as ur careful you won't cut yourself) drinks are generous (they aren't shy however with cocktail of the day ask for extra alcohol) evening entertainment is fabulous for kids. We love it so much we want to come back next year. Surrounding area is beautiful great bars and beautiful beaches
Elizabeth Clarke
Just got back from our first family holiday abroad at Fergus Club, Mallorca (2 adults, 3 children aged 11, 5 and 1). Overall, we had an amazing week.
Check in was fairly quick and the people behind the desk were very helpful and friendly.
The room was really nice, spacious with plenty of storage. Cleaned daily with fresh towels and bedding. The bathroom could use some maintenance (mould around the seals of the shower). Tea and coffee making facilities would have been amazing! When you have children who are early risers (5am!), it’s a long time to wait until 8am for a coffee.
The pools were great fun, although do need maintenance to replace the missing tiles. We didn’t have any trouble getting sun beds.
The food was ok but very repetitive and not always hot. Meal times were extremely chaotic and on the day we had rain, we struggled to get a table because the outside area isn’t entirely covered. The resort could really do with another area for another buffet and seating area at the other end to cater for the large amount of guests.
The location is great, beach is only a short walk away. There’s a bus stop not far from the resort with regular busses to and from Palma.
Overall, a great week and the kids had loads of fun.
Natalie Dalton
One big downside for this hotel is that kids floaties are banned from the pool unless they are tiny and needed as a swim aid (even then they must stay over the very shallow side)...as the pool was freezing cold this meant our kids were less inclined to jump in and have fun with it being so cold and no floaties allowed. Pool safety was very good, always lifeguards at each pool.
Our room had mould around the corners in the shower and a large damp patch on the ceiling inside the shower, other than that the room was basic but all we needed and the daily room cleaning was great, always supplied fresh towels and made beds up. Paid for pool view but we were placed in a ground floor room with a view of the pipes for the water slides.
Entertainment was basic at best, targeted mainly at smaller children who enjoy "heads shoulders knees & toes", my kids are still only 7 & 9 and didnt want to join in due to the songs being babyish. The magic show was probably the best show we saw in our week there. Food was good, not amazing as usually lukewarm but the choice was pretty good. Bar service was always good and usually plenty of sunbeds through the day.
We often ventured out to Bennys Bar around the corner which is family friendly & the beach was only a couple mins walk from the hotel.
My Booking
