Rachel Withero
Overall, I enjoyed my 5 days all inclusive stay here. The room was nice and clean, lovely shower and comfy bed. Room was cleaned daily but refreshments not replenished and only water bottle given. The pools were of good size and plenty of sun-beds. You can use the public poor bar AI but they won’t tell you this on check in! Oh and if you want to use the public pool, you need their beach towel on display apparently. Food was of a decent standard, could have been more variety and I have to say the pool bar snacks were the best part! Evening entertainment great when it’s on. The available amenities need to be clearer upon booking and arrival, gym is in another hotel, same with the à la carte restaurants, the dinky bar is over the road and not AI.
Paul Coles
This was the gold standard holiday experience for both myself and my partner, we both work in retail so when we chill out we need to really chill out, and this hotel allowed for that ten fold! We’ve been all over the world from Iceland to Bali but the staff in this hotel were next level, and really were the icing on top, beyond friendly!!
I’d like to give a special mention to Bruno, who was always friendly and genuinely lovely. He helped make our stay even more memorable by introducing us to padel. Despite the language barrier (my terrible Spanish and his limited English) we shared many laughs, which were very much appreciated and a big part of what made this trip so special!
And to Zak, I have no idea how this man maintains his social battery, he was kind of like the face of the hotel as he would go around and go the extra mile for any guest only possible due to the fact he seems to be able to speak a million languages! At first I thought we were getting special treatment but I then came to realise this is just Zak, from arranging hikes to sangria making lessons he’s the man!
But everyone in the hotel was lovely, from the chefs to the waitresses and waiters to everyone working behind the bars and checking in/out desk!
All surprises were pleasant ones and I didn’t used to understand why people go back to the same hotels time and time again but now I do and we hope to see you all again very soon!
Oh and no sun-bed wars!! As you can’t reserve them, but there was always plenty available at any time of day!
Melanie Cochrane
Really lovely hotel, a bit misleading as the gym is in another hotel 10 mins away and the à la carte restaurant appears not to exist. Having to pay for water in your room whilst all inclusive put me off, and they don’t restock tea/coffee either… felt a bit tight. Lovely staff, clean and spacious, food a bit samey but not unpleasant, pool snacks are really good.
Bridget Harris
First visit and I am hoping one of many. The hotel was spotless , the staff exceptionally helpful and friendly. The rooms are well appointed and a good size to be able to unpack and pop your suitcase in the corner without having to trip over it made you feel you definitely were on holiday.
We were all inclusive and at all meal times there was plenty of choice, a big Thank you to Carmen and Nico the chef who looked after me and navigated me through the Gluten Free options, Nico went out of his way to make me some Gluten Free fries and potato wedges he always had a smile and nothing was too much trouble with someone who has to live with a severe allergy it took all the stress out of meal times so from the bottom of my heart Thank you to the both of you.
The area for sunbathing and swimming was across the road, it was lovely and quiet though some of the sunbeds backs were broken possibly six, making it a little difficult to obtain a bed with a back enabling one to sit up , however the beds were extremely comfortable. The snack bar was in my mind a little below parr for a four star hotel, the chap wasnt particularly friendly and when he had run out of aqua con gas that was it, he never went out of his way to provide any Gluten Free snacks or didnt really seem bothered, it didn't really matter for me as I can't eat snacks and have three meals but I did find his attitude a little bit cool. The divide between the two areas I had looked into before we booked so it was fine, and we were able to use the sunbeds if they werent busy, which was a great help, however it did feel as if we were not quite on a four star experience.
A big shout out to Zack who was a complete delight, he was enthusiastic, mingled with the holidays makers, did a great water aqua fit and in general was a breath of fresh air. The evening entertainment was lovely , not too loud and very enjoyable, difficult to get a table outside so if a few more can be fitted in the space that would be great.
Thank you for making our holiday a great experience after a tough year I feel refreshed and ready to face the world again.
Kirsty Blyth
We recently stayed here for a long weekend on an all-inclusive basis. We were lucky enough to have a sea view room, which was absolutely lovely, and there are also beautiful sea views from the main restaurant and bar.
There are two pools located across the road from the hotel, both of which were lovely. We never had any issues getting a sunbed, and the sunbeds themselves were really comfortable. The pools are located at the beach bar across the road that is also open to the public, and while it did sometimes feel like the staff prioritised non-hotel guests, it didn’t affect our experience too much.
We always managed to find something we enjoyed at every meal, at the buffet restaurant, and there was especially a great variety at breakfast. However, we do feel the hotel would benefit from having more self-service drinks stations around the hotel, particularly for water. It also seemed strange that the coffee machine only appeared to be available at breakfast time.
The bar area was very nice, and Elvira stood out for her excellent service. There was entertainment on two of the evenings — a saxophonist and a singer — and the singer in particular was fantastic.
We also used the spa and had massages, which were incredibly relaxing. The therapist was so friendly, and the indoor pool, jacuzzi, and sauna were all very nice.
Zack from the entertainment team was especially welcoming and friendly to all guests.
It’s great that the hotel offers a shuttle service to Punta Prima beach — it’s only around 10 minutes away and is a really lovely beach.
One thing we feel could be improved is the clarity on booking websites regarding the restaurants and bars. We had thought the Dinky Bar and à la carte restaurants were onsite and included, but there was no mention of these in the arrival information.
The hallways occasionally had an unpleasant smell, and it would have been nice if the room fridge had been stocked with still water. The spa seemed to be the only place with a water machine available.
Overall, we had a lovely, relaxing stay and really enjoyed our time here.
