Toby Butler
When we arrived we were hit with an unexpected 200 euro deposit which we had to pay for each appartment so 400 euros then when we were at the reception the staff didn’t have great customer service and the pool staff kept watching you and was acting like he was guarding a bank vault then when we checked out we had to do all the cleaning even tho they have a cleaning crew from taking apart the sheet on bed, sweep the floors, wipe the sides, wash up after ourselves, towels in bathroom and rubbish in bags and outside in a grundun bin but origanlly we had put the rubbish on the side and they (hotel staff) made us clean it up after dumping it outside the front door also they only give you one small black bag for your stay so we had to use bags from the shops we brought. All this out of fear we would lose our deposit DO NOT RECOMMEND to anyone far better hotels cross Benidorm for better
j c
Our all female group had different experiences with the all male staff. A few were friendly but a few not so much.
We cleaned our room before leaving. Nothing broken. Nothing missing. But still was robbed of our €200 deposit.
Due to noise. The first day we were warned of our music and that was the only time.
Rooms are fine and location is great.
Amelia Gorbey
We stayed here for a week and unfortunately had a very disappointing experience.
The biggest issue was the lack of basic customer service. On one occasion, we ran out of toilet paper and went downstairs to ask for more. We were told that they had no toilet paper available and were instead told to go into the men’s public toilet to get some ourselves. When we did this, security became very rude and confrontational with us, despite us explaining that we had been told by staff to get it from there. We were then offered a couple of toilet roll sheets , but when going down the next day to get some more were insisted that we pay for a roll that had already been used. This was extremely unhygienic and completely unacceptable.
The staff were generally very rude and unhelpful whenever we raised issues. We also stayed for a full week and our room was not cleaned once, despite the accommodation stating that rooms would be cleaned. We raised this multiple times during our stay, but nothing was done.
The pool was also very dirty and was not a particularly pleasant area to spend time in.
On top of this, we were charged €8 for an extra towel, which felt excessive considering the overall standard of the accommodation.
Overall, we were very disappointed with our stay. The lack of basic cleanliness, housekeeping and customer service really affected our experience, and we would not stay here again.
Kenzie Patterson
This hotel is an absolute disgrace.The rooms are not cleaned for when upon arrival as dirty clothes was found sitting in the bottom off my cupboard aswell as all cutlery was dirty and the floors was also black.The service is diabolical, no playing in the pool , no drinks , snacks or any food at all by the pool including water! The security guard is an awful man with no intentions of helping you but just to intimidate you I would recommend stopping in a different hotel as this one is terrible
Fay Hall
Me and 3 friends booked here as a last minute week..non of us drink alcohol so it was a lovely well deserved chilled week. We arrived Monday and all was ok until Friday when one of my friends was in the bar bathroom where there was no toilet roll and when my other friend went to the reception to get her some because the cleaners hadn’t topped them up she took the toilet roll to my friend and then out of nowhere the young lad working on reception came screaming at her in the bar bringing the guard with him asking her what had she done with the toilet roll like she had stolen it although he had just given it to her!
Embarrassing behaviour from a staff member & after being told by the guard/barstaff they’d had no issue with us all week he didn’t even have the decency to apologise to my friend after approaching her in such an aggressive way for his own misunderstanding and accusations!!
