Rafał Waleczkowski
We had a pleasant stay at this hotel. The rooms are a bit small, but they are clean and well maintained. The food is tasty and there is a good variety of dishes to choose from.
A special mention goes to Julio – his entertainment activities and animations are fantastic! He brings a lot of energy and creates a great atmosphere for guests of all ages.
Overall, we enjoyed our stay and would recommend this hotel.
Iulia Fedorova
We stayed at Alua Boccaccio from August 9–17 as a group of 8: four moms traveling with our 9–10-year-old sons. Overall, I have mixed feelings about the hotel. There were many good things, but unfortunately, a major issue with the rooms affected our vacation from the very beginning.
Each mom and son booked a family room through the hotel’s official website. We deliberately chose this room type because it was more spacious and looked better suited for a parent traveling with a child.
When we arrived, we discovered something that was absolutely not clear from the photos or description on the website: the family rooms have an open bathroom layout.
There is only a thin glass door to the toilet, and no door at all separating the shower from the room. Even worse, there is a mirror directly opposite the shower, meaning that a person taking a shower can basically be seen from different parts of the room.
For a mom traveling with a 9–10-year-old son, this is obviously a serious privacy issue.
What made the situation especially disappointing was that we booked directly through the hotel’s official website, and the photos were taken in a way that made this layout impossible to understand. There was also no clear information or warning about the open bathroom design. However, when we raised the issue at reception, we were told that it was visible on the website.
We were then informed that almost all family rooms have this layout, except for a few newer rooms on the 5th floor. One person from our group was lucky enough to receive one of those rooms, and it was perfect, with a properly closed bathroom.
For the rest of us, the only available solution was to downgrade from the family room we had paid for to a smaller and cheaper standard double room, because those rooms at least have glass doors separating the bathroom facilities.
So, in the end, we paid more and received less.
There was no compensation for the price difference because changing rooms was considered our “choice.” We were even asked to sign a document confirming the room change so there would be no future refund claims.
This is the part I find most unacceptable. If the family-room photos and description clearly showed the open bathroom layout, guests could make an informed decision before booking. Instead, we only discovered it after arriving, when there was practically no alternative.
In my opinion, this is very misleading, especially considering that these are specifically called family rooms. The hotel should be much more transparent about this design.
Apart from the room issue, the hotel itself was good. The food was good, cleaning was done well, and the staff were generally pleasant. The location is also very convenient: the beach is very close, and there are shops and car rental options nearby.
Unfortunately, the room situation and the way it was handled overshadowed all these positives for us. It created unnecessary stress right at the beginning of our holiday and left us feeling that we had paid extra for a room we ultimately couldn’t comfortably use.
Rafal Gorlikowski
The hotel is reasonably priced, and the staff are very friendly. They make an effort to engage guests in various activities organized by the hotel. The food is good, and everyone can find something they like. They also try to prepare some themed dishes every day. The only downside is that the rooms are quite small, but after all, you don't go on vacation to spend all your time in the room.
Best regards, and thank you for a wonderful holiday.
Arturas
Nice hotel overall with a great location, only about a 5-minute walk to the beach. The grounds were really nice and well kept. Rooms were on the smaller side, but clean and had everything we needed. Food was good, although a few more options would have been nice. Pool area was a bit small. The main downside was the poor soundproofing — you could easily hear people talking through the walls. Overall though, we had a pleasant stay.
Jemma Owen
We stayed at Alua Boccaccio for 7 nights. The hotel is in a great location, just a short walk from the beach, with plenty of shops and restaurants nearby.
The rooms are on the small side, but the beds are comfortable and the shower is powerful. However, the shower design means water easily spills onto the bathroom floor, which was a bit of a nuisance.
The pool is quite small, and we noticed green algae around the edges, which didn’t give the best impression. The food was decent but became quite repetitive over the course of the week.
Unfortunately, our biggest disappointment was the service at the front lobby bar. Sara was quite rude on more than one occasion. There was a simple misunderstanding over a drink order, but when I politely explained that she’d made a different drink to the one I wanted, she became visibly annoyed, huffing, puffing and speaking in her own language. My sister had a similar experience with her, which we found very unprofessional.
Another downside was the evening entertainment. It takes place directly beneath some of the rooms and starts at 10 pm. The music and microphone were extremely loud, making it difficult to relax or get to sleep before it finished.
Overall, while the location is excellent and there are some positives, the repetitive food, noisy evenings, small pool and disappointing customer service mean we probably wouldn’t choose to stay here again.
As for Alcúdia itself, we were disappointed to see that it seemed much less well maintained than on previous visits. There was litter in many areas, and the streets didn’t appear to be cleaned regularly, which took away from the overall experience.
