Michael Barton
The good:
An included Spa.
Repeatedly being able to visit the same a la cart restaurant.
The city center is at walking distance which is nice.
The hotel looks nice, but it's dated and slowly falling apart.
The food is incredible, and the service is really fast.
The bad:
Some cocktails are premade, and some have fake sugar; at least give us a choice, yuck!!!
You can't have the lunch snacks at the pool.
On occasion there will be loud ass banging deck chairs, that's really really annoying!
The pool drains / borders broke regularly causing falls and injuries. They are repaired quickly but the system is dangerous and quite frankly dated.
You can't bring any floating stuff in the pool or have drinks in the pool which the lifeguards enforce?! You don't need lifeguards at n adults only place.
The pool doesn't open til 09:00, that's very odd, childish and unnecessary.
The AC and ceiling fan aren't great; you can have it 'on' or 'off', there's no controlling it.
The breakfast coffee is horrific.
When you ask for an ice coffee, you'll be given something that resembles more of a coffee milkshake, and a tiny one at that. Oddly enough they haven't heard of a coffee with ice cubes.
Since when are 16 year olds adults? The most noise came from the teenagers at the pool, this is arguably an adults only place.
There's no cabanas at the pool. And at Sugar Reef, they are paid, even for the all inclusive guests.
The parasols don't block the UV rays.
Overall: Worthy of a return, but I've had better for this price.
Jennybeans84
Unforgettable stay!
The breakfast was great with plenty of choice. There was truly something for everyone.
Housekeeping stopped by up to three times a day, even for a lovely turn-down service in the evening. Our housekeeper was so sweet and kept leaving chocolates for us. A special thank you to Alba! ❤️
Getting around was easy; a taxi to Corralejo cost about €5. There were always plenty of sunbeds available by the pool, and the view from our sea-view room was absolutely stunning!
Thank you so much for taking such great care of us. Our holiday was truly unforgettable!
Alexander Eleftheriou
My wife and I have just got back from a 4 night stay here. Its exceeded our expectations. The service from all of the staff was first class. We hardly even stepped out of our taxi and were greeting by David who had 2 glasses of sparkling wine waiting for us on arrival. We were even checked in to our room hours earlier than we should have been which was a big bonus. We had a small issue with noise in our room due to some kind of fan that backed on to the wall. The second I brought the issue up with the staff we were quickly moved rooms. The staff here honestly cannot do enough for you. Regarding getting around, I wouldn't really class this as being "out of the way" like some of the reviews point out. Its literally less than 5 minutes in a taxt to the local town and shipping mall. I noticed 1 review claiming the hotel is tired and in need of updating, which i honestly couldn't disagree with any more. The hotel is spotless and in my opinion luxurious. The entertainment in the evening is excellent. We particularly likes the Spanish band as did all the other guests who were scalping along to the music. We would 100% stay in this hotel again and would recommend to anyone looking for a luxurious hotel stay.
Matt Stanford
My partner and I stayed here for five nights and thoroughly enjoyed our stay.
Upon arrival, we were pleasantly surprised with a complimentary room upgrade to a sea-view room, which was lovely. A kind gentleman helped with our luggage and guided us to our room, which was especially appreciated given how large the hotel is.
The room was exceptionally clean, spacious, and very comfortable, we really couldn’t fault it. We especially appreciated the thoughtful touches, such as fresh towels and bedsheets each morning, and the curtains being drawn with chocolates left on our pillows each evening.
We stayed on a bed and breakfast basis and were spoiled for choice every morning. The food was delicious, the service was excellent, and breakfast quickly became something we genuinely looked forward to each day.
We also dined at the hotel on two occasions. Once at the Japanese restaurant and once at the Mediterranean buffet. Both experiences were very enjoyable, with delicious food and exceptional service from the staff.
We were looking for a relaxing break, and that’s exactly what we got. The pool area was beautiful, and we never had any trouble finding sunbeds each day. We also visited the spa once and only wished we had made more use of it during our stay.
Overall, we had a fantastic experience. Every member of staff we encountered was welcoming, friendly, and helped make our stay feel special.
If we’re looking for another relaxing holiday in the future, we would certainly consider returning.
Thank you for a wonderful stay!
Daniel C
I returned from a 4 night stay in Secrets recently and would highly recommend staying there. From the start we were greeted with a glass of cava (perfect after a 4am wake up to get the flight!). Check in very friendly and smooth as was the check out. The hotel is in very good conditions and the room we stayed in (Ocean View suite) was excellent. A lot of space and all the necessary modcoms. Bathroom also very well equipped. It is slightly away from the main town but a pleasant 15/20 min walk or a quick taxi. The pool area is also good size and peaceful. I only ate in the hotel once, the food was ok. It seems there are also plenty of options for dinner there as well as a number of bars + entertainment. Also a very good gym and spa which we were able to use once we had checked out which was a nice way to wrap up the holiday before heading to the airport. A great choice for couples looking for a getaway in a very high quality hotel with great service. I would definitely come back. Thanks to the team for making it a great stay.
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