Justyna M
We had an absolutely fantastic stay at this hotel and enjoyed every moment from the day we arrived until the day we left. The food was great, everything always fresh and well prepared.
The sea view from the hotel was stunning. The entire hotel was spotless.The cleaning ladies did an amazing job every day and were always polite, friendly.
Having bike rental in the same building and car rental right next door was very convenient for exploring the area. The bus stop directly outside the hotel.
Overall, the hotel offered a relaxing atmosphere, great service, and everything needed to enjoying your holiday.
We honestly do not understand the bad reviews because our experience was nothing but positive from start to finish. We would highly recommend this hotel to anyone and we will definitely return again in the future.
Luis Playden Campos
⭐⭐⭐⭐⭐
We had a fantastic stay at Apartahotel Fontanellas Playa and would highly recommend it to anyone looking for a relaxing family holiday.
The food was excellent throughout our stay, with a great variety of options every day and everything was of a very high quality. There was always something for everyone in the family to enjoy.
Our apartment with a sea view was beautiful, very clean, and well maintained. The beds were extremely comfortable, which made for a great night’s sleep after busy days by the pool and beach.
All of the staff were friendly, polite, and incredibly helpful. A special mention goes to Rafa from the entertainment team, who was fantastic and made the activities fun and enjoyable for both children and adults. We’d also like to thank Matasila the chef, who was really polite and the food he prepared was really nice.
The indoor pool was perfect for the afternoons and evenings when the sun was going down, while the outdoor pool was also excellent and a great place to relax during the day.
Overall, my family and I had an amazing holiday and couldn’t have asked for a better experience. We would definitely return in the future and would highly recommend Apartahotel Fontanellas Playa to anyone visiting Mallorca.
Petia Tsenkova
I'm very satisfied with the hotel. Polite staff, perfect service, the room was cleaned every day. The food was different and very delicious. Kids friendly. Perfect location, about 25 minutes with bus from Palma. A supermarket right above the corner. The Aquarium is 3 minutes away. Very big Thanks to Milka, who explained a lot about the things to do and see. Hope to be back soon.
Didi
I am extremely disappointed with our stay at this hotel. The accommodation conditions did not meet our expectations, and the overall experience has been far from satisfactory.
The one positive aspect of our stay was the food. The meals were tasty, varied, and well prepared, and we truly appreciated the quality of the cuisine.
However, what upset us the most was the situation at dinner. It is unacceptable that not even a simple glass of water is included with the meal. Guests are required to pay an overpriced amount even for basic drinking water, which should be a standard service, especially during the summer season. We were never informed about this policy in advance, which left us feeling frustrated and misled.
In addition, the room did not include some of the amenities advertised in the hotel description. We could not find bathrobes or disposable slippers, despite these being listed as part of the room facilities. This was disappointing and did not match what was promised when we made the reservation.
Another issue was the beach towel policy. We were required to leave a €20 deposit per towel, yet the towels cannot be exchanged daily and are only replaced every two days. Considering that these towels are used on the beach and come into contact with sand every day, a daily exchange should be a basic convenience for guests.
Hospitality means taking care of guests’ basic needs and delivering the services and amenities that are advertised. While we genuinely enjoyed the food, the negative aspects of our stay outweighed the positives. Unfortunately, based on our experience, I would not recommend this hotel and would not choose to stay here again
Grace O
We had the most incredible week staying here for a family wedding close by. The staff, especially at the bar are so helpful and pleasant, the pool facilities amazing, and the location ideal with a little supermarket on the corner and very accesible to get to Palma centre. We also got an upgrade on our room from no view to a room with a wonderful view. We didn’t have the breakfast includes every day but some of our family did and said it was amazing, a huge variety. Our little cousin celebrated a birthday while we were there and they even posted a little drinks voucher under the door of her room. Would highly recommend!
