Jennybeans84
Unforgettable stay!
The breakfast was great with plenty of choice. There was truly something for everyone.
Housekeeping stopped by up to three times a day, even for a lovely turn-down service in the evening. Our housekeeper was so sweet and kept leaving chocolates for us. A special thank you to Alba! ❤️
Getting around was easy; a taxi to Corralejo cost about €5. There were always plenty of sunbeds available by the pool, and the view from our sea-view room was absolutely stunning!
Thank you so much for taking such great care of us. Our holiday was truly unforgettable!
Alexander Eleftheriou
My wife and I have just got back from a 4 night stay here. Its exceeded our expectations. The service from all of the staff was first class. We hardly even stepped out of our taxi and were greeting by David who had 2 glasses of sparkling wine waiting for us on arrival. We were even checked in to our room hours earlier than we should have been which was a big bonus. We had a small issue with noise in our room due to some kind of fan that backed on to the wall. The second I brought the issue up with the staff we were quickly moved rooms. The staff here honestly cannot do enough for you. Regarding getting around, I wouldn't really class this as being "out of the way" like some of the reviews point out. Its literally less than 5 minutes in a taxt to the local town and shipping mall. I noticed 1 review claiming the hotel is tired and in need of updating, which i honestly couldn't disagree with any more. The hotel is spotless and in my opinion luxurious. The entertainment in the evening is excellent. We particularly likes the Spanish band as did all the other guests who were scalping along to the music. We would 100% stay in this hotel again and would recommend to anyone looking for a luxurious hotel stay.
Matt Stanford
My partner and I stayed here for five nights and thoroughly enjoyed our stay.
Upon arrival, we were pleasantly surprised with a complimentary room upgrade to a sea-view room, which was lovely. A kind gentleman helped with our luggage and guided us to our room, which was especially appreciated given how large the hotel is.
The room was exceptionally clean, spacious, and very comfortable, we really couldn’t fault it. We especially appreciated the thoughtful touches, such as fresh towels and bedsheets each morning, and the curtains being drawn with chocolates left on our pillows each evening.
We stayed on a bed and breakfast basis and were spoiled for choice every morning. The food was delicious, the service was excellent, and breakfast quickly became something we genuinely looked forward to each day.
We also dined at the hotel on two occasions. Once at the Japanese restaurant and once at the Mediterranean buffet. Both experiences were very enjoyable, with delicious food and exceptional service from the staff.
We were looking for a relaxing break, and that’s exactly what we got. The pool area was beautiful, and we never had any trouble finding sunbeds each day. We also visited the spa once and only wished we had made more use of it during our stay.
Overall, we had a fantastic experience. Every member of staff we encountered was welcoming, friendly, and helped make our stay feel special.
If we’re looking for another relaxing holiday in the future, we would certainly consider returning.
Thank you for a wonderful stay!
Daniel C
I returned from a 4 night stay in Secrets recently and would highly recommend staying there. From the start we were greeted with a glass of cava (perfect after a 4am wake up to get the flight!). Check in very friendly and smooth as was the check out. The hotel is in very good conditions and the room we stayed in (Ocean View suite) was excellent. A lot of space and all the necessary modcoms. Bathroom also very well equipped. It is slightly away from the main town but a pleasant 15/20 min walk or a quick taxi. The pool area is also good size and peaceful. I only ate in the hotel once, the food was ok. It seems there are also plenty of options for dinner there as well as a number of bars + entertainment. Also a very good gym and spa which we were able to use once we had checked out which was a nice way to wrap up the holiday before heading to the airport. A great choice for couples looking for a getaway in a very high quality hotel with great service. I would definitely come back. Thanks to the team for making it a great stay.
z z
The hotel is a beautiful five-star property, thoughtfully designed and built to a very high standard. Everything in the rooms serves a purpose and has clearly been planned with both comfort and functionality in mind. The marble floors, walls, and ceilings create a luxurious feel, while the marble bathrooms are spacious, well-equipped, and beautifully designed. There was even a shower chair beside the bath, showing attention to accessibility and guest comfort.
The gym, spa, and swimming pools are all excellent and very well maintained. The hotel also has its own beach with comfortable loungers featuring privacy shields, which was a lovely touch. However, the beach itself is extremely rocky, making it difficult to enter the sea or swim. During our 10-day stay, I didn’t see anyone swimming there. The hotel has built wooden decking leading further across the rocks with steps into the sea if you really want to swim, but we preferred visiting Playa Grande instead. It’s a beautiful beach, although often windy, and is only a 30-minute walk along a pleasant paved path or a 5-minute taxi ride costing around €6–8.
The service throughout the hotel—from reception to the housekeeping staff—was genuinely five-star. Everyone was polite, helpful, and professional. We’d also like to thank the lady on reception who recommended upgrading to a sea-view room. We absolutely loved the view, and it made our stay even more special.
Unfortunately, the restaurants were a major disappointment. We are a young couple and generally very easy-going guests who don’t require much, so it takes quite a lot for us to leave negative feedback. However, I would not recommend eating at any of the hotel’s restaurants. I have never experienced such poor service in relatively expensive restaurants. The staff were consistently rude, passive-aggressive, and inattentive. The food itself was below average, and at no point did anyone ask how our meal was. On one occasion, I returned an entire untouched plate because I was unhappy with it, yet nobody asked whether there had been a problem. We visited all three restaurants, and the food and service were consistently disappointing.
We also had multiple negative experiences with one of the breakfast staff members, whose name I believe was Dipish. Throughout our stay, he was never friendly, welcoming, or polite towards us, and every interaction left us feeling like we were an inconvenience. Breakfast is served until 11:00, and we usually arrived around 10:15–10:30. On one morning, at around 10:45, he attempted to take my breakfast plate away while I was still eating, with my hands still on the plate. He never asked whether I had finished eating before trying to remove it. On another occasion, we were looking for a table outside, but none of the available tables had been set. Instead of greeting us or speaking to us, he simply gestured with his hands for us to follow him. When he realised there wasn’t a table for two prepared, despite there being around ten empty unset tables, we asked whether we could sit at an already-set table for four. He pulled a face, refused, and insisted on setting a table for two instead, leaving us standing with our breakfast plates while we waited. These were not isolated incidents, and after several unpleasant interactions with him, we chose to eat inside every morning instead.
The atmosphere in the indoor dining area was much more welcoming. In particular, the middle-aged gentleman working there was consistently kind, friendly, and attentive, and he made our breakfasts much more enjoyable.
Overall, these experiences left a disappointing impression and made us feel unwelcome in the restaurants, which is a real shame because we genuinely loved everything else about the hotel. The facilities, rooms, cleanliness, and the majority of the staff were outstanding. With better restaurant management and improved customer service in the dining areas, this hotel would easily deserve top marks.
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