Johanna
Although the hotel has a fantastic location, a beautiful bay, and very clean, modern rooms, we were overall disappointed with our stay. Since this is advertised as a five-star hotel, we expected a much higher standard, especially regarding service and hospitality.
Some staff members were very friendly, but there were frequent communication issues. In an international hotel, I expect at least basic communication in English to be possible, especially at reception and in guest service situations.
The breakfast buffet was also disappointing. The selection was smaller than expected, which would not necessarily have been a problem, but the cold cuts, fish, and cheese section often seemed insufficiently cooled. Especially the salmon and meat appeared to be stored at unsafe temperatures, which is concerning in such a hot climate and can become a real health risk.
Another major issue was the complete lack of vegetarian options. One person in our group was vegetarian, and there was barely anything suitable available, even during dinner service. We always had to ask for alternatives ourselves, and instead of showing initiative or trying to make the stay more comfortable for the guest, the response often felt dismissive. At one point, the only “alternative” offered was plain pasta without anything else. Even if vegetarian or vegan cuisine may not yet be common everywhere, I expect a five-star hotel to make an effort to accommodate dietary needs and provide thoughtful alternatives for guests.
We also noticed that other guests complained about various issues during our stay, so we clearly were not the only ones with concerns. The hotel itself is very large, but occupancy seemed surprisingly low, which at least made the atmosphere quiet and relaxing.
Overall, the hotel has great potential because of its location and cleanliness, but unfortunately the service and food experience did not meet five-star expectations.
Oscar Brown
dropped in for a spa and I have no idea how this is a 4-star establishment. Spa area worn down, sauna not hot enough, cold plunge isn't remotely cold, jacuzzi is luke warm. Staff was super friendly but this is 3 star max (maybe in the 90s).
balfred bornales
We spent four nights at Hotel Coronado Thalasso and Spa and we had truly enjoyable experience. The staff were consistently warm and welcoming, it’s hard to understand where any negative reviews come from, because everyone we encountered was genuinely friendly and helpful.
Breakfast was simple and consistent, while dinner offered a delightful variety each evening with themed menus that kept things interesting. The seawater pools were a highlight. Peaceful, uncrowded, and perfect for relaxing.
Our room faced the sea, and although it wasn’t large, it was clean, comfortable, and the view was absolutely stunning. Fresh towels were available daily from reception, which was a nice touch.
While the hotel doesn’t provide its own sunbeds and the beach out front can get quite busy, the overall atmosphere remained calm and pleasant. The shuttle service to Peguera was punctual every time, making local travel easy and stress-free.
Check-in and check-out were smooth and efficient. All in all, we had a lovely stay and would happily return.
Kajal Karishma
I bought a day pass for the spa. It was amazing. It was very clean there too! Thank you Tony for the great service! You were very nice and friendly!
Rachel Shearer
My stay for 5 nights here was okay. There are many things that were disappointing during my stay. I would choose somewhere else to stay next time if visiting Mallorca.
Pros:
- beach bag and beach towel provided
- Balcony and view was pretty nice from sea view room
- Decent selection of food at breakfast
- Staff was nice
Cons:
- Felt like we got nickeled and dimed for everything
- no free parking
- called the front desk to get spoons delivered to room and was told it was a 10€ fee
- Have to pay to enter sauna and hot tub at spa, for 30€ a person
- they want you to pay extra for room selection after booking
- Rooftop pool was closed both afternoons we tried to go
- I asked receptionist for restaurant recommendations and he only would suggest the hotel restaurant
- Dirty plates each day at breakfast buffet
- Dirty robes provided
- Room was a bit small
- Sheets could have been changed since we stayed for 5 nights
- Bathroom was basically transparent glass in our room, so it wouldn’t be ideal if you mind seeing anyone you’re staying with showering or using the toilet
- we were told dinner buffet was 30€ a person if we wanted to add it on. When we ate at the restaurant it was 45€ a person
