Belkadi Mohamed
This hotel is honestly one of the best hotels I’ve ever been to in my life. The lobby is incredible, everything is beautiful, clean, modern, and well-maintained. The rooms, the pool—everything is just amazing. Everything you could want is available in this hotel.
Honestly, I highly recommend this hotel. If you want to take my advice, you should definitely check it out.
This hotel is the one that made me win this competition. Give me five cards to open the door, because there will be five people or even more. Trust me, because another hotel would only give us two cards, even though it’s a big five-star hotel. This hotel is five stars, and I personally give it five stars.
Kanamou Xalel
Nice friendly staff. Two nice big pools but the water in one of them were a bit murky. It’s a party hotel with many young tourist which shows at the pool area. Rooms are a bit used, with basically no hangers in the closet. No water bottles when you arrive. The sliding door to the balcony is not sound tight so you can hear the steet easily.
Breakfast was good with a good station where you can order omelette. But if you don’t have a car it’s a bit fare away from the city center.
Lois Day
Extremely disappointing experience at Rawabi Hôtel & Spa Marrakech. We stayed for 7 days and experienced issue after issue including extremely slow service, rude reception staff, blocked shower flooding the bathroom, power cuts, cockroaches in the room, birds pecking at uncovered buffet food, and being charged an outrageous £138 for towels with minor makeup/tan stains without them even attempting to wash them first.
We also had no fridge for 2 days despite asking multiple times, our balcony had no furniture while others did, and after changing rooms we were given pillows without pillowcases. The suitcase storage room was also constantly left unlocked which felt very unsafe.
The hygiene and customer service standards were unacceptable and no apology was ever given for any inconvenience caused. Having visited Marrakech multiple times, this is by far one of the worst hotel experiences we have had and unfortunately we would not recommend staying here.
Kiran Malik
The hotel was not great at all. The staff at reception were extremely rude and sarcastic. They would often speak in their own language about other customers, which made us feel very uncomfortable. On the other hand, the security staff outside were excellent — very helpful, polite, and professional.
This hotel is definitely not a 4-star hotel. It is more like a 2-star at best. The rooms were disgusting, including the bathrooms, which were in terrible condition. There was dirt everywhere, marks all over the walls, and lots of spiders and mosquitoes.
We only booked breakfast, and I’m glad we didn’t choose anything more. The food selection was very poor. The only option available was a bland omelette with salad.
Fahd Fahd
I stayed for 2 nights at Rawabi Hotel Marrakech & Spa and my overall experience was very disappointing.
Before our arrival, we already faced an issue. Due to a slight delay, I tried to contact the hotel several times using the phone number provided in the reservation, but no one answered. This shows a clear lack of professionalism and customer service.
Upon arrival, we discovered a problem in the bathroom: the shower faucet was damaged, causing a continuous water leak during use, which made it uncomfortable.
Furthermore, during our entire 2-night stay, housekeeping never came to clean the room or change the towels, even though we reported this issue to the reception. No action was taken.
This lack of responsiveness and poor service does not meet the expected standards.
Overall, I am very disappointed with my stay and would not recommend this hotel in its current condition.
