Chloe Gayle
I recently stayed here with my mother and my daughter, overall we had a good time, however there were a few things to point out.
1) All inclusive drinks you only get 2 cocktails which taste like juice can not taste any alcohol in them at all. The rest is spirits.
2) rooms weren’t great at all, our shower was barley working. However the cleaners did a good job with cleaning every day so I praise them for this.
3) do not bring Turkish Lira they don’t want it. Euros and English money.
4) overcrowded main pool, there isn’t enough sun beds for everyone to stay at the hotel, however there is a mini bus that takes you to the nicer pool/beach every hour. In door pool is freezing, and full of teenagers. And quite dirty.
Apart from these things, we overall had a lovely time, staff was really good too. Food was decent most nights.
Ilona Sh
We had a wonderful stay at this hotel and enjoyed every moment of our vacation. Everything exceeded our expectations!🏖🌞
There were plenty of fun activities and entertainment for children, which made our family holiday even more enjoyable.
A very special thank you to Fatih Yildirim and Cetin for making the best cocktails 🍸🍹and providing outstanding service. Their friendliness, professionalism, and positive attitude made our evenings truly memorable.
Thank you to the entire team for an amazing holiday. We will definitely come back and highly recommend this hotel to everyone!
Suzy
Great hotel..... spotlessly clean. Staff are really friendly and helpful. Cannot fault this hotel at all
Food was delicious every day, plenty of variety, and the restaurant was spotless too and well managed by staff.
My room was again spotless, nice size, bed very comfy, pillows very soft, cleaned everyday, with fresh towels and the cleaner was lovely too.
Like I said above I cannot fault this hotel. The staff do an amazing job and I will not hesitate to return to this hotel.
colin crozier
I do not normally Review but for this hotel I am making an exception.
Reasons for poor review is the same as has been repeated throughout reviews on TripAdvisor and Google.
LOCATION.
Nothing within walking distance and beach , which is rough/stoney and guite littered is a 10-15 minute walk. Alanya, beautiful beaches, restaurants and market, is about 10 kilometers. The hotel will charge 50 euro return for a taxi. Local bus is 65 lira, about a pound. single, but be prepared for a tight squeeze.
SHOPPING
. Do not use any of the shops, massage, hairdresser. They charge silly prices and you will get ripped off. Go to Konakli albeit it is a 10 minute walk along a busy road. Use Migross, local supermarket for snacks, cigs etc and Alanya or Konakli for souvenirs, tattoo or massage.
SERViCE
Not all inclusive.
Drinks. One choice of beer, red/white wine and local spirits. You will be charged for cocktails.
Do not expect ice cream . Two types of cheap ice lollie the whole 2 weeks. Expect to pay for Candy floss, name brand ice lollies and pop corn. Expect a poor breakfast beans are rock hard and eggs often under cooked. Expct lots of pasta, rice and chips and questionable quality meat even ox tongue on a number of occasions.
DO NOT BE FOOLED BY THE ASHTRAY IN EVERY ROOM. You can still be charged/fined for smoking in the room !!!!
ENTERTAINMENT.
Not for young families and certainly not if a child is on the spectrum.
Avoid bingo. 20 euro, RIP OFF Top prize 70 euro.
AVOID NIGHTCLUB EXCURSIONS WITH ANIMATION TEAM . They will insist on you staying herded at the one bar. You will.be ripped off my son paid 34 UK pounds for 3 shots and then realized, when he checked his banking. Another member of the hotel party realized that her bank had refused to honor a pament request for 200 pounds for a bottle of water.
FACILITIES
Grand Children loved the pools, however my grandson,3yo, contracted a nasty rash, impetigo on his lower lip. According to previous reviews there have other instances of such rashs and this is/was related to pool cleaning and hygiene. I witnessed none throughout 2 weeks.
MANAGEMENT and COMPLAINTS.
Spoke to a manager Naci and complained about the nightclub excursion. Soon after this my Son witnessed the massage guy Ibrahim, who used to be a jet 2 rep racially abuse a lone female guest of British Asian Heritage. He said
" AS SOON AS I SAW YOU I KNEW YOU WERE GOING TO BE TROUBLE, YOU INDIANS, PAKISTANIS AND BLACKS, ALWAYS CAUSE TROUBLE.
This aggression and abuse resulted because the guest merely asked for a refund of 60euros from the hairdress shop owner who was also aggressive and threatening to the guest. My son and the other guest complained to NAGI who advised not to call the police as it would only result in a charge for an interpreter.
I myself was approached by NACI on the day I left he wanted to buy euros from me as he explained that his landlord wanted payment in euros. He also asked me to complete a review with him which I refused. I was also asked by the animation team and I witnessed the animation team completing review on guests phones.
I HAVE REPORTED All MY CONCERNS TO JET2 AND AM AWARE THAT JET2 HAVE BEEN CONTACTED BY THE FEMALE GUEST WHO WAS RACIALLY ABUSED.
Heather Aveyard
This hotel is go obliging to disabled people. The disabled bathrooms are spacious for wheelchairs. The ramps are also manageable. The food is delicious and the staffs are very nice to help. Special thanks to Naci from guest relations team he went above and beyond to make our stay comfortable thank you Naci. We recommend this hotel and we definitely came back.
