Beda K
Needs new beds asap!!! I was very disappointed about the comfort levels, the beds were extremely squeaky, and very hard and uncomfortable. Everytime I moved in bed during the night it was so noisy it kept waking me up and I could also hear the guests bed in the next room squeaking loudly everytime they moved!
The breakfast was good, lots to choose from - I recommend going to the chef near the back of the canteen where they will do tasty customised freshly fried eggs/omelettes.
I have stayed here twice previously over the past few years and it was great before, but I won’t stay here again unless I know that they have new beds! I have never slept so bad!
I also remember there used to be a very friendly gentleman for many years working here and he would greet the guests in the canteen and that personal touch is now also missing as I didn’t see him this year.
Larisa Fnt
Great location, but disappointing service and amenities
The hotel’s location is excellent—right in the centre of Port Alcudia, just a short walk from the beach, shops, and restaurants. I was fortunate to get one of the best rooms on the top floor, which was spacious and comfortable. However, other rooms in the hotel did not seem as nice.
Service was underwhelming. It was often difficult to find staff in the restaurant when I needed help, and I had to walk around to find cutlery myself. The food was very average, and they charge extra for almost everything, including ice.
Evening entertainment was very poor, with little to do after 10pm—everyone seemed to go to sleep early, making the atmosphere quite dull for an adults-only hotel in the middle of a family resort.
The spa was also a letdown. The jacuzzi was out of order when I tried to use it, and when I asked about a massage, I was told to go elsewhere as the therapist was not available. This was very disappointing, especially since the hotel advertises spa services.
Overall, while the location is fantastic, the service and facilities did not meet expectations. I would not recommend this hotel if you’re looking for good hospitality or lively evening entertainment.
Liz Blackham
Very warm welcome on arrival with complimentary drink. Rooms are clean but are a bit compact, having to " hire a kettle" well it didn't go down well. Pools are lovely as is steam room, sauna and jacuzzi. Pools are lovely and well maintained. Breakfast had a lovely choice and was tasty. Leaving before breakfast on last day we were provided with a cold breakfast which was lovely. Overall a great hotel.
Ray Sutcliffe
Staff were really nice from reception to cleaners. Rooms are a bit tired but ok. The main issue for me is that the AC was not good enough to cool the rooms and the fridge provided did keep things cool. The morning buffet was varied and plentiful. There was a water dispenser available but you were not allowed to fill up your bottle which was a bit churlish. Overall. Good but could be great with a couple repairs / improvements.
Julia
Before booking a room in this hotel, please read an honest review.
This hotel absolutely does not match its claimed 4 stars.
Food: dinners are tasteless, and there is no choice at all. Tables are always occupied, and if there are any free ones, they are dirty and not cleaned. I took a free table, but the staff made me leave, saying it was “reserved for other guests.” There was no reservation sign. No one apologized. I believe it was the kitchen manager. When I was taking photos of the dining area, she ran up and demonstratively threw plates in front of me.
Cleanliness and condition of the dining hall: storage rooms smell of mold, plates are scratched and poorly washed, walls are crumbling, dirt and greasy stains are everywhere. At breakfast, I had to clean the table myself because the staff did not bother.
Staff: the rude behavior of the so-called “manager” completely ruined the impression of the stay.
Infrastructure: in the lobby there is no tile, but cheap laminate patched with tape. Rooms are old and very worn out.
Location: the sea is indeed close, but you can’t swim there because it’s next to a port and the water is dirty. To find a clean beach, you have to drive at least 15 minutes by car.
Conclusion: for the same price, there are 3-star hotels on the coast that are far better than this so-called “4-star” one. My vacation here was ruined, and I strongly do not recommend this hotel.
My Booking
