Leanne Dean
Good points: Hotel itself was nice. Pools were clean. Animation staff were friendly. The room "cleaner" was friendly. The zen pool is gorgeous (but cost extra). Marrakech as a city was absolutely beautiful and we will be returning, but not to this hotel. Lots of activities all day every day, but the animation team didn't bother you if you weren't interested in participating. The evening shows were good, albeit mostly in french.
Bad points: The room was disgusting and staff didn't want to help. General staff were quite rude. The guy who took us to our room when we arrived came in and closed the door and stood refusing to leave without money (which as we had just arrived, we had none). Everything cost extra. Drinks were poor. No poolside bars. Very disorganised. Given incorrect information by staff. Sent on wild goose chases for things such as water. Food was covered in flies. Food very "samey" every day. Very french focused resort and felt like an outcast being English. Music extremely loud and distorted at times, with large speakers sat behind sunbeds.
Vickie Yardley
We have just spend 5 days here and I wish I had read the reviews beforehand.
In my opinion this is not a 4 star hotel/resort.
Location - in the middle of nowhere.
Rooms - Basic but lots of little flies and the toilet leaked. Bed was comfortable and bedding changed along with the towels. Fresh water left along with the dead ants and flies.
Pools - The quiet pool was nice. The main pool was like an all day disco. If you like that kind of none stop racket all day then this is for you.
Food - Awful. Just awful.
Entertainment - can’t comment. Went back to the room after we had tried to eat.
Staff - restaurant staff are lovely. Reception staff are rude and dismissive.
Overall 2.5/5.
Darren Hendry
What to say here? 4star hotel according to TUI, doubtable.
Damaged tiles by the pool, loose pathing (bricks) on the paths, 2 microwaves in the restaurant and you’ll be using those (every day) or you like cold food. Ice cream counter in restaurant, randomly opens when it likes. Drinks were (depending on the team member) one per person at the one all inclusive bar. Rooms needed a good scrub water marks every. Leaking shower glass, mould around the tap. Very disappointing stay.
Oh and entertainment mainly directed to those of French nationality. Most of the nights were in French.
Nicola Touray
I had the best time ever. The hotel was brilliant. From the wonderful staff. Entertainment by the pool. To the lovely delicious food. I can not fault it. Taxi you can get outside the resort to take you medina were we spent a lot of our time. We went on a trip with Get your guide to a camel ride in the desert and dinner. They did Entertainment and it was £18 well worth the money. Definitely will be back one of the best holidays
Tom Woodward
Me and my partner stayed here for 6 nights at the end of September we booked through easy jet, paid a reasonable price for the package inc flights, stay, transfer i would say u get exactly what you pay for the resort is not top of the range or luxury but there is absolutely nothing wrong with it, the location of the resort isn’t amazing as it is out of the way a bit but most activities outside of the resort offer a pick up service so eliminates that issue.
The resort is mostly French but pretty much all the staff speak some amount of English.
The food is good, me and my partner had no issues, a lot of it is the same most nights but never had any complaints, staff were always happy to help even though our french is not great, bar staff were friendly for the most part some grumpy at time which is understandable when faced with some entitled customers. They could benefit from having another bar open which is all-inclusive rather than 2 extra paid bars as the main bar gets very busy and consistently runs out of glassware.
Rooms are fine for the money yes there are areas for improvement cosmetic wise but overall no major issues our room was clean when we arrived and the cleaners were always checking every morning if we needed loo roll & water for the room. Only downside is that you have to pay for the safe usage in the room which seems a little odd.
The pools have plenty of sun-beds however be careful around the pool when walking on the tiles as they are very slippery when wet which as you can imagine is pretty much all the time, no effort is made to put a sign up to warn guests I didn’t see anyone slip while we were there but it is an accident waiting to happen. Be aware if u want a quiet pool go to the one at the top closest to the restaurant as the main one has entertainment which is very loud and in the French most of the day intermittently.
We used the shuttle bus twice into the centre of Marrakesh it was always on time and fairly cheap at 80mad for return trip for 2 adults, I would recommend booking it the afternoon on the day before u would like to go as otherwise you will have to queue up at 9am which sometimes the holiday rep that does the booking is late.
Overall the resort was great for the money, I wouldn’t take the bad reviews on board as they are just people complaining for the sake of it you get what you pay for we weren’t expecting a resort with all the bells and whistles and we didn’t get that and that’s absolutely fine.
My Booking
