lesa L
The location is excellent, with easy access to both the beach and the bars. The snack bar serves lovely salads, and the small bar next door is well worth a visit, although it is cash only. The quieter part of the resort is around a 35-minute walk away, but it's completely flat and an easy stroll and worth a visit.
The room was a little dated and could benefit from some refurbishment, but it was clean and well maintained. Housekeeping did a great job, and the room was cleaned daily.
There were a few drawbacks. Storage space was extremely limited, with very little room for clothing. There was no kettle in the room, the safe came at an additional cost, and the fridge leaked during our stay.
The hotel caters predominantly to German guests, which was noticeable throughout our stay. The bar staff were inconsistent; some were friendly and welcoming, while others seemed uninterested in serving British guests.
Overall, the location and cleanliness were the standout features. However, the lack of room facilities and storage, combined with inconsistent service, meant the hotel fell short of expectations in some areas.
Lambertus Oosthuizen
Last minute decision and was one of the only choices.
Patio light can’t be switched off, and curtains do not block the light.
Noisy aircon
Threadbare towels and tired linen on the bed
Overall, not very good sleep.
Rubbish internet as well, keeps dropping, losing signal.
Rooms are clean, but that is the bare
Minimum.
Breakfast is also OK, not great coffee options. Just the machines and it’s not great.
I had a few mornings where there were dirty cutlery on the table for breakfast.
Consider other places first.
Alexis Gay
This is advertised as a 4 star hotel, which it isn't BUT this is a very clean hotel in a great location!
All the communal areas (bar, restaurant, pool) are kept clean. Our room was cleaned and fresh towels provided daily. Beds weren't changed but were made daily which was fine for us.
We had a 1 bedroom family room which had two singles pushed together in the main bedroom and a sofa bed in the 'sitting room'. None of the beds were comfortable but we slept fine. The room was a very good size with a kitchen sink, kettle, fridge, microwave and some basic crockery.
We were always able to find something to eat in the restaurant. As expected it was buffet style with simple pastas and pizza for the kids, there was always an authentic Spanish dish in the evening and plenty to choose from at each meal time. We did make the restaurant manager aware of our daughter's allergies but to allowances were made so we just had to be super careful.
The evening entertainment was as you'd expect. It's not the West End but it was some light entertainment to pass the evening and we really enjoyed the guitarist (Dan).
If you want a sunlounger for the day, be down with your towels by 8.45am otherwise you won't get one.
The on site shop by the pool is great, very cheap for cans of beer, crisps etc.
The walk to the beach is about 3 minutes which was great for the sea swimmers in our group.
Very short walk takes you to the promenade along the seafront where you'll find bars, shops and cafes - we went out here one evening when we didn't fancy the hotel entertainment and had good fun watching an MJ tribute act.
We didn't use the indoor pool but it looked nice.
Overall we had a nice stay here, reception staff were lovely. Would give it a solid 8/10 and would rate this a 3 star hotel.
Nadica Trifunova K.
The real rating is 3.5. Here's why:
⛔️
- Uncomfortable mattresses in the rooms
- There is no automatic drink with dinner, it is paid for (even though you have paid for half board) €3/drink
- The safe is rented and you need to pay for it additionally, for a week
- Reception: You return the slightly damp beach towels and they roll their eyes at you (how unprofessional from the lady with two names - with the initials JM).
At check out (at 06:00 in the morning) the gentleman at the reception informs me that we can pick up something from the cafeteria to eat from what is there (why is this not said at check in, but literally 5 minutes before departure to the airport?)
- Some activities for children with an additional charge
- Cats walking everywhere (not so good for people with allergies)
- The beach and the sea are not cleaned, at the reception they tell you that the sunbeds are not from them, but from the city, and that they are paid on the beach. Additionally, the hotel IS NOT ON THE BEACH ITSELF, but the beach is after the bridge (around 20meters) and is dirty, just like the water. There are old algae or branches everywhere (whatever they are). But if you go straight out of the hotel over that bridge, and walk down the beach (towards the promenade) for about 100 meters, right where there is a lifeguard hut, you will see a cleaner beach and with CLEAN SEA (in the morning you can see vehicle tracks on the sand and a huge pile of all those old algae and twigs in one place). Sandy beach, clean sea and water with visibility to the bottom. One can walk more than 30 meters from the shore and still not be deeper than chest height, and the bottom is visible. But of course there are lifeguards in this area from morning to evening.
