John Campbell
Rooms are basic but you know that before you get there so don't expect 5 star luxury and if you want that go elsewhere and pay significantly more. We had a great week at the hotel and the staff were brilliant. The pool bar is great during the day for drinks and snacks and the shop on site has everything you need. We would definitely go back as it has a relaxed non pretentious feel about it.
Richard Passey
We paid a premium to stay in a room with a Seaview which was a great view.
We arrived in the late afternoon and we were greeted by a receptionist who was pleasant but everything was very rushed and not a huge amount of information was provided and we didn't understand half of what was said.
We arrived in our room which appeared pleasant and roomy.
We noticed that there were some roadworks outside but being a Sunday didn't really think to much about it so went into town for a meal and retired early after a long day.
At 7.30, the roadworks started with considerable noise and dust being made and by the evening the patio was covered in black dust and the windows to the balcony were covered in dust when we returned from our day out which I cleaned, plus the floor as it was being brought into the room.
This continued for the remainder of the week, Monday until Friday.
By Wednesday evening the wind started to get quite strong which made the dust worse and by the end of the evening the windows started to rattle and the cold air was entering the room from all of the windows making our night cold and very uncomfortable.
On checking the windows 2 had been screwed in, the patio door fame base was jagged at the base and the frame was warped.
We had to stay in on Thursday due to rain and by Friday morning it was unbearable.
I went to reception to ask if Jet2 had been advised of the road works which they confirmed had been done.
I asked if maintenance could come to fix the windows and a visit was made by a gentleman where we were advised that it was "Normal" and nothing could be done.
I returned to reception to advise them of what was said and the receptionist confirmed it was "Normal" and nothing could be done. I asked for the manager and was advised no one was available until the morning but someone would come to see me in the morning between 8 and 9.
Nobody arrived and as we were due to meet family in town and had to leave.
On our return the management had gone home.
We were unable to use the patio for the whole week and were very disappointed after spending additional money.
We had the room cleaned once in a week but did most of it ourselves due to the dust. Towels and bedding changed once also.
Plus sides were a lovely shop with really nice croissants and bread, freshly baked and well stocked. The pool was very clean, staff were pleasant and friendly with the reception staff limited into what could be done to support us and maintained a pleasant manner.
The hotel was in a lovely spot with great views.
Room 370 was a room to avoid if you are planning to stay.
Linda J Edwards
The room was clean, although a little dated it had everything I needed for my 5 night stay. The pool bar was great for morning coffees, light meals and afternoon drinks. The evening entertainment was great on the couple of nights I spent time there and the atmosphere was really friendly. The onsite supermarket was small but well stocked. I didn't use the gym so can't comment on the equipment
The only downsides for me were that my room was on the first floor and rooms have outside stairs with no handrails which could be quite slippery. The tiles in parts of the pool area were slippery when wet too.
The location was really good, a 10 minute walk along the front to the harbour or a shorter walk through a couple of streets which led to Music Square.
I would definitely return overall great value for money
Don T
Good value for money if you want self catering. Has a reasonable pool for adults and kids. Pool bar is fine and does a reasonable breakfast. Fresh towels anytime on request, room cleaned every 3 days approx. Reasonable small shop for food and drink and cooked pizzas. About 10 mins walk to music Square with plenty of bars and restuarants. Room has a microwave, 2 ring electric hob, toaster, coffee maker which has a pot for making tea, electric kettle, pots, pans, crockery and cutlery.
Not far to walk to harbour or Hyperdine supermarket.
gill Worrall
Basic self catering hotel. We had a lovely sea view room 308, with the late afternoon sun and sunsets were lovely. The only draw back was, we didn't get our towels changed for 5 days. Happy to make our own bed, but every 2 days would have been better for fresh towels. We would book here again.
My Booking
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