carl stanton
Good quality beds. Bath would be good if it hadn't been fitted the wrong way round! Either had to sit on the plug or bang your head on the taps sticking out the wall if you sat in the correct way! Wonder if all the rooms are the same? Drain in the shower absolutely stunk of sewerage ( typical of most of Spanish and French plumbing to be fair, but this was quite bad at times) Breakfast was a good standard with a great deal of choice. Indoor pool 'supposed ' to be heated. Fitness room a bit pathetic with very limited facilities, broken machine's etc. Public areas, corridors etc need updating, peeling wallpaper etc. Main issue is the design of the tiled flooring in the rooms. They are absolutely filthy! Large sunken grouting gaps between the tiles are full of black dirt that has been building up over years! Definitely NOT a place to walk about bare foot. 3 star standard hotel at the moment.
Nev Taylor
Just returned from a 4 day break at Ona Mar Menor - our first time staying at the main hotel after 12 years of using the Residences.
I agree with some of the other reviewers that the 5 star rating is not really accurate but I have to say that whilst we were staying (17th-20th September) there was no construction or any sort of inconvenience.
Sure the place looks old and is in need of a thorough renovation (which I believe is already underway) but the twin room we had was perfectly acceptable. It had functional air conditioning and the beds were firm mattressed with good pillows.
Our room was on the 4th floor with a balcony and it was a cracking view across the pool area to the golf course.
The Pool itself was pretty deserted and is the hotel's best feature we thought. Clean, not overly chlorinated and with decent depth, it was lovely to swim and lounge around.
Food wise in the hotel we only had breakfasts which were in the normal terrace room not the basement conference room. It was basic food - no argument there - but it was fresh prepared and had sufficient variety.
The Clover bar is a stereotypical fake Irish bar (there is one at the centre of every golf resort in Murcia!) but it was lively enough with plenty of screens showing sport and plentiful seating outside.
We ate there the first evening and it was simple food but cooked fresh and not stupidly expensive.
Check in and out was speedy and efficient, no complaints there and housekeeping didn't miss anything that we noticed.
In summation I would say this is a three star establishment that is perfectly OK for golfers to base themselves in whilst exploring the golf courses in the area (of which there are lots).
We came away both agreeing that we would stay in the Hotel again next year.
Google User
Laughably bad. Aside from the nice building, this place is at best a two star and has all the markings of a property bought by investors intent on extracting every euro they can. Five star resorts do NOT: start their renovation and construction works in June, continue to charge full price and fail to disclose said works, block the entrance to the hotel with construction trucks, and close two of the restaurants on site, all with no notice and full price. They stuck us in one of the worst rooms in the complex. Look online, you’ll see zero photos of small rooms with no outdoor space, and yet they found one for us, on the first floor, just above a noisy bar. No possibility to change the room of course. Just shut up and pay. The pillows are flat, room amenities are non-existent, our window had a big crack in it, and the soft close on the door was broken. In all, it’s just pretty terrible.
Update: we were assured there wouldn’t be any renovation work on Saturday or Sunday. Sitting by the pool at 12:30 on Saturday listening to the construction. It’s happening one floor below our room. The room we were also assured was the farthest away from any construction noise . The crappy room with no terrace. You just can’t make this stuff up🙄
Suneil
Checked-out early (but within the 24hr free cancellation policy), and was due to be refunded accordingly. Have called the hotel several times since, and still no refund. Have no other option, but to go to the credit police. Please do not stay in this hotel!!
David Matthews
Paid for the breakfast buffet at 19 euros per person! Nothing very exciting and seemed a lot of money for a scaled back breakfast served in a smelly conference room. We encountered a problem with the room manager after paying. On taking our breakfast out on to the terrace as we had dogs. He made it very clear he was not happy and spoiled our experience.
Maybe we will return when the proper restaurant opens.
My Booking