✅️
- Breakfast 07:30-10:30, dinner 18:00-21:00.
- A fairly large selection of food for breakfast and dinner (there are things that are repeated, such as pancakes with every breakfast, or pizza with every dinner, but not all the food is repeated). Ice cream is there with every breakfast and dinner and is excellent. With breakfast there are natural juices, water and a selection of coffee (there are coffee machines for professional espresso 😊).
- The rooms have a working refrigerator, air conditioning, and the shower has a strong jet of water
- The roommaids are always smiling, respectful and professional. Every day the rooms are cleaned and new towels in the bathroom are left.
- You get beach towels from the hotel, one per person. You change them with clean ones in the hotel (in the spa area), 3 times a week, for free.
- The hotel has a washing machine and dryer (3-4€/program), both work great, I tried them. You only need 50cent/1€/2€ coins.
- sunbeds, it is best to wait around 09:00 in the morning and leave a towel and something personal on the sunbed you want (for example, a piece of clothing), because later they can all be busy. There is more shade on the side near the store and towards the snack bar, that whole row (on the sunbeds on the "grass").
- daily group dance in the pools for adults (really fun)
- some free activities for children in the pool and kids corner
Suggestion to the hotel: Breakfast should be 07:00 - 10:00, and dinner 19:00 - 22:00 (easier to remember and more practical for enjoying both the sea and the pool). For the beach and the sea, you should be in communication with the city and request to be cleaned (because then why do you even have a hotel by the sea, if the sea is within the reach of your guests, but it's not worth it?). In the evening show program, there should be a dancing hour (for example, like the daily dancing programm, with instructors showing steps).
Mehul Somaiya
Hotel Review: EIX Platja Daurada – A Two-Star Experience in Four-Star Clothing
If you are booking the EIX Platja Daurada expecting the polished, seamless service of a 4-star Mediterranean resort, you might want to manage those expectations—or better yet, lower them. While the location is undeniably beautiful, the hotel itself feels trapped in a bygone era, struggling to meet even the most basic modern hospitality standards.
The Facility: A Relic of the Past
The most immediate disappointment is the state of the property. Advertising itself as a 4-star establishment feels like a stretch that borders on fiction. The facilities are tired and dated, with an aesthetic that screams "1990s" and hasn't been whispered to since. From worn carpets to aging fixtures, the entire venue lacks the "luxury" or "comfort" labels it claims. At best, this is a 2-star property that happens to have a large footprint.
Service: A Tale of Two Teams
The human element of the stay is a bizarre study in contrasts:
* The Reception: First impressions matter, and unfortunately, the reception staff seems to have missed the memo. Expect a cold, almost dismissive attitude. Whether you’re checking in or asking a simple question, the vibe is often that you are an inconvenience rather than a guest.
* The Cleaning Staff: In a surprising twist, the housekeeping team is the hotel's saving grace. They are diligent, thorough, and hardworking. If the rest of the management put in half the effort the cleaners do, this would be a much different review.
Dining and the "Water Scam"
The culinary experience is equally underwhelming. The food options are repetitive and limited, lacking the variety and quality one expects when paying for a premium stay.
However, the most egregious "feature" is the policy on basic hydration. Even if you are on a half-board or inclusive plan, be prepared to pay for water. To charge guests for a basic human necessity in a hot climate—at 4-star prices—feels less like a "policy" and more like a blatant scam. It’s a penny-pinching move that sours the entire guest experience.
Final Verdict
Rating: 2/5 Stars
The Bottom Line: You are paying for a 4-star sticker on a 2-star suitcase. Unless you only care about the cleanliness of your room and the proximity to the beach, your money is better spent elsewhere. The combination of rude service, aging infrastructure, and being "nickel-and-dimed" for water makes EIX Platja Daurada a hard pass.
> Tip: If you do stay here, bring your own water bottles from the local supermarket and avoid the reception desk unless absolutely necessary.
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