Daniela Nováková
The hotel is outdated, with exposed wires everywhere in the hallways. The furniture in the rooms is worn out, and there is not a single hook in the bathroom to hang a towel. The shower tray was damaged, rusty, and repaired with a thick layer of silicone sealant, which was already partly peeling off. The toilet stopped working, and at the reception we were told that we had to wait because there was nobody available to fix it.
The door could not be properly closed, only locked; otherwise, it kept opening by itself.
The rooms are apartment-style, but there was very little kitchenware, and what was available was dirty. Cleaning was done every day, and towels were changed twice a week.
The hotel is largely occupied by the LGBT community, and it is definitely not a hotel for families with small children.
For such a large hotel, the pool is small and already in the shade after 3:00 PM. There is only one tiny playground for children by the pool.
Again, for such a large hotel, the food selection is very limited, although anyone who is hungry will find something to eat.
The ** rating is justified.
The hotel is 200 meters from the beach, where there is a beautiful long promenade along the coast.
Zoe Macaulay
Dont listen or take any heed of the negative reviews! This place is brilliant. You're not paying for 5* you're not getting 5*. What you are getting is a great base to go explore the area. You're getting clean rooms, serviced every day. They are mostly outdated, but are comfortable and have what you need. If all you're concerned about is a fancy room on your holiday, you're not doing your holiday properly! There are 3 elevators that all worked while we stayed. 1 is slow, the other 2 are quicker. The pool area is clean and plenty of sun beds. The pool itself is a welcome refresher after lying in the sun for a while!
The all inclusive food is adequate. You won't starve. It's a bit repetitive at lunches, but there is always 2/3 additional different choices as well as the usual hotdogs, pizza, burgers and chips. They serve local dishes alongside the "safe" options British folk seem to miss when they go abroad 🤣
The bar staff are good. Jose is brilliant! He's got some craic about him. A couple others are a bit more reserved shall we say! Julia at the front desk checked us in and she was lovely and helpful too. The hotel is a 2 minute walk to the beach, literally. It's maybe a 20 minute stroll along the promenade walkway to the bustling area of stalls and shops, with plenty of restaurants along the way. At night the surrounding area is quiet, the occasional song can be heard from hotels across the way. I would absolutely come back here in a heartbeat! Book this place expecting a clean, comfortable stay with nice staff and delicious (albeit repetitive) food.
ticiani silva
What a hotel, what a staff, what a location!
I went there for my birthday trip and it was such a great choice. This was the best hotel experience of my entire life.
Jose, Misael, Monica, and the rest of the staff (whose names I unfortunately can’t remember) were incredibly polite and welcoming.
My only suggestion would be to offer more vegetarian options. Apart from that, everything was perfect! ✨
Matthew P
A balanced review:
Good points. It's an affordable hotel close to beaches and shops. The pool area is nice but basic and the restaurant is clean and well run. Some of the staff are lovely. Marco on reception, Luis bar/restaurant, and some other bar/restaurant staff as well as cleaning staff. The room (deluxe) was nice with two bedrooms and two balconies. No lock on the bathroom door (I was sharing with friends) so it would have been nice. It was my friends birthday and one of the guys, I don't remember his name (tall slim with dark hair and a moustache and goatee) sorted a cake and dressed a table for breakfast. A really lovely gesture with a note wishing him a happy birthday. He is a nice guy and works in the restaurant and bar.
Negative points:
On our last day Julia behind reception (quite curt and abrupt) insisted on cutting our wristbands off first thing that morning, 9am, when we went down to see about extending our room booking as we had a late flight. Check out time is 12pm - not really sure why she needed to do that. At 10:50am I went to the bar to ask for a glass of water as I wasn't feeling well. They told me I would have to pay for it, I was served by a young guy really short with a moustache, I thought it was because of the wristband being cut off so I tried explaining that it was my last day and I was there until later. Apparently the bar isn't open until 11am (I didn't know). I was only 10 minutes early. He got his senior colleague to come over, bald guy in a white polo shirt, he wanted me to pay for it but eventually just gave me a glass of water. I realised then that the bar served from 11am but I wasn't asking for alcohol or anything fancy just water as I had a bad headache and wanted to take some tablets and it was nearly 11am. I remained polite to the but confused. As I walked away they were both looking at me walking away and talking about me. The food is very basic and as a vegetarian I struggled to eat more than chips and salad with the occasional pasta dish.
The water incident and the receptionist, Julia, have left a bad feeling. I stayed at the hotel the previous year in an older room where the shower flooded and I was locked in the bathroom as the door handle broke off with the door closed. It was ok and I understand that it is a basic hotel. I am not sure I would book again. I would rather increase my budget a little bit for the variety of food and better standards.
Cassie Michealson
Stayed here for 10 days, I am aware that spains a hotter country and insects are a given however, eating food and seeing cockroaches isnt appetizing,the staff were lovely for a few days but then we became aware of dirty looks staff would give us at food times, we even asked for a few Spanish sayings to be more friendly to the staff who didn’t speak English.
4 days into our trip my purse was stolen (police involved, case number and proof of my card being used after it was frozen) due to not being fluent in Spanish we asked the white haired lady at reception for help calling the taxi service to see if it was lost at that point in time, we had to return 4 times never once did we accuse the hotel staff, however after this we were treated like we were rude and disrespectful, the cleaners became very cold to us, even not properly tidying our rooms.
On the 28th the day before we came home my step dad(in his 50’s) fell over due to a wet spot on the dining room floor, without a caution sign, his ankle became inflamed and needed ice, we informed staff they’re floor was wet to make them aware, not even 30 minutes later when they’d returned to the hotel room the inroom phone went off where the receptionist informed us that they had to report it to management due to it being a injury, the manager then informed her to tell us that “one more complaint and we’d be forcibly removed from the hotel”.
The hotel in general isnt at all worthy of its stars, it’s cheap and it shows, Wi-Fi is only free in the lobby, it’s £27 for a week of Wi-Fi in your room, only 2 elevators are working and there isn’t any locks on the bathroom doors, not even any soap in the bathroom to wash your hands, the cleaning is 5 times a week (don’t get too excited, they sweep and mop, make beds but that’s it, if you have dirty dishes they just rinse it).
This is my first time abroad and I’d say mind the star rating, I’d gladly cough out another grand if it meant being treated like a human and not a pest, the pools cold, the food seems like school dinners and I’d get better service by kindergartners.
