Sunrise Hotel

Ian Frazer

Lovely hotel room could have been better,but location and setting perfect.Staff we lovely and very helpful Anna in particular.We were delayed stayed 2 extra nights.Manger was very help about extra nights stay,also recommended good restaurants.Overall really nice stay.

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The hotel was a big disappointment. First of all, it looked nothing like the pictures we saw online. At the reception, the staff member tried to act polite but was actually rude – she often avoided answering questions, pretending not to hear or simply ignoring us. Check-in was also a problem: although it says from 13:00, we were only allowed to check in much later. The breakfast was extremely poor, with only very basic items, including cheap crackers and breadsticks you could easily buy at a supermarket. The only positive point was that the ladies at breakfast were polite and kind. Overall, I strongly recommend not staying at this hotel. Edit in response to the response of the hotel: “you can see how the management will twist the truth to get their way. I normally would not spend my time writing a second review from another account. However, since your response to my first review contained false statements, I felt it was necessary to clarify what actually happened. You claimed that I arrived at your hotel at 8:00 in the morning and kept coming every hour to ask if the room was ready. This is simply not true. My ferry from Killini to Zakynthos departed at 07:45 and takes 1 hour and 20 minutes. After arriving in town, I had a coffee, so I reached the hotel between 10:00–11:00, not at 08:00 as you stated. When I arrived, I asked politely if an earlier check-in was possible, knowing that check-out is at 10:00. I also clearly said that if the room was not ready before 13:00, I preferred to go back to Zakynthos town since I had a car. Your staff told me that “something could be arranged” and suggested I wait at the pool while the room was being prepared. Because of that, I waited by the pool until noon, when I came back to ask again. I had even given my phone number so you could call me when the room was ready. In the end, I was told the room would only be available at 13:00, and in reality I entered the room at 13:15. The issue was not the fifteen-minute delay after the official check-in time, but rather the poor communication and the fact that I was told something different from what actually happened. In addition, the receptionist’s attitude was clearly passive-aggressive. Later, when we returned at 3:00 in the morning, our car was completely blocked in by the hotel’s car, and we could not get out. This could have been avoided if we had simply been informed in advance that we could use the lower parking area. Unfortunately, the lack of clear communication, the unprofessional behavior of the staff, and the disappointing quality of the room and breakfast will prevent me from returning to your hotel — even though I was initially considering coming back. Second edit in respond to the hotel respond: “funny thing is after I pointed out that the management lied about our arrival time which they claimed we arrived at 8am and rushing them every hours, they just removed this from their original respond. Typical kind of people who like to twist the trust and lay behind lies. Also the management doesn’t seems to understand our frustration. We were not accusing the hotel for giving us the room past 1pm. But it’s the communication. We mentioned that we were perfectly fine to go into the city if the room is ready later but they said it will be done earlier and we could wait by the pool. This just really show how aggressive is the management. And seriously, if you want to respond, keep your original message like i did and not removing the lies.

Klq KeLnT

I wanted to give 4 stars, but for the nice staff I will give 5. Cons The rooms are decent overall, but the beds are definitely a downside – they’re not single beds, they squeak, and move around way too much, which can get annoying when you’re trying to rest. Other than that, the room is fine, nothing out of the ordinary. Another drawback is the Wi-Fi connection: it’s quite weak and only really works properly near the pool or the restaurant. In the rooms, the signal is very poor, almost unusable, which makes it impossible to work or do anything that requires stable internet. It would really help if coverage was improved across the entire hotel area. Pros Breakfast was included, and I have to say it was plentiful and offered a wide variety of options for everyone. The lady in charge of breakfast was absolutely wonderful – kind, sociable, and very attentive, she really made mornings feel special. The lady at the bar was just as friendly and cheerful, which created a warm and welcoming vibe. Overall, the entire staff deserves the highest praise – always smiling, helpful, and communicative, they truly make sure you don’t have to worry about a thing during your vacation. For the staff, I’d give 5 stars without hesitation.

cosmin1393

Very nice place to stay. Friendly and welcoming employee. Nice and clean, cool pool, great breakfast menu ! We have a great time here ! Thank you!

Lainy Thomas

Large lovely room with balcony but needs more drawer space and surfaces to put creams lotions make up medicines etc etc.wen I complained bless them they came up with a chest for us.If you are not keen on a 10 minute or so walk to restaurants and bars this is not for you. Bus will take you beach free 3 different times per day with a free return Nothing was too much trouble from the pool boy thru room staff wait staff to owners. Absolutely lovely hotel and place. Will rebook if your due to go send our love to Anna from Lainy