Richard Lambert
Our first time at this hotel four adults on half board. On our arrival 2130hrs we were welcomed by Yusif on reception who processed us quickly and efficiently, he told us some cold food had been put aside for us as dinner service had finished (this had been done without us asking). Once we had put our bags in our rooms we headed to the dinning room and again greeted by another member of staff who brought us a full meal (salad, breaded chicken breast and jelly and fruit). We headed off to explore our rooms which were spotlessly clean with crisp bedding, complimentary tea/coffee etc a shower too die for with again complimentary hand soap, shower gel, shampoo and conditioner.
Our first full day brought yet more surprises with breakfast you could not want for anything more, from continental, full cooked, cereal and fruit with tea, coffee and fruit juice. Evening meal was again out of this world. bread, cheese, meat, salad bar, hot counter with a fresh cooked griddle with a friendly chef, then the sweet/ desert bar. Fresh fruit, canapé style cakes, jellies, ice cream with an array of toppings and sauces. Every evening is different to a degree with themed foods from around the world.
The outside area with the pool and lounger area is again spotless with comfortable seating for evening entertainment or daytime socialising. The pool is very nice too cool off after a day out or indeed if you like to spend the day in the sun.
It is impossible to single out certain members of staff for commandment as all staff that we came in contact with were so very attentive and focused. All are an absolute credit to the hotel.
Gracias AluaSoul Palma
Jack
Lovely hotel.
Lovely staff.
Good location.
Lovely breakfast - good spread of cooked food, cold meats/cheese fruit, pancakes, pastries, cereal etc. nice fruit juices. Decaf coffee too.
Well worth upgrading to the platinum for access to the free drinks and snack buffet available from breakfast until early evening.
Brut, soft and hot drinks available in there.
Platinum also enables access to roof top sun bathing area and pool.
Quiet and peaceful.
No yobos at this hotel! 😁
One issue: we had a localised power cut to the area that we were in.
It only affected the hotel and the area around by 300ft.
There was no power from 10am until 1 am on the last 24 hours of our holiday so no air conditioning, WiFi, cold water, food, power for charging phones etc which is disappointing.
Not the hotel’s fault but also no back power generator to cover the basics.
Minus the power cut, Would highly recommend!!!
Georgina Macdonald
Stayed June 2025 for a week away from the families! We have stayed many times before, but most recently in 2019, so were curious to see how the refurbishment had worked out.
We were blown away by the changes. The restaurant, lobby, rooms, pool and pool bar have had more than a face lift. The use of space and a modern feel is so much better than before.
My favourite new thing was ordering beers on the app from the sunbed!!
It was so great to see so many staff from 2019 still working at the hotel. The team are so friendly and really want you to have a good stay.
I would recommend the massage with Luk, book in early or before you arrive if you can! We didn't use the gym (!) but that has been totally transformed as well.
The variety of the food in the buffet and for breakfast was great. We found something to eat with no issues and sometimes just had the salads as they were so well done.
It could be difficult to get a sunbed if you're not at the pool by 8:30/9am. Some people were leaving towels on the beds and not returning until the afternoon. It is difficult for the hotel to police this poor behaviour by a minority I think.
Not sure what the rule is for changing your pool towel, but that felt like it wasn't as good as before when you paid a deposit. But it didn't ruin our holiday of course!
We booked one of the Balinese beds as a special treat towards the end of the holiday which is a nice extra.
We had such a great time and met some lovely fellow travellers who were enjoying the hotel and its relaxing vibe. Before we left, we booked our return holiday for 7 days in June 2026 !
Thanks to everyone who helped make our stay so fabulous. See you next year for our annual rest and relaxation!
Andrey Melnikov
The view from our room was absolutely stunning, and the location couldn’t be better. The bed was very comfortable, and the bathroom was pleasant and well-designed. Honestly, if the hotel didn’t present itself as a 4-star property and if we hadn’t been welcomed with a “Welcome to Hyatt,” I probably wouldn’t even be writing this review and would’ve just left a high rating. Unfortunately, I can’t give more than 3 stars considering everything else.
The room was quite noisy - during the night the wind was strong, and we could constantly hear the flagpoles squeaking. It was loud enough to disturb our sleep, and even the windows were shaking. I couldn’t help but think that since the hotel wasn’t full and we’d bought an upgrade, we might have been given a quieter room, but fine - we decided to just go with it. Still, it would’ve been an easy fix for a hotel at this level.
Breakfast was… strange. We waited several minutes at the entrance for someone to seat us, and when no one came, we walked in ourselves to find a table. Instead of helping us, one of the staff just told us that we couldn’t sit in certain areas because they were “for special guests.” That felt quite uncomfortable - like you’re a second-class guest. The food itself was mediocre: the made-to-order omelet was nice, but most other items were low quality. The water tasted a bit like tap water (hopefully it was filtered). On the bright side, the variety was decent.
The room didn’t have bathrobes or slippers, though slippers were brought upon request - no issue there, but again, this is supposed to be a 4-star Hyatt, or?
The worst part came before checkout. The day before departure, our room wasn’t cleaned and no fresh towels were provided. At first, I thought maybe someone had accidentally hung the “Do Not Disturb” sign on our door as ours was inside, but later I started to suspect the maid simply skipped the room. On the day of checkout, we were woken up before 9 a.m. by maid knocking - even though checkout is at 12. Then around 10:30 the maid knocked again, insisting that checkout was at 11, which turned out to be completely false (confirmed later at the reception). It just felt like she wanted to finish early.
Overall, the staff’s attitude was odd, and the experience didn’t match what you would expect from a Hyatt-branded 4-star hotel. Nothing was terrible, but the hotel’s claim to be a high-end property just doesn’t hold up.
Andy Connew
Excellent hotel with exceptional staff with only a few minor glitches. Aircon in the room would not go
Lower than 18 and on warm days was not much use. We were on floor 4 with a wonderful sea view and never noticed the plane noise but a local house has quite a few dogs that barked loudly. The evening buffet at €25 per person was not really for us and found better value meals in local restaurants
