Ste
Overall was an ok stay. Room was refurbished. Fantastic view from balcony, I did request if possible via email before we went. The beds very firm for me wasn't an issue I like firm. But rest of my family didn't sleep well. Don't think bedding got changed whilst we was there. Was usually out when maid came. Towels weren't the best quality. No toiletries only toilet roll. No air con. Had to pay for safe. Iron and ironing board £45 for the week. Reception were very helpful when needed. Some waiting staff came a cross moody. Some were very nice. Drinks were the standard you get with an all inclusive. Food not the best not a massive selection. Quite a lot of flies hanging around the food can put you off. Pool was good not too busy in the morning when you go down if you're an early person. Pool guy was polite always said hello. Some of the cleaners would moan if you walked on the wet floor but you had no option if that was the way you was going maybe that should start earlier? I found the hotel clean, the public toilets were always clean. So was most of the hotel. Hotel great location for beech, short walk to the "Irish corner" we started calling it as there were a few Irish named bars. Mulligan's is great place for food and drinks. Patrick's cash only bar but a good homely vibe. Overall when I come back to Gran Canaries I'd have no problem staying here again if it was the only place available but I'd like a bit more luxury next time.
st s
The hotel is very large; however, the dining area is not spacious enough to accommodate the number of guests. Most importantly, despite the hotel’s size, the variety and quantity of food are very limited—including fruits.
During busy periods, the lifts often do not stop due to overcrowding, leaving guests to use the stairs. We eventually gave up after waiting 15 minutes.
Rooms are cleaned and towels and bedsheets are changed five times per week, even if you request at reception that this not be done.
There is no entertainment provided for adults, and nothing available for children either, which makes the overall experience feel quite limited.
Basic amenities such as hand wash, body wash, and shampoo are not provided. Supplying these would cost very little—approximately €0.10 per guest per day—yet would significantly improve the guest experience. The same applies to Wi-Fi, which currently requires an additional fee. Including these as standard and adjusting the room price slightly would likely satisfy both the hotel and its guests, and could even justify a higher rating.
On a positive note, the staff are friendly.
Would I return? Only if I had no other choice.
Daniela Nováková
The hotel is outdated, with exposed wires everywhere in the hallways. The furniture in the rooms is worn out, and there is not a single hook in the bathroom to hang a towel. The shower tray was damaged, rusty, and repaired with a thick layer of silicone sealant, which was already partly peeling off. The toilet stopped working, and at the reception we were told that we had to wait because there was nobody available to fix it.
The door could not be properly closed, only locked; otherwise, it kept opening by itself.
The rooms are apartment-style, but there was very little kitchenware, and what was available was dirty. Cleaning was done every day, and towels were changed twice a week.
The hotel is largely occupied by the LGBT community, and it is definitely not a hotel for families with small children.
For such a large hotel, the pool is small and already in the shade after 3:00 PM. There is only one tiny playground for children by the pool.
Again, for such a large hotel, the food selection is very limited, although anyone who is hungry will find something to eat.
The ** rating is justified.
The hotel is 200 meters from the beach, where there is a beautiful long promenade along the coast.
Sy Morson
Not a bad hotel at all for the price, pool area is nice and everything is a short walk away.
Food was above average and the rooms a little dated but good value for money.
But…. Customer service is terrible, 2 days before checkout we asked if it’s possible to pay & extend our room from 12 O’clock checkout to 5pm so we could enjoy our last day, we were told yes then today at checkout 12 O’clock the rude receptionist said no rooms available for extension and promptly cut all 5 of our wristbands off so we can no longer use the all inclusive for our last 5hrs!!!
I’ve been a lot of all inclusive holidays and I’ve never had my wristband removed before the transfer coach arrives.
Matthew P
A balanced review:
Good points. It's an affordable hotel close to beaches and shops. The pool area is nice but basic and the restaurant is clean and well run. Some of the staff are lovely. Marco on reception, Luis bar/restaurant, and some other bar/restaurant staff as well as cleaning staff. The room (deluxe) was nice with two bedrooms and two balconies. No lock on the bathroom door (I was sharing with friends) so it would have been nice. It was my friends birthday and one of the guys, I don't remember his name (tall slim with dark hair and a moustache and goatee) sorted a cake and dressed a table for breakfast. A really lovely gesture with a note wishing him a happy birthday. He is a nice guy and works in the restaurant and bar.
Negative points:
On our last day Julia behind reception (quite curt and abrupt) insisted on cutting our wristbands off first thing that morning, 9am, when we went down to see about extending our room booking as we had a late flight. Check out time is 12pm - not really sure why she needed to do that. At 10:50am I went to the bar to ask for a glass of water as I wasn't feeling well. They told me I would have to pay for it, I was served by a young guy really short with a moustache, I thought it was because of the wristband being cut off so I tried explaining that it was my last day and I was there until later. Apparently the bar isn't open until 11am (I didn't know). I was only 10 minutes early. He got his senior colleague to come over, bald guy in a white polo shirt, he wanted me to pay for it but eventually just gave me a glass of water. I realised then that the bar served from 11am but I wasn't asking for alcohol or anything fancy just water as I had a bad headache and wanted to take some tablets and it was nearly 11am. I remained polite to the but confused. As I walked away they were both looking at me walking away and talking about me. The food is very basic and as a vegetarian I struggled to eat more than chips and salad with the occasional pasta dish.
The water incident and the receptionist, Julia, have left a bad feeling. I stayed at the hotel the previous year in an older room where the shower flooded and I was locked in the bathroom as the door handle broke off with the door closed. It was ok and I understand that it is a basic hotel. I am not sure I would book again. I would rather increase my budget a little bit for the variety of food and better standards.
