Julie Lazarus
Stayed here for 10 nights, late September early October.
The hotel itself is lovely. Rooms are tiny with very little storage. Hubby hit his head off the TV several times just walking past the bottom of the bed.
Pool area was smallish but we had no issues getting beds. The terrace overlooking the lake is a great suntrap with a dozen sunbeds.
Some of the info provided is ambiguous. They make out Gelateria and La Luna bar are part of the All Inclusive, they're not! But, the ice cream at Gelateria is well worth a few Euros.
La Luna is a paid bar. It serves cocktails and branded drinks. You can use the inside seating area but if you use the outside area they move you!
It closes at 11.30 on the dot and you're told to leave immediately. Was a little uncomfortable being removed but we moved to the hotel seating outside and that was fine.
Food is definitely not as described! In my opinion it was 2* quality at best. There were 2 nights I'd push to say 3* but nowhere near 4*.
Staff were hit and miss. Housekeeping were very friendly and always greeted you with a smile. Same with reception, great service there and extremely helpful.
Two of the regular bar staff were great. Dining room staff never cracked their faces. One young man in the dining room was quite rude towards me personally. He did, however, apologise.
The no smoking policy is great. I'm a smoker and was more than happy to take myself to smokers corner. Who wants to be surrounded by second hand smoke!
The lack of manners, small rooms and food quality are the reasons I wouldn't stay here again.
Zoie Thompson
This was a great hotel for a last minute half term holiday. We stayed 5 nights bed and breakfast. In a one bedroom apartment.
Can’t really fault it for the price.
Rooms were lovely. Looks like they have been recently renovated. Beds comfy enough. And kitchen had everything it needed.
Offered just about everything at breakfast time. Restaurant seating area is really nice and looks trendy. Again think there’s been a renovation.
Really cool vibes throughout the hotel.
Really quiet as the hotel was ready to shut for the winter. all amenities still offered and entertainment on in the bar every night.
Great staff throughout this hotel. All really friendly and polite.
Dani
Overall our stay here was good, we only went for a short 4 day break to catch a little sun before the gloom and doom of winter in the UK. We were all inclusive and found the food to be good as there were always some decent options for meat and veggies, a lot of stuff repeats but as we were only there for a short stay it was ok. The staff are pleasant enough and although we didn't partake in any activities the guys running those seemed enthusiastic and had good energy. The rooms are tight, fine again for a short stay. I probably wouldn't want to spend 2 weeks here during peak season but for a short break it's a good value option.
Mike5tar_HD
This isn’t a 4 star hotel. It’s 2.5 at best. Wish we would have done a little more research before booking, as the area is basically Blackpool on ecstasy (UK seaside town)
The rooms are ridiculously basic and small. The “double bed” is 2 singles on wheels, which don’t lock so you have to sleep on either side of the beds or you fall down the middle, but don’t expect to sleep on the concrete slabs posing as mattresses. No iron, no seating, no gowns, and a warm fridge.
The communal areas are actually decent, and clean. The cleaners themselves seemed friendly, always offering a smile and a “hola”
The food for all inclusive is repetitive and even if you get there within 5 minutes of opening, will be luke warm. The items are also not very well described, there are zero allergen information. My hot wife is allergic to peanuts, and accidentally ate a dessert with nuts in. This ensured they were the only nuts in her mouth for the trip. Fuming.
The area is so far away from what I was expecting, with the same items in every single shop. It is totally catered to tourists, so if you want to experience a true authentic spanish town, go somewhere else. In fact, just go somewhere else anyway.
The pool is freezing which I’m sure will be for “economic reasons” which is business talk for “we don’t want to pay for heating”. The pool is tiny, freezing, and in the shade for 75% of the day. The pictures online are misleading.
To end on an almost positive note, while the entertainment isn’t my cup of tea, the team did try and were upbeat at all times. And the bar staff were great. Even if the cocktails they serve are premixed and lacking in any sort of flavour. The wasps seemed to enjoy them though.
All in all, disappointing. Could have saved a decent amount of money and gone to a 3 star hotel and I’m sure the experience would have been better as expectations would have been lower.
Marius
The rooms are okay, but rather small. The breakfast was good. The pool and the pool bar are great.
Unfortunately, the website advertises things that do not correspond to the actual scope of services. For example, we relied on the parking spaces with charging stations for electric cars at the hotel, but unfortunately these were not available in reality. After we pointed this out to the staff member at check-in, we unfortunately received only a cold response and no assistance. Unfortunately, the nearest public charging station was also out of order.
Overall, except for the lack of a charging station, it was a good stay.
My Booking
