Maureen Noble (Moe)
A fabulous hotel, incredible staff and service, beautiful rooms and lovely food! What more could you ask for! We loved it so much we booked an extra night! The My Favourite package is well worth the extra cost for snacks, soft drinks, coffee and beers - and the in-room facilities and rooftop pool are amazing. We have a home on the Island and won’t hesitate to stay here again when we are in the area! Special thanks to Pilar and David on reception for their help and kindness! We hope to see you again very soon!
Nicky Pont
Could not really fault this hotel where we stayed over the Christmas period, a first for us to be away from home. The hotel is adults only which enhances the holiday vibe for those of us wishing to take a quiet break and is in a fairly quiet area. Our room overlooked the sea (we had upgraded to this category of room) and the views are great, varying with the time of day and the weather. The food, both in the main buffet restaurant and the snacks in the bar was excellent and a varied choice is offered with a theme each night for dinner. The hotel is clean and well maintained, staff are friendly and helpful. We stayed in winter and imagine there is probably a different much busier vibe in the summer months. A great place to base yourself ro venture out and see what this beautiful island has to offer.
marta grzeda
We stayed there for 3 nights. It's very nice, warm, lovely hotel. Food was good. Only problem - 2 coffee machines very slow - U had to queue - wait to get coffee far too long. All staff is very helpful and very nice. Close to the airport. Around the hotel U have a wonderful walko along the sea - it's breathtaking.
Karina S.
Overall, we enjoyed our stay. Nothing extraordinary or offering the extras you might expect from a 4-star hotel, but the food was good, the room was comfortable, and the staff (especially the female team members) were friendly and helpful. The location is also wonderful (despite the plane noise mentioned in many other reviews). Bikes can be rented directly at the hotel, and cycling towards Palma is amazing.
However, what overshadowed our stay and was completely beyond our understanding was the communication before our arrival. The room was initially booked for one person, and we later asked if it could be modified to accommodate two guests. We were told that adding a second person directly at the hotel would cost €50 per night. This seemed completely unreasonable, as the normal difference between one and two guests on Booking.com and on the hotel’s website is €10 per night.
We asked if the modification could be done via Booking.com and were assured it could. Yet, for days, we were completely ignored by the hotel staff, who only responded after several follow-ups and did not accept the modification request from Booking.com. My husband even called reception directly, and after being rudely told that we could proceed with the change at the hotel for €50, the staff member abruptly ended the call, which was both unexpected and completely unprofessional. Eventually, the issue was clarified with another staff member, and the reservation was modified.
Despite the positive aspects of our stay, this experience left a lasting negative impression. We do not plan to return to this hotel, as there are many other accommodations in Palma where guests are treated as welcomed visitors rather than a nuisance.
Rick Jonsson
AluaSoul Palma is located by the sea, only 10 minutes from the airport, PMI and a 15-minute drive from Palma town. There are shops and restaurants within a reasonable walking distance, or a few minutes walk from the hotel. The hotel is adults only and offers rates throughout the range to all-inclusive at competitive prices. There is a nice pool area facing the sea and for premium guests there is also a rooftop pool with amazing view. On the lobby level is the bar and restaurant as well as the executive lounge, and on the first floor is a small gym. As it is an all-inclusive hotel, there is a range of activities in an around the hotel to take part in at your leisure. The rooms are nice and big with plenty of space and good size bathrooms. The suites are amazing with a nice balcony and plenty of space for both work and leisure. Excellent location for a stopover as well as exploring the whole island.
My Booking
