Ziara
We stayed here for 5 days with my family. The majority of the staff were fantastic and friendly. They greeted us with a smile and tried their best to speak English. The housekeeper cleaned our room well. The food was delicious; however, the service could be improved by providing hot drinks in each room. Overall, I highly recommend this hotel to everyone.
Luna
The welcome upon arrival was not great. We expected some assistance with our luggage to the room, but we had to carry everything ourselves.
That said, the receptionist was very kind and helpful. She was always willing to assist us, and her attitude was truly appreciated.
It should have been clearly communicated during the booking process that the aquapark was closed. This was not mentioned at all, which was disappointing.
Please note that the all-inclusive package does not include the spa or hammam; these services come at an additional cost, which guests should be aware of in advance.
We also noticed that there are not enough shuttle services during the day to go to Marrakech. The only available times were 10:30 or 14:15, which is quite limiting for guests.
Room cleaning was very good, and the housekeeping staff did an excellent job.
I would rate this property as a 3-star hotel, no more
Lesley Hunt
Just arrived back after having a holiday at this resort overall it was a positive holiday. All the staff were lovely and friendly. The food was lovely but a bit repetitive at times but it was still lovely. The desserts one of the best desserts we’ve ever had on holiday, they were beautiful. The only letdown of this place was that the main pool was closed Due to refurbishment and that’s what let the holiday down. But it looks like the resort is having a lot of work done and we would certainly come back to the hotel.
Azeem Hussain
Where do i start. The whole experience was rather pleasant.
AYMAN on reception was an absolute joy. Very proffessional and courteus. Was always available to assist me when required.
The waiters/waitressess were very attentive and gave great service. Yes the food at times was cold but not as bad as what others have made out.
The rooms were nice and spacious but the overpowering smell of sewage was extremely unpleasant. We had to use incense sticks on a daily. Housekeeping were very attentive.
This hotel is out in the sticks but only a 25 min drive to the city which for around £10 was so good. Reception always on hand to call a taxi when needed. Otherwise it was 40 dirhams returm per person via the shuttlebus.
Points for the hotel to consider would be to integrate a more english approach to the entertainment and to definetly look in to the appalling smell from the bathroom. Also please look in to why the so called heated indoor pool was colder than the outdoor pools. Back on to a positive note, The maintenance that is ongoing did not disturb our stay at all which we appreciated.
I would definetly revisit again.
P.s i look forward to staying in the newly refurbished rooms next time around. They look like there going to be very upmarket !!!
dale hurrell
Food is often cold, there are 2 microwaves nearby, however they should not be needed! Some staff are ok but management are lazy and unresponsive. There’s a definite preference for French speaking guests. English speaking guests are not really catered for.
Entertainment is dire! See video for example! - unless you understand French then it’s unlikely you can easily be involved.
The resort is 30 minute drive from Marrakesh and there’s nothing much in between so it’s isolated. There are shuttle busses but you have to pay. We had bad experiences with both the cash machine (empty) and bureau de change (he disappeared for 30 minutes and came back only to say he was now closed).
We tried to complain but management were simply evasive and it wouldn’t change the negative culture anyway.
Some bar staff are ok however sometimes it’s hard to get served, they ran out of glasses at 9pm one night. Breakfast starts at 7.30 - we were there at 7.45 to find the coffee machines and surrounding areas in a bad state from the night before, so no apparent cleaning system in place. One machine had no coffee and the other no milk.
Worst resort I’ve been to, and I used to entertain at Pontins!
Don’t stay here if you’re not French.
My Booking
