Rachel McDonald
Great big pool. Private beach close by.
lovely food, always something available.
Staff speak minimal English but polite and efficient.
Rooms cleaned often.
Not much to do locally.
Nice and quiet mid may. Not sure how it would be peak season but we had no trouble finding loungers or with waiting for drinks mid may.
A great value hotel.
Spa did a good value treatment package with the best deep tissue massage I’ve ever had.
Ran out of beer often and the white wine was really awful .
Re excursions - Avoid the lion safari if you care about animal welfare and don’t like water fights that go on for 2 hours and you are freezing and soaked . Kids crying ,wanting it to stop. It was awful.
The clothing shop guy was a bit pushy but apart from these little snags it was lovely.
Amy Taylor
Such a great hotel with lovely staff. The food was gorgeous and lots of different variety everyday. Entertainment was fantastic and they had mini disco too. Such a great place for families with slides at the pool and a private beach. There’s food and drinks pretty much all day which is ideal for hungry kids. I would definitely come here again!
Maressa Dantas Luiz Santos
⭐️ Extremely disappointing – nowhere near 4-star standard
Our 7-day stay was extremely disappointing, especially considering the high price. Problems happened day after day, turning what should have been a relaxing family holiday into stress, frustration and sadness.
CLEANLINESS & MAINTENANCE: The bedroom floor was greasy on arrival. In 7 days, our room was cleaned and towels changed only twice, and I had to request cleaning once. On our last day, I asked for cleaning, but visibly dirty towels and bed linen were not changed. The bathroom had black mould between the tiles and a disgusting protruding part inside the toilet, whose purpose I don't know. For much of the day, there was a strong sewage smell around the pool and restaurant.
On our last day, at 36°C, our 3-year-old, who had diarrhoea, wanted to sleep. The air conditioning wasn't working. Reception said maintenance would come in about 20 minutes. After 30+ minutes, we waited in the air-conditioned reception because the room was unbearably hot; we were sweating and our son even more. After a long wait, we returned to get our things and found the AC control had been replaced and it was working. Nobody informed us while we waited.
FOOD & HYGIENE: There was variety, but very little we enjoyed. For 7 days we mainly ate freshly baked bread, grilled chicken and fish. No fresh fruit at breakfast and limited options. Desserts were colourful but tasteless; chocolate-looking cakes had no chocolate flavour. Ice cream tasted like pure fat. Food felt like mass-produced canteen food, without flavour or care. Once, lettuce had visible dirt and small insects.
During the stay, my husband, our 2 children and I all had diarrhoea and headaches, unusual for us. I cannot say what caused it, but with children in the heat, dehydration became a real concern.
SUNSCREEN: Travelling by plane meant I couldn't bring enough sunscreen for 4 people for 7 days. We bought it at the hotel shop; it was extremely watery and after one day left marks on my children's and husband's faces. My husband had to buy a recognised brand outside. Another waste of money.
NOISE, WI-FI & FACILITIES: Soundproofing is terrible. We heard our neighbours vomiting and every unpleasant bathroom noise as if they were next door. The TV didn't work. We were charged for 7 days of Wi-Fi, although we believe internet should be included in a 4-star resort. Even after paying, it didn't work properly, so we had to pay our mobile provider for data too — paying twice for something that should have been provided and worked.
There weren't enough sun loungers or umbrellas; if you wake up late, you may have nowhere to sit all day. Many staff seemed to work constantly, day and night, and appeared exhausted. Some were unfriendly or seemed to ignore us; perhaps they didn't understand English.
Even departure was disappointing. We left at 2am for our transfer and long flight and asked reception where we could get coffee. We were told everything inside was closed. At an all-inclusive resort, we expected at least some basic food/drink service for guests leaving at that time.
All these issues left us increasingly sad and disappointed. We came to relax, enjoy the sun and create happy memories with our children. Instead, we worried about health, diarrhoea, dehydration, hygiene, food and basic comfort. We left tired and feeling the holiday wasn't worth what we paid.
I expected to gain a few kilos at an expensive 4-star all-inclusive; instead I'm leaving thinner — not a bad thing, but not what I expected! For the same money, we could have stayed at a highly rated 5-star resort with better facilities, an amusement park and more attractions, even for 2 fewer days.
POSITIVES: The receptionist who welcomed us was attentive, spoke English and helped when needed. The pools were clean and pleasant, the slides were great for the children, and the entertainment lady who did drawings/activities with the children was lovely and genuinely welcoming.
Sadly, these positives were not enough. We would not return and we cannot recommend this hotel!
Danute Andrew
Second time at Asrin Beach Hotel and booked in October already.
Friendly and helpful staff.
Receptionist returned my lost bank card. Many thanks to person for the return.
Cleaning lady on the 4th floor done brilliant job x
Chef very kind person. He opens restaurant early just to let us to have breakfast be4 we left for home . And he came to wish us good journey home x Food was amazing.
Hotel should be proud of massage parlour. Hamam and sport massage to die for. They've help me with sunburnt and saved me from suffering.
Reception staff always helpful.
I do speak few languages so I have no problem with any of staff.
Darth DeusBY
We are in hotel now we like so much we will come again this year eat service room allways clean beach is super and thanks for animation team and mini klub our kids like so much 🥳🥳🥳
