Lisa Hall
Great multi-generation holiday. All staff were happy and helpful at reception restaurant and bars. Any issues were sorted quickly. Great location. Entertainment staff hard working. Food was good plenty of vegetarian options. All.inclusive premium drinks were good at main bar. Only negative is that pool tiling needs re-doing as one of our party cut their foot badly due to lots of mising tiles.
Jamie
Very disappointing compared with MarSenses Cala d’Or
We are just coming to the end of our summer holiday here after previously having a fantastic stay at the MarSenses resort in Cala d’Or. To say we have been disappointed with this resort would be a huge understatement.
The biggest issue has been the food. It has been bland, repetitive and lacking in variety, with virtually the same options available at lunch and dinner every day. There were constant queues just to get a table, followed by more queues for the food, making every meal feel like being back in a school dinner hall. We actually ended up paying to eat out several times despite booking an all-inclusive holiday, simply because we couldn’t face eating the same food again.
To make matters worse, the pool bar ran out of drinks and was closed for the entire afternoon today, which is simply unacceptable for an all-inclusive resort in peak season.
The entertainment has also been very poor. The children’s disco runs from 8:30–9:30 pm but consists of the same five or six songs every single night, mostly aimed at toddlers (Baby Shark, etc.). Our daughters, aged 6 and 7, were bored after the first couple of evenings and asked to go back to the room on the remaining nights. The daytime entertainment around the pool follows the same pattern, with the same songs and activities repeated day after day.
Our apartment itself was good, and we have no complaints about the room. However, we appear to have been one of the lucky ones, as many guests commented that they had older rooms with dated décor and ageing wall-mounted air conditioning units that struggled to keep the rooms cool.
Overall, the resort feels significantly understaffed and under-resourced. Between the poor food, long queues, repetitive entertainment and operational issues, this has been a very disappointing experience.
Unfortunately, we wouldn’t return to this resort. There are much better all-inclusive options available in Menorca for the money.
Jamie
UK
Jack Leigh
The staff at the Marsenses were absolutely amazing! Some of the best I have ever seen, the Sensi-crew were just fantastic! Our eldest son had so much interaction with them, big shoutout to Xavi and Andrei, they were amazing! I’m hoping they will remember George (my eldest son) well and we can’t wait to come back again soon! They were very interactive with our youngest son as well, he loved it when they did baby shark at the mini disco! The reception team really looked after us during our stay, the bar team were brilliant and the restaurant staff were the absolute best! The male restaurant worker who has a ponytail was very interactive with my two sons when they was sitting down for food and made us feel so welcome, there is nothing bad I could say about this hotel or the staff at all!
Gail Foster
I have just come back from a week's holiday and we all had a great time. The kids pools were absolutely fantastic, my grandchildren thoroughly enjoyed them. The hotel was very clean and the staff were very helpful. There were queues for the restaurant but staff did get us seated as soon as they could, there were 5 of us in our party. The orange juice and milk did run out a few times but again the staff helped out, very minor problems really. My grandchildren loved the entertainment. If like me you drink English tea then I highly recommend you take your own t bags. The harbour is a short walk over the road and is surrounded by bars and restaurants and is very pretty. Highly recommend the area and hotel.
NH Daysout
Beautiful family hotel in a quiet area of Menorca. Great for younger children but not loads to do for primary age+. although the pools and slides were brilliant and kept the kids entertained for the most. No kids club but a few activities on throughout the day. A bit lacking for my kids but depends on how busy you want to be! Evening entertainment was so so. Food was plentiful with lots of choice for kids, salad bar, pizza station, vegetarian options, fresh grilled fish and meat with a different theme every night. Rooms were spacious. Aircon was absolutely fine in 25c night. Sofa bed just ok. Appreciated the sustainability efforts and free water filling stations. As others have said staff work tirelessly.
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