Samantha Cooper
What an amazing hotel this. From the moment we arrived we were greeted by friendly reception staff and check in was quick and easy. The hotel is kept immaculately clean and always smells fresh & clean. Each and every member of staff are a credit to the H10 Chain. They go above and beyond and nothing is too much trouble. The rooms are clean, airy, spacious and extremely comfortable with towel change everyday "if" required. Each and every member of staff works so hard to keep their clients happy. The food choice in the restaurant at breakfast and evening was fantastic, with a whole range of different foods suitable for all kinds of diets. Drinks in the bar areas, indoor & outdoors are very reasonable with extremely pleasant staff. Location of this hotel was perfect for us too👌. There is a supermarket next door to the hotel, again very reasonable prices. We enjoyed our stay at the H10 Salou Princess that much, we have already booked up for 2 weeks September 2026. Sincerely, thanks to each and everyone of you for making our holiday so enjoyable 🫶😊 x
SY
Bus stops outside the hotel, didn't spot it easily as the name isn't very transparent in the dark.
Walking into the hotel was like walking into a nightclub, entertainment in the reception area which was so loud, volume 100, how do the poor staff think let alone work.
The staff were polite and check in was quick.
The room does have lovely beds with quality bedding and relieved that there's no sweaty quilt on the bed, air con works well but then gets very cold despite altering the temperature but blankets als provided. . Toiletries are nice and not tested on animals. You need to ask for towels if you want them. Provided with a fridge.
Issue in room resolved quickly.
4 star hotels provide coffee and tea making facilities, not sure why this hotel expects you to pay more. There's no mini bar. We booked directly and there wasn't any transparency about the fact that you have to pay for all your drinks at dinner even though we opted for half board.
Close to beach, shops and eateries.
The buffet food has a selection but food isn't labelled so no idea what's vegetarian. Tonight I asked whether something had alcohol in it to five different members of staff who didn't know.
H10, don't say things if you don't intend to change things.
Darren Turner
Hotels is in a great location. 10 minutes from the beach and town. It is spotlessly clean everywhere. Rooms are good. Ours had a bath as well as a shower, and a fridge. Picturesque pool area but lots of shade from the trees if you don't get the right place. There is an area at the top of the steps which is completely un covered. No-one is allowed around the pool until the doors are unlocked at 9am. We had no problem getting a sun lounger in October but this may be different in the Summer. Beach is only a short walk if all else fails. There is a nice old fashioned separate pub bar at the end of the hotel, also open to the public. Both the hotel and bar have entertainment. Reception staff and bar staff are excellent and all very friendly and polite. Not sure how many of Manuel worked at the hotel. He was everywhere everyday in whichever bar we went in. Works his socks off. The only thing that stopped me giving this a 5 rating and not making it, in my opinion, a 4 star hotel, is the food and restaurant staff. Yes there was plenty of choice but at whatever time you went in there the food can only be described as lukewarm at best. We queued up on our last morning, waiting for the restaurant to open at 7:45am and the food was already cold.
The restaurant staff and chefs were totally different to the rest of the hotel staff and generally found it hard to raise a smile. Salou is nice but I would probably try a different hotel if we went again just because of the cold food.
Leeann Underhill
I had a really nice experience at this hotel, lovely buffet, everyone who works there always looked at you with a smile. The rooms are nice and clean, bed was nice and holy moly the showers was so nice and powerful! They have shampoo, shower gel and conditioner. Toothbrushes, combs.. its was really lovely. We were members of the H10 hotels, got a free cocktail, was lush! And biscuits with water in our room :)! The hotel had a lovely pool and nice entertainment at night times, lovely atmosphere. Aswell the hotel is in the center of everything and 15min walk to Portadventura Park. We will definitely be coming back. :)
Harrison Dearlove
My stay at the H10 Salou Princess was extremely disappointing and frustrating from start to finish. The food was a major letdown—almost every day the menu repeated the same dishes, with fish featured constantly to the point of boredom. There was very little variety or effort to offer something different. Breakfast was equally uninspiring; it never changed throughout our entire stay. We only got hashbrowns once during two whole weeks, which is unacceptable for a supposedly good hotel. The quality and selection were very poor, making mealtime a chore rather than something to look forward to.
The cleaning service was downright dreadful. Our room was barely cleaned during the entire stay. They never swept or mopped the floors, and the only thing they did was make the beds. Sheets were never changed, and rubbish bags were left untouched. This lack of basic hygiene and care was shocking, especially for a hotel of this standard. It felt like they didn’t care at all about cleanliness or guest comfort.
What made the experience even worse was the treatment we received as a family. The hotel advertises itself as kid-friendly, but this was far from the truth. My 18-month-old baby and I were verbally abused by a lifeguard for simply having a children’s ball in the pool. The lifeguard was unnecessarily rude and aggressive, which not only upset me but also frightened my baby. This incident left my child scared and visibly distressed, completely ruining what should have been a fun and safe environment for kids.
I also had family members who stayed at the H10 Delphin, and they said their choice of food was outstanding, with a wide variety of sausages and dishes changing every night. Their experience was completely different and far superior. It’s such a shame because these hotels are all part of the same chain and are rated 4 stars, but the H10 Salou Princess definitely did not live up to that rating. Honestly, I would say it’s more like a low 3-star hotel at best, considering the poor food, lack of cleanliness, and poor customer service.
Overall, the combination of poor food, terrible cleaning standards, and unacceptable treatment by staff made this stay a nightmare. I would strongly advise anyone considering this hotel to look elsewhere. It was a deeply disappointing experience that I would not wish on any family.
My Booking
