Linden Jackson
Had a great stay at Meliá Phuket Mai Khao for 5 nights with a Luxury Escapes package which included all our meals and drinks throughout the day at the pool. It was a luxury resort for the 2 of us to relax and enjoy not having to think about anything. The staff and management were very friendly and accommodated us very well. I am Gluten Intolerant (Ceoliac) and the restaurant and all hospitality staff knew of my dietary needs, they created a special menu for both restaurants that allowed me to not have to think about what I could eat. They recognised us each time we went to eat, even remembering our room number... very friendly and great service. The location was great and the room with it's private pool and outdoor bath was very enjoyable and romantic. The room was large and an escape when needed. Internet services were great. All was exceptionally clean and the activities including bike ride around the village and beach was fun... the spa was amazing and so relaxing. Definately worthwhile for couples, but there were some families as well.
Alfonso Guerra
We had a very enjoyable stay at Meliá Phuket Mai Khao and would especially recommend it to those looking for a peaceful retreat immersed in nature. The location is truly exclusive, situated in the far north of the island with nothing around it, making it ideal for a quiet getaway, relaxation and disconnection from everyday life.
That said, being so close to nature also comes with a few considerations. We encountered all sorts of wildlife on the property, including toads, snakes, and lizards. Fortunately, none of them entered our villa, but guests should be prepared for this aspect of the experience. In the evenings, more lighting around the pathways would be very welcome, particularly when walking to the restaurant for dinner, to avoid any unpleasant encounters.
We stayed in a one-bedroom wellness villa with a private pool and absolutely loved it. The villa was spacious, beautifully designed with a refined and elegant décor, spotlessly clean, and equipped with every amenity one could possibly need. The private pool was unfortunately far too cold to use, but the wellness premium amenities more than made up for this. The daily spa treatments included in the package were a true delight.
YHI Spa is an absolute gem. We thoroughly enjoyed the multiple treatments we had during our stay, choosing something different each day, and every single visit was a pleasure. From the very beginning, we were always welcomed by genuinely warm and professional therapists. Each experience started with a hot cup of tea and a relaxing foot massage, immediately setting the tone for complete relaxation.
In terms of dining, the restaurants offered excellent food, and we thoroughly enjoyed our dinners. The dishes were well prepared, tasty and thoughtfully presented, with the added benefit of being able to choose between two different menus and restaurants, one more Thai-focused and the other more European in style.
Breakfast, however, was a disappointment. The attempt to present certain items as “Spanish” was misleading and poorly executed. As a Spaniard, I found this particularly disappointing and even insulting, as the dishes bore no resemblance to authentic Spanish cuisine and gave guests a completely wrong impression. None of the items presented with a Spanish flag were authentic: things like extra virgin olive oil, tortilla de patatas, Tarta de Santiago, or Gouda cheese (which is Dutch) were shocking and hard to see on the buffet table. It would be far better to focus on well-prepared Thai and local options, which is after all what people come to Thailand for.
Overall, Meliá Phuket Mai Khao is a beautiful and tranquil resort, ideal for nature lovers and anyone seeking a wellness-focused escape. We chose it knowing it is part of a high-quality Spanish hotel brand, and the resort certainly delivers in many ways. With a few improvements, it could provide an even more outstanding experience.
Amélie-Mara Bosse
We spent almost 10 days at the Meliá Phuket and our stay was wonderful. We were greeted with a cold drink and shown to our room. All the staff were very friendly and respectful. The rooms are beautiful and spacious, and with the terrace and a bathtub in the room, you can really relax. The breakfast was also delicious, with a wide selection of Thai specialties. The staff was very attentive, and the Guest Experience team was always happy to give us tips for excursions. All in all, our stay was fantastic, and we will definitely be back.
buzz ff
This is my third time visiting Phuket and my first time staying at the Melia hotel. The hotel environment, decor, and facilities are excellent. The bedding in the room is comfortable, allowing for a very good rest. The breakfast is very tasty. I'd like to thank the front desk staff, Ms. Candy and Ms.Beam, for being very attentive and considerate. She provided a detailed introduction to the hotel, not only arranged for our room to be next to our friends' but also kindly arranged a room upgrade. If I come to Phuket next time, I think I will choose the Melia hotel again.
Fatma J
I cancelled my booking at Meliá Phuket Mai Khao within less than two hours of booking, before any stay took place, after realising the room was not practically suitable for three adults based on how it was advertised.
The room was listed for three people with one king bed, with no clear disclosure upfront about the extra bed arrangement or the impact this would have on usable space. Even with an extra bed, the room would not reasonably accommodate three adults and multiple suitcases, making the stay impractical.
Despite explaining this clearly and attempting to resolve the matter politely, the hotel refused any flexibility, relied strictly on a non-refundable policy, and eventually stopped responding.
The cancellation was made well in advance of the stay, giving the property ample time to resell the room. Given this notice period and the rigid response, it gives the impression that guest fairness was not a priority, regardless of whether the room could easily be rebooked.
My Booking
