albot loredana
An wextremely disappointing experience and far below what we expected from this hotel.
During our stay, we encountered problems almost every day. To begin with, the swimming pool closes at 6:00 PM, which is very restrictive for guests who spend the day exploring the area and only have time to enjoy the hotel facilities in the evening.
On our first day, our room was flooded. The hallway and bathroom were covered in water, and I slipped when leaving the bathroom because the floor was so wet. What surprised us most was the complete lack of concern from the staff. No one contacted us, apologized, or checked whether we were okay. We had to go to the reception ourselves and ask for the room to be cleaned.
On another day, after spending the entire day outside the hotel, we returned to get changed before dinner and discovered that our room door was blocked. A staff member was called and even attempted to access the room by climbing from a neighboring balcony, but without success. It was already after 9:00 PM, and no one could tell us how long it would take to resolve the issue or whether any alternative accommodation could be provided. We were forced to go out for dinner without being able to change, simply to avoid finding all the restaurants closed.
Furthermore, because of this situation, we had to remain in our wet swimsuits for an extended period of time. Since it was early June, the temperatures were not particularly warm, making the situation even more uncomfortable. In the following days, we became ill, which further affected our holiday. It was extremely frustrating that a problem entirely beyond our control had such consequences, while the hotel staff failed to provide a prompt solution or any meaningful compensation.
Cleanliness throughout the hotel was also far below acceptable standards. The hallways were frequently dirty, and we even saw cockroaches near the reception area, which is completely unacceptable for any property claiming to meet a certain standard of hospitality.
At one point, we wanted to rent bicycles and asked whether we could receive a discount given all the issues we had experienced. We were told that this would be possible, but in the end we were charged the full amount and required to pay the entire bill. This was yet another example of poor professionalism and lack of respect for guests.
For a holiday during which we hoped to relax and feel welcomed, the experience was exactly the opposite. Considering the price of the hotel, we expected much better service, professionalism, and at least a basic level of concern for guests’ comfort and satisfaction. In addition, communication with some reception staff was difficult due to their limited English skills.
Unfortunately, this is one of the most disappointing hotels we have ever stayed at. The repeated problems, poor response from staff, inadequate cleanliness, and the way these situations were handled turned what should have been an enjoyable vacation into a stressful and frustrating experience.
I am writing this review a few days after checking out of the hotel. Although I submitted a written complaint, nobody from the hotel has contacted us. Due to this lack of response and customer service, I cannot recommend this hotel to anyone.
David Sinnamon
Fantastic hotel located around 2 minutes from the beach. Food delicious, hotel spotlessly clean and staff extremely helpful
Sonia Mciver
Rooms are perfectly clean and modern, and there is plenty of space. The hotel is clean and spacious. Having two pools is an added bonus, the better pool being the one with the BQ lounge, great service and amazing pool, always plenty of sun loungers around the pool. I just wish staff sat around the pool were provided umbrellas to sit under and a meal and drinks as I was informed this wasn't offered. Service needs improving at meal times, at reception there should always be two staff not one as it gets quite busy and you can spend time waiting a while especially if people have arrived to check in and only one staff at the desk. Most of the staff were friendly and polite, Arthur on entertainment and karaoke was a delight, a real bonus and credit to the hotel. Meal options could be a little better. Breakfast was plenty for choices, but main meals in the evening are sometimes lacking. I also found the food at times to be warm or cold, not hot. I did eat out at times, and food options on the seafront are plenty. Overall, I wouldn't hesitate to stay again, mostly due to cleanliness and location, the pools, and most of the staff.
Vicentiu Crisan
cockroaches in the room (no pest control was done...they just removed the cockroach...there is not just one cockroach in the hotel...it is a whole colony)
execrable service, manager named Leila or something like that imposes idiotic rules (you can't go out with a cup of coffee in the smoking area) ... in other words, disgusting
Geraldine Page
Rooms are very small with huge beds. I booked a double room for soul occupancy and it is nothing like the picture on the website. There is a television on the wall facing the bed and it is very difficult to get passed it as there is so little room. The room does overlook the pool which is nice and very quiet. The breakfast choice is very good but I feel that the evening meals do not cater for British tastes hence eating salad every night as I find it difficult to find anything else. The hotel I feel mainly caters for German clients. There is entertainment which is very poor. The hotel is clean and the cleaners very polite but I find some of the waiters to be quite brusque. I would not return to this hotel and would definitely not call it 4 star.
