P. Frey
They reduced the service and closed most restaurants. The pools are only open until 7 PM. It's also not a family Hotel, it has signs everywhere to be quite, to not use certain things and not to take the bathrobe out of the room...
Even as half the hotel was empty, they gave us a dark room without a view.
We ordered Asian food, as it seems to be an Asian resort. It had absolutely no taste and there was no asian cook involved at all.
The prices are very high and if you want to use the SPA (even as a hotel guest) they charge you again.
They show on the website a very nice high-end resort and when you are there it is middle class with to high prices.
I would not recommend going there, there are much better options in Spain where you get more.
Alexandra Elena
Disappointing Experience for a 5-Star Hotel!
We spent two nights at this hotel and, unfortunately, the experience fell far below the expectations we had for a 5-star property.
We booked a double room with a private courtyard and soundproofing; however, the room we were given was completely different from the photos and description shown at the time of booking. Both the room itself and the view we were given were extremely disappointing.
Within just a few minutes of arriving, we contacted reception and requested a room change. We were told that our request would be looked into and that we would be contacted later. Unfortunately, we never received any response or update throughout our entire stay, which we consider unacceptable for a hotel claiming to offer 5-star service.
In addition, the cleanliness was below the standard we expected, and the large number of mosquitoes and flies made our stay even more unpleasant. There was also an extra bed in our room, which we did not understand the purpose of, as the booking was for a couple. We also found cigarette ash, despite the fact that neither of us smokes.
The only aspects we truly appreciated were the hotel’s exterior areas and the swimming pools, which are beautiful and well maintained. Unfortunately, these were not enough to make up for the poor quality of the room and the lack of attention given to our request.
Considering both the high price and the standards expected from a 5-star hotel, we left extremely disappointed. We cannot recommend this hotel and we certainly will not be returning!
Jo the Compass Queen
Asia Gardens is one of those rare hotels that genuinely feels like an escape. The tropical gardens, waterfalls and collection of beautifully designed pools create the impression that you’ve travelled much further than the Costa Blanca. Each pool has its own atmosphere, whether you’re after peaceful relaxation, a leisurely swim or simply a different spot to spend the afternoon with a book.
A particular highlight was the 9am Qi Gong and meditation class. The instructor was excellent, making the session accessible and enjoyable regardless of experience. For an hour, the usual mental clutter disappeared and I left feeling calmer, more focused and ready for the day ahead.
The hotel also deserves credit for its vegetarian options. Too often, vegetarian menus feel like an afterthought, but there was a genuinely varied choice across the restaurants, with plenty of fresh and interesting dishes.
Our room was equally impressive. The super king bed was gloriously comfortable and made it dangerously easy to justify an afternoon nap between pool visits.
If there is one area where the guest experience could be improved, it would be the reliance on wristbands. Having to present or scan them repeatedly throughout the stay felt slightly at odds with the otherwise seamless luxury experience. A more discreet digital solution, such as room-key recognition or app-based identification, would feel more in keeping with the hotel’s premium positioning.
That said, this is a minor observation in what was otherwise a wonderful stay. Between the wellness programme, exceptional surroundings, comfortable rooms, excellent food and abundance of pools, Asia Gardens remains one of the most relaxing hotels I’ve visited.
A place that reminds you that slowing down is sometimes the most productive thing you can do.
Ben Allen
Great place but wasted potential.
We went for 3 nights with out little boy who's 2.5 for a 'recharge' break. Now the hotel grounds and lobby are stunning, check in felt 5* and the pools genuinely are amazing. Absolutely no complaints. Where I feel it really lacks is captialising on the basics. A morning coffee for me is essential, staying round europe and the world at other 5* spa resorts (not all inc) I'd expect to be able to purchase a morning coffee of a high quality - at Asia Gardens you are stuck with a quite poor breakfast buffet, machine coffee which is in paper cups to take out the busy dining hall. Given the pristine seating areas (like outside the Koh Samui restaurant) it's criminal not to be able to unwind. Beyond the front desk, service was 'ok'. Poolside in the heated pool we ate and drank all day, each time I would have to go to the bar to request drinks and food, did not feel premium.
Huge potential here and I'd love to go back IF the basics were fixed. Otherwise, hotels like Nous in Santorini are a better option.
Jackie Kennaugh
My husband and I stayed at Asia Gardens Hotel & Thai Spa in Alicante from 1st–4th March and had a lovely stay.
The front desk staff were very welcoming and helpful throughout our visit. The breakfast restaurant team were friendly and attentive each morning and, on our last day, kindly opened an hour early to serve us a hot breakfast as we had to leave for a flight — an extremely thoughtful gesture. The staff in both the Koh Samui and Polop restaurants also provided excellent service and made our meals very enjoyable.
I would also like to mention how helpful the staff were when I thought I had lost my handbag. They went out of their way to assist me, which I really appreciated.
Thank you to the entire team for making our stay so enjoyable. We left with wonderful memories and will definitely be returning. My husband and I would not hesitate to recommend Asia Gardens Hotel & Thai Spa to anyone visiting Alicante.
With our best wishes.
