Ecl Pi
Angela Sanchez es la mejor y siempre sonrie. She was very with us. One day Angela didn't come to work probably probably she was on day off. Her the person that was covering her at that time didn't do a great job, she didn't change the towels the room was full off hair we reported that the receptionist, immediately the reception asked the person to go back to the room again. Day after Angela back work and she resolved everything, Angela she's a problem solver. Paula at the reception she was helpful, she's doing a great job at the reception. At the Restaurant Jessica is the best she was helpful. The dinner chefs wasn't doing a great job on Thursday the 14 of August, we got chicken row with bloods served, that's very dangerous served chicken row. I think the chefs that is was working on Thursday the 14 of August at the dinner need further training. I highly recommend the hotel for anyone that are looking for nice and convenient place to stay in Marbella.
ayoub al allaoui
Very good hotel. Well placed in Guadalmina. I really liked it since the first hours. Everything was within my expectations: Rooms, Breakfast, the Staff. All was good.
I would like to say thank you to the guest experience manager Rocio Ruiz and the entire team for the surprise on my birthday 🎂 Thanks a lots guy's!!!
Keith Howell
Had a good stay at this hotel for a business event. Coming here in May was ideal because the hotel was quiet. This meant no queues plus rooms and other facilities were all clean. The lunch menu was fresh, tasty and filling. The hotel is a distance away from other attractions but we walked 15mins to a really nice local restaurant. Only negative is that the staff can be rude at times.
Sean Porter
The hotel is fantastic, the suite (454) was amazing with a huge terrace and views over the pool, if you are looking for a little bit of luxury, then treat yourself and stay in one of the suites. The relaxation massage by Ana was excellent, you feel like a new person afterwards.
Lloyd van den Ende
I want to start the review with the fact that I'm giving four stars in favour of the hotel, whereas I would've given 3,5 if possible.
The hotel has an excellent location; about 15 minutes from all of the hotspots in Marbella. There's one street nearby where you can park your car for free.
Staff of the hotel is very friendly and available 24/7.
Then the rooms... They are spacious and have large beds. But our air conditioning was barely working. The rooms are outdated, just as the a/c. We called the receptionist when we arrived and luckily someone came quickly. But setting the a/c below 16 would not work, so it was always set to 16 and the temperature in the room never got below 22-23°C.
The minibar as well, it barely worked. I think that matched the 16°C, but not colder than that. Besides the a/c, the room has a ceiling fan. We turned it on, but it's life is literally hanging on a thread. We didn't feel comfortable turning it on for any longer. It's not hanging stable and can fall anytime...
Our shower door in the bathroom would not close. It's barely hanging. So a lot of water leaked out. The tap in the shower is loose and all of the caulking was very mouldy. One time, we also find a cockroach in the bathroom... We used a glass and a piece of paper to get it out of our room. Really disgusting.
There's a pretty new tv, with a remote with YouTube button. But that function also did not work.
Very big plus is that the WiFi is extremely stable and fast.
Breakfast is also good, with a large variety of food and drinks to choose from. But unfortunately every day exactly the same.
Swimming pool is nice with decent beds, but note that it opens from 11:00 and already closes at 19:00.
My Booking
