Jennifer Edwards
Don't be put off by the 3 star rating this hotel and the staff are lovely. The rooms are clean and comfortable, the maid to our room (585) was excellent and came to clean daily. The food was good, lots of choice always pizza and pasta and local foods, fish, chicken and lots of salad. We ate at the beach restaurant the most this was clean, well managed and the service was excellent, food cooked fresh and the view over the beach beautiful.
Hotel was busy but never felt overcrowded lots of bars to get drinks, lots of sun loungers and beach loungers never had to go early to get loungers, entertainment was good. There are kids club, pool activities etc. I would definitely return to this hotel. The staff are all chatty and friendly. The receptionist Nour always has a smile, speaks very good English and was very helpful getting taxi for us.
Staff were very friendly and helpful. Me and my family had a wonderful time.
Татьяна Каменная
Good evening, we are from Ukraine! In Tunisia for the first time and not the last! And we even plan to return to this hotel! The territory is very large, cleaned every day and throughout the day! There is a game room, entertainment for children, a playground and a pool for small children. Two large pools, clean and warm! Umbrellas and sun loungers. Mattresses are not free, 2 dinars, towels for the beach and pool can be taken on deposit. Bar, music and a good mood! The only minus is the Wi-Fi. Very bad. Internet is only in the lobby and very bad. The food is varied, there are traditional dishes, there are European dishes, pastries, fruits and delicacies! You definitely will not go hungry! Breakfasts are lighter, lunch and dinner are rich! In the dining room, soft drinks are freely available, and if you want something stronger, pleasant waiters will gladly bring it to you personally! The bungalow rooms are outdated, however, the price is worth it, there are VIP-class rooms. There is no hairdryer in the bungalow room, but we knew about it in advance! The beach is clean, the first line is a buzz! Every day there is a different thematic entertainment program. And now I want to separately mention the staff! Bartenders and waiters, animators and security, DJs, cleaners - they are like family people on another continent!!! Special thanks to the bartender - Bashyr, and two waiters from the dining room - unfortunately I did not remember their names, but I am attaching a photo, animators - Samir, Bilelya, Jappu, cleaner - Mademoiselle Emel - these people were more than staff for us, but friends!
And most importantly, we found our own, our Ukrainians! Where together we united into a big family! Ternopil, Odesa, Kyiv, Khmelnytskyi, Kryvyi Rih, Podolsk, Chortkiv.
On the last evening, the DJs, bartenders and animators emotionally brought us to tears with their attention to our departure, making us a Ukrainian party with Ukrainian songs and dances! We are very grateful for these emotions and the rest that you gave us! Thank you!
bielins
I don't understand where such negative reviews are coming from. I have stayed at various hotels, and you definitely cannot say that this one is the worst. The staff really cares about the guests and does their best.
The main problem, unfortunately, is some of the tourists, probably from Algeria, who behave with a complete lack of manners. This also applies to the women, who completely ignore the queues. They pile up several plates of food at once, as if someone is about to take it away from them, which creates huge bottlenecks in the restaurant. On top of that, they leave a dreadful mess on the tables—food is scattered everywhere, and full plates are just left lying around. It looks as if they are doing it out of spite toward the staff, showing total contempt for the waiters and the entire team. Because of this behavior, tons of food are wasted every day.
Another issue is the paid mattress service for the sunbeds, as well as the behavior of the "big boss" in charge of the mattresses on the beach, who treats his employees like slaves. This is absolutely unacceptable for a hotel of this class and seriously lowers its prestige. However, the situation with the main restaurant is saved by the beach restaurant, where you can order from the A la Carte menu.
Emma
So overall this is a 4 star standard in this country, if you're traveling from elsewhere note that.
Was sceptical due to the previous reviews but was overall okay.
ATM in reception.
Little shop on site.
Check in, receptionist wanted us to email the confirmation for some unknown reason despite knowing who we were.
WiFi is off and on in parts of the hotel - mainly in the main area, so most people say around the main area. WiFi did not work in rooms.
The room is basic, the room was functional and the AC did work (due to time of year going). Pillows very hard. Beds quite hard too.
Fridge in room, no tea or coffee in room. TV in room no option for other language subtitles.
2 bottles water given in rooms which was nice.
Room was clean on arrival.
Beach is a short walk from the bungalows.
Noise continues late into evening for kids entertainment - which is a little annoying ( well past 11pm), if close to the stage area.
Unsure of location to shops as never left hotel bar an excursion which was 1 HR away by car. Did not walk outside of hotel anywhere.
Beach was clean enough, some plastic around the beds which you could walk on by accident, just be mindful.
Bed easy to get later on in the day seemed busy morning time.
Food area, exceptionally busy whatever time you turned up. Could be managed better with times given. Had to battle long queues for food and food cold by the time you get to table.
Soft drinks given in a tiny cup, even to adults. Sometimes had a bigger cup.
Did not go in the pools as too busy.
Staff polite enough.
Food fine.
Wasn't ill at all😂.
saadou dybala
Unfortunately, our stay at El Mouradi Club Kantaoui was very disappointing. The room was not clean, and we found ants inside, which made our stay very uncomfortable. In addition, some staff members were unfriendly and their treatment of guests was disappointing, which made the overall experience even worse. We expected much better service, cleanliness, and hospitality from a hotel of this standard. I hope the management takes these issues seriously and improves the quality of both the rooms and customer service.
