Marce Marceline
As someone who was very concerned after reading all the negative reviews about this hotel, I can honestly say that, out of all the hotels I've stayed at in Tunisia over the past 11 years, this has become my new favorite.
The staff were incredibly welcoming, and although there have been claims that they treat foreign guests better than others, such as Algerians, I can confidently say that this was not my experience at all. Everyone was treated with kindness and respect.
The food was good. While there wasn't a huge variety, the quality was consistently good. The service was also very good, and the rooms were clean overall.
The animation team was amazing, and the evening shows were excellent. I especially loved the African show, although I unfortunately didn't catch the group's name.
Another pleasant surprise was that Wi-Fi was available throughout the entire hotel, even on the beach, which was a big plus.
The only downside is that some parts of the hotel feel a bit old fashioned. I think replacing the carpets with modern flooring would make a big difference. Also, although the cleaning staff did their best, the bed sheets and pillowcases occasionally had some stains.
Overall, I had a wonderful stay and would definitely recommend this hotel. I would happily come back again.
Oddbjørn Larsen
We had a wonderful stay at El Mouradi Palace. The hotel is located in a beautiful area, and everyone was very welcoming and friendly.
The entertainment team in the red T-shirts did a fantastic job making sure that we never got bored. Every day, they organized competitions in archery, darts, and table tennis, creating a fun and enjoyable atmosphere for everyone.
The food was very good, with plenty of choices throughout our stay. The temperature was a bit too much for some of us coming from colder countries, but of course, that is something nobody can control.
We leave with many great memories and would definitely recommend this hotel to anyone looking for an active and pleasant holiday.
Rafi Ahmed
Stayed for 8 nights and had a very mixed experience\.
**Rooms:** We were sceptical after seeing some of the photos and reading reviews online, but we were pleasantly surprised\. We stayed on the 1st floor and the room was modern, comfortable and a good standard\.
**Food:** Unfortunately, only average\. The selection didn’t feel particularly suited to British guests and the queues were ridiculous at busy times\. Plates and cutlery were also not always clean, so definitely check them before using\.
**Grounds & beach:** The grounds are really nice and the beach is excellent\. However, the beach bar service was disappointing at times, with the barman appearing much more interested in guests who tipped\.
**Staff:** Very mixed\. Some bar staff were miserable and a few seemed more interested in getting female guests’ Instagram accounts than serving drinks\. However, **Yousef at the bar was fantastic** and deserves a special mention\. One waiter was also excellent, although most of the waiting staff seemed rushed off their feet due to how busy the hotel was\.
**Entertainment:** By far the worst part of the stay\. Several of the male entertainers behaved in a way we found extremely inappropriate and unprofessional\. Throughout the week, they repeatedly focused their attention on single female guests\. Once one group of girls left, they would seemingly move straight on to another group, and when girls checked out, the same behaviour would continue with new guests the following night\.
It became so repetitive and obvious that it felt less like a professional entertainment team and more like **“Tunisian Love Island\.”** We also personally witnessed members of the entertainment team making out with guests in the club on several occasions\. Seeing hotel employees behaving like this in front of guests was extremely disappointing and, in our opinion, completely inappropriate\.
**Late checkout:** On the night before flying home, reception agreed to a late checkout for an additional charge, and I also spoke directly with the manager who confirmed the arrangement\. However, on the morning of checkout, we were suddenly told it wasn’t possible because the hotel was full\. If this was genuinely the case, it should have been explained the night before rather than changing the decision on the morning\.
Overall, the hotel has some strong positives, particularly the modern rooms, grounds and beach\. However, the food, queues, inconsistent service, entertainment and poor handling of our late checkout stopped us from giving it a higher rating\.
**5/10 **
Fred Tallarico
It’s a nice hotel, there’s an all-inclusive side and a regular side. You have to figure that out on your own. They weren’t fond of using credit cards. They wanted you to use cash for everything. The food was plentiful but I couldn’t find anything that I really liked and I’m not that picky.
The room was nicely redone, but it was in need of a mini refrigerator and a chair
Koyes Ali
We just got back from a week at El Mouradi Palace in Port El Kantaoui with our two young daughters, and it was exactly the reset we needed. The resort itself was fantastic - clean, well-kept grounds, a great pool setup for the kids, and food that kept even fussy little ones happy.
But what really made the trip was the staff, and in particular a young team member named Yusuf. He went above and beyond for our family every single day - always quick with a smile, genuinely patient with our girls, and constantly checking in to make sure we had everything we needed. It’s rare to come across someone so young who already has that instinct for proper hospitality - attentive without being intrusive, and clearly proud of the job he does. He made our daughters feel like the most important guests in the resort, which as a parent means everything.
Management should be proud to have someone like Yusuf representing the hotel - he’s a real asset and deserves recognition. We’ll be back, and we’ll be hoping to see him again when we do.
Highly recommend El Mouradi Palace for families - and if Yusuf is on shift, you’re in good hands.
-Koyes Ali
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