Pippa Paige
Stayed here 18 -26 June for my partners and my birthdays. Absolutely fantastic gem of a place. Everything was perfect from start to finish. We had a sea view room and it was stunning, the bed was massive and everywhere was clean. Danny at the Pool Bar went out of his way and really made our holiday ( we wish we had spent more time there but we did alot of exploring as such a great location) Mojitos at pool bar lovely. We will be 100% returning and hopefully soon.
Don T
Good value for money if you want self catering. Has a reasonable pool for adults and kids. Pool bar is fine and does a reasonable breakfast. Fresh towels anytime on request, room cleaned every 3 days approx. Reasonable small shop for food and drink and cooked pizzas. About 10 mins walk to music Square with plenty of bars and restuarants. Room has a microwave, 2 ring electric hob, toaster, coffee maker which has a pot for making tea, electric kettle, pots, pans, crockery and cutlery.
Not far to walk to harbour or Hyperdine supermarket.
Julie Ellis
A very pleasant 10 day stay here, we had a sea view apartment, although slightly dated it was clean, the kitchen was adequate to make small meals, sandwiches etc. Comfortable separate bedroom, with wardrobes and a safe you can pay for but we didn't use it, bathroom with walk in shower and complimentary shampoo & body wash.Visited the pool bar a couple of times reasonably priced, relaxing if you don't fancy the short walk into the town. The on site shop was handy too, we especially loved the fresh baked pastries & bread in the mornings, they also do pizzas to order but didn't get to try them. The on site pub had entertainment and karaoke and even showed football. The pool area was under going some work but there was always one of the 2 pools open. Our room was serviced once while we were there which was fine for us. Towels etc can be requested at reception, reception staff we lovely too. All in all a great stay and we have said we will definitely return. It suited us very well, a very chilled relaxing atmosphere.
Kay Milner
You get what you pay for.
All staff are pleasant and helpful.
The pool bar is brilliant with the best staff.
The actual pool is spacious and clean.
Plenty of sun loungers at all times.
Rooms are very basic, they need a really good deep clean but we knew that when booking
Richard Passey
We paid a premium to stay in a room with a Seaview which was a great view.
We arrived in the late afternoon and we were greeted by a receptionist who was pleasant but everything was very rushed and not a huge amount of information was provided and we didn't understand half of what was said.
We arrived in our room which appeared pleasant and roomy.
We noticed that there were some roadworks outside but being a Sunday didn't really think to much about it so went into town for a meal and retired early after a long day.
At 7.30, the roadworks started with considerable noise and dust being made and by the evening the patio was covered in black dust and the windows to the balcony were covered in dust when we returned from our day out which I cleaned, plus the floor as it was being brought into the room.
This continued for the remainder of the week, Monday until Friday.
By Wednesday evening the wind started to get quite strong which made the dust worse and by the end of the evening the windows started to rattle and the cold air was entering the room from all of the windows making our night cold and very uncomfortable.
On checking the windows 2 had been screwed in, the patio door fame base was jagged at the base and the frame was warped.
We had to stay in on Thursday due to rain and by Friday morning it was unbearable.
I went to reception to ask if Jet2 had been advised of the road works which they confirmed had been done.
I asked if maintenance could come to fix the windows and a visit was made by a gentleman where we were advised that it was "Normal" and nothing could be done.
I returned to reception to advise them of what was said and the receptionist confirmed it was "Normal" and nothing could be done. I asked for the manager and was advised no one was available until the morning but someone would come to see me in the morning between 8 and 9.
Nobody arrived and as we were due to meet family in town and had to leave.
On our return the management had gone home.
We were unable to use the patio for the whole week and were very disappointed after spending additional money.
We had the room cleaned once in a week but did most of it ourselves due to the dust. Towels and bedding changed once also.
Plus sides were a lovely shop with really nice croissants and bread, freshly baked and well stocked. The pool was very clean, staff were pleasant and friendly with the reception staff limited into what could be done to support us and maintained a pleasant manner.
The hotel was in a lovely spot with great views.
Room 370 was a room to avoid if you are planning to stay.
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