Sarah Richardson
Maximized Profit over Proper Hospitality!
I'll start by saying the staff was there doing their jobs.
The people who make the decisions about profit over proper hospitality have taken it too far. These decisions made to maximize profit is evident in the staff/employees' energy when providing their best customer service; they seemed unsupported by management, burned out and dissatisfied.
I stayed at the Luxor Hotel and Casino mid-July. This hotel didn't have complimentary water bottles in the room and didn't have any water fountains/dispensers but they did have 8oz bottle of water for sale for $8. No mini fridge in the room when I arrived and was told I could rent one for $25 for the duration of my stay. They have 2 Starbucks and no coffee maker or tea bags in the room. I'm glad I brought conditioner for my hair because it was not complimentary at this hotel. Just shampoo, body wash, and lotion. Only 1 of the 3 or 4 pools on the property was open during the week and they opened all pools on Friday for the weekend. Pool umbrellas and chair cushion can be rented for $175 and covered cabanas for $250 so many of them were empty and unused. Basic amenities provided by other hotels at this price point seemingly slowly withdrawn until noticed. I will not be staying at the Luxor Hotel and Casino again.
Ma
The hotel is located right at one end of the Strip. We had a room in the Tower, and we got this upgrade for free—just ask or do the online check-in. The rooms are very spacious with a beautiful view, but you can hear everything happening in the hallway and from the neighboring rooms. The bathroom was also very large and modern, absolutely great.
Now, to the no-go and the real cheek: charging $150 for a shaded spot at the pool is simply not acceptable! And another negative point—in my opinion, it’s never okay, no matter which hotel or where, to charge guests extra for parking.
Apart from that, the location is good, and the casino is better than the one at Excalibur.
Landon Bellamy
I have my pros and cons about the Luxor, but one thing that’s for certain is that I enjoyed my stay. You can download the MGM Rewards app to speed up your check in. If you decide to take the traditional route, that works too. The staff is very friendly here!
The rooms aren’t the best. I’ve noticed some dust and unnoticeable stains around the room but I liked my view of the pyramid and the planes flying by. The cable TV has a great selection and the rooms are quiet & safe. Rooms don’t come with a fridge, so be prepared for that!
Just like other hotels on the strip, there’s a good amount of things to do here. The shows here are top notch! I really liked seeing Carrot Top and the Blue Man Group. The exhibitions however are expensive and not worth my time. There’s also a large pool here, but it didn’t interest me that much. The dining options aren’t that great, but you can walk over to Mandalay Bay or the Excalibur to find better places. Overall, I enjoyed my stay but I’ll go somewhere else on my next trip to Vegas.
Adriana Camargo
Staying at the Luxor was such a cool and unique experience! The pyramid design is iconic, and the inside is just as impressive with its massive open atrium and those fun inclined elevators, definitely something you don’t see every day.
Check-in was smooth, and the staff were friendly and professional. My room was spacious, clean, and very comfortable, with a nice view of the Strip. It was quiet and relaxing, even with the hotel’s busy vibe.
There are plenty of food and drink options inside, and the sports bar with giant screens is a great place to hang out. The pool area is also beautiful and perfect for taking a break from the Vegas heat.
The location isn’t the most central, but it’s still okay. It’s at the southern end of the Strip, close to Mandalay Bay and Excalibur, and there’s a free tram that helps a lot with getting around.
Overall, I really enjoyed my stay and would definitely stay at the Luxor again. Great value, unique atmosphere, and excellent service!
Sean Fuqua
This hotel was amazing and very pleasing visually. I enjoyed the architecture of the building inside and out. We love that room, the only downside to this was the service. We did not get room service for 2 days. We did not have any signs on our door preventing anyone to come in. Other than that, the gambling area downstairs had something for my wife and I to enjoy our time. The stores and restaurants that were available in Luxor were fun to go to. The pool area was very fun and we enjoyed the separation of different pools and the choices of beverages! We will definitely be wanting to stay here again.
My Booking
