maisy b
The hotel is lovely and clean, nice modern style.
The staff are all very friendly and welcoming. The food is great (we were half board), each night there’s a variety which is good if you like to try lots of new food. The pool area is great; there’s a bar, entertainment and the fresh water is lovely.
The only downside may be the location as it’s not very walkable. if you want to spend every day at the beach, I would advise renting a car (you can do this at the hotel which is a great perk). There is a supermarket 5 minutes away as well as a small strip of shops and restaurants- you just have to walk around to spot them as it’s quite a rural area. The hotel offer a free coach service into palma (11-6) a few days a week which is great. They definitely do the best they can to support the location reports. Overall, I would say it’s good value for money. And the people who rate it poorly probably were expecting a 5 start hotel for the price of a 3 star.
Carolina LAURENCE
We had a great stay! The hotel is beautiful, comfortable, and the drinks, breakfast, and dinner package was excellent. The pool area is also lovely.
The only downside was finding mold on the bread at breakfast on our first morning. Aside from that, everything was perfect. When we come back to Mallorca, we will definitely stay at this hotel again!
Femke Deen
I would 100% recommend this hotel because of its great facilities, spacious rooms and tasty food but most of all the guest-oriented mentality and the flexibility of reception staff especially Mr. Mouhcine. They deserve even more than 5 stars!
Top amenities: really big pool, more than enough sunbeds, fun water slides, free shuttle to Palma and Arenal in very nice busses, good food with live cooking. I will definitely come back some time
Khatia Gagnidze
The hotel is in a nice, quiet area close to a beautiful sunset spot, although you’ll likely need a car to reach most beaches.
Overall, the hotel was good, but not exceptional. The biggest highlight was the staff - especially Moustapha, who was always kind, professional, and eager to help.
The dining room staff were also consistently friendly and welcoming. Unfortunately, one blonde lady (in her 30s or 40s) in the reception was quite indifferent almost to the point of being rude, which was disappointing.
The rooms were clean but a little outdated, with poor soundproofing and a noticeable smell. The pool was excellent and one of the best features of the hotel.
The main area for improvement is the food, particularly the desserts. While there was a good variety, all the desserts lacked flavor. Even classics like crème brulee tasted like a boiled egg, and several cakes had a low-quality cream.
Ben Clayton
The staff were nice and the hotel is well located to visit Palma if you have a car. The slides were good for the kids, who also enjoyed the indoor pool.
The biggest problem was the water in the rooms. The shower was either extremely hot (borderline burning), or extemely cold. It switched between both temperatures with poor pressure when you tried to run the sink or shower. This meant it was impossible to wash. We changed room after day 1 due to this. We were told the issue was being fixed repeatedly during the day, it was a known issue since they reopened for the season and there was nothing they could do. After it not being fixed for over a day, we changed to another room which had the same issue. Fortunately we were only there for 3 nights, we'd have had to leave early if it were any longer. My sense is you should not be open and offering rooms if you cannot offer the basics..... facilities for people to wash in. I would not stay in this hotel again due to this.
