Andrew Farthing
As I write this review I am sill at the hotel, I thought I would share my views whilst still fresh.
In general we were very happy with the hotel, the staff and the amenities, however there are a few disappointing things most of which have already been highlighted before.
The rooms are adequate but not luxurious, the air-conditioning works well apart from the eggy smell, there is a shortage of power sockets and no facilities, if you want a kettle then it costs extra.
The pool areas are great and fun for the kids, however the main pools are far too deep, I understand the need for the drop areas for the slides to be deep, but the depth needs altering to a more reasonable and safer for the kids. Then for no reason at all the lifeguards decided that they would ban all floatation aids from the main pool for one afternoon, with no explanation given. We were unable to speak to any manager to find out why as the were all in a meeting with the hotel executive team, which according the receptionist they could not disturb, even to deal with complaints from many guests.
The bar is well stocked but under manned with large queues for drinks at peak times, I'm glad we got the gold upgrade which allows you to jump the queues with a special service area.
The restaurant has a large selection of food, so there is something for everyone one. However the temperature of the food could be higher. The main problem with the restaurant is lack of staff clearing tablets, we had to do this ourselves on most evenings just to get a table. If you are late in not only do you have to clear your own tablet, there is then a shortage of cups, glasses and cutlery, as most of this is used and just stacked up on trolleys.
The entertainment has been fantastic our 3 year old granddaughter loved the kids disco each evening and the shows were excellent.
The entertainment team are full of energy and work really hard for everyone
Just a few of my personal observations.
Do let me put anyone off coming as we are having a great time.
Amanda Quigley
Beautiful Resort. Hotel was Excellent Clean and Modern. Several different pool areas which was brilliant if you want to relax in the quiet as the main pool is busy and noisy. Food was good, tasty and lots of variety, the only downside is that it's not kept at a warm enough temperature so by the time you sit to eat, it's basically Cold. This was not a one off it was daily and this is the only negative I have about the resort otherwise I would have given it 5 stars
15 min walk to the Marina for all bars and restaurants, and souvenir shops. And you pass the main beach area on the way.
Don't miss the lovely little beach area close to the resort, leave by the corner of the dining area and walk straight down and at the bottom is a lovely little beach area with Shops, and beach bars and restaurants... £21 euros for the 2xLoungers and a parasol for the day but well worth a visit. Beautiful little cove area.
Aleksandra Luczak
I’ll start with positive things which is the hotel location location and amazing 3 pools (out of 5) surrounded by beautiful nature where one can really disconnect and relax! It’s all really impressive!
When it comes to food - very regular but I think everyone can find something.
However, my room was awful, mold in the bathroom, the air condition smelled terrible and I couldn’t use it plus the room was facing the big pool which meant constant noise all day and until late evening hours. Hopefully other rooms were better but that’s just my experience.
Samantha Byrnes
We stayed here during May Half Term and I've got to say it was very pleasant.
The staff were brilliant. When we first arrived, the reception staff were so welcoming and even give my child Spiderman sun glasses (my child is Spiderman obsessed). We asked about a dress code, and was told the only thing we need to do was to have fun. Then, the entertainment staff- they made our holidays. They were so full of energy, polite and funny. The entertainment was brilliant and catered for both adults and children, they even had a cinema night in the kids area. The pools and slides were great fun and kept my child entertained for the week. Some of the pools are deep and cold but wasn't an issue. The hotel was clean and tidy, they even had a robot cleaning the pools which entertained my child. The food was great, and plenty of variety. The all inclusive coin system was such a great idea as it encourages you to take the cups back.
We loved how close we were to the beach and the marina. Beautiful walks.
We had the best week and would definitely return in the future.
Jack Taylor
Difficult to rate this hotel. There's some great qualities about it. The staff are polite and friendly, but Ive come away feeling a little unwhelmed considering it's a 4* hotel.
Our room was small, one double and a fold out. Space to hang things and shelves. One small table indoors. One chair. Table on the balcony and 2 chairs. If you want a kettle it's 3 euro a day to rent.
Little fridge in there so you can go get bits and pieces from the many local markets.
The balcony has a little fold out airer for drying clothes on, couldn't help but think it would have been better being mounted to the other side of the balcony as we faced east and the airer was mounted on the south side of the balcony meaning nothing was in the sun after 11ish. So we resorted back to the classic hanging stuff over the balcony to dry.
AC in the room was good and kept the room lovely and cool.
You can hear other rooms quite easily and it was difficult to get a good sleep.
The floors in the room were quite dirty when we arrived. Like having to brush your feet off before getting in bed dirty.
Showers in the room very good.
Again though thers no secondary lock/ chain/ latch on the door or for the balcony so if you've got kids that enjoy being escape artists, you're probably not going to get a good night's sleep.
I think my biggest disappointment and something to make other family travellers aware of is the main pools with the slides.
The splash zone is great for toddlers, it's around a foot deep at it's furthest point but the slides exit to the bigger pool which is 1.9m deep so if you're like my travelling with a young child who is learning to swim but still relies on armbands/ floaties it's not ideal as you can't stand in the pool and wait for them to come down.
I think the depth needs to be reduced to 1.2m or 1.5m to make that process easier and safer for parent's and children.
Food was generally good however on our last night it was pretty much fish or pork options which is fine for us but I couldnt help but think people with dietary restrictions for religious reasons would have been left with a few vegetables if they weren't keen on fish either.
Again a layout change would be better with all your proteins first where you grab your plates then onto sides it's current layout is some proteins some carbs at the beginning but the main meats in the middle of the serving area. So you end up wandering down first to see what's on offer before getting your food so when you do have a full plate you are dodging a lot of people going back to your table.
We went the week before half term in the UK and bar access was easy. But more staff are required at the bar during half term times as the queues get quite long, queuing round the corner, it was quicker for me to walk to the supermarket get bottled drinks and snacks than wait to be served at the hotel.
You're very close to the beach and it's only around 8 euro for a taxi to the marina.
