Jens Flinspach
We had a wonderful stay at this hotel. The rooms were beautiful, spacious, and offered stunning sea views. The location was excellent, and we especially enjoyed the lovely pool area and the beautiful rooftop terrace.
A special mention goes to the outstanding concierge team — Luis, Camilla, and Peppa. They were available day and night, incredibly attentive, and always went above and beyond to make our stay special. Their warm and professional service truly made a difference.
We would absolutely love to come back and highly recommend this hotel!
Matt Beeching
FABULOUS!!! This is a such a cool hotel with the perfect balance of chic, comfort and service. Everything was amazing during our 10 day stay, from the friendly greeting of the bellboys, the concierge team, reception, and housekeeping. All our requests were attended to perfectly, and we were greeted like friends, but balanced with the right level of professionalism.
Guille, Luis, and Paola, in the Concierge team are absolute stars of this hotel as they went above and beyond to accommodate our needs, and were always so friendly, helpful and willing to assist with everything from booking restaurants, beach reservations, providing advice about the area, arranging bike hire, and just being generally informative and an ever-ready service with a smile.
The breakfast is amazing at this hotel with just about everything you can think of on offer, coupled with great service from the team working there. The view over the beach in the morning is wonderful, so to sit with your coffee enjoying the early sunshine is paradise.
The pool area is beautifully presented with plenty of sunbeds and a great service provided by the waiting team. We enjoyed meeting Maria and Sarah, but sadly didn't get the names of all the waiters, but they were all superb, efficient and friendly. There's a great pool food menu, lots of drink options, and it's great to see a good choice of alcohol-free cocktails on the menu too as my husband doesn't drink, so it's nice to have choices other than a 0% beer or soft drink.
The SPA is an absolute must for anyone staying at this hotel. We had 2 x massages each during our stay provided by Ivan and Maria, and they were very friendly, polite and highly skilled.
The BESO beach restaurant is great for a BBQ fish lunch, and great views out onto the beach, with a fun vibe and good cocktails.
I really struggle to find fault with the hotel and it's services, and would recommend it 100%. It's approx a 20 minute walk up the promenade to the Calipolis and Pic-Nic bar, or you can catch the Ting-Ting which takes 5 mins.
Lyes Soua
We had a wonderful stay at ME Sitges Terramar. The hotel is beautiful, with a fantastic location by the sea, a relaxed atmosphere and a great Mediterranean vibe. Everything came together to make our stay a very enjoyable experience.
A special thank you to Susana, Paola & Camilla, who were incredibly kind, attentive and professional throughout our stay. Their genuine care and attention really made a difference and made us feel very welcome.
Thank you again for everything. We leave with great memories and are already looking forward to coming back soon.
Nicky H
We had a wonderful stay at Hotel Sitges Terramar and would highly recommend it to anyone visiting the area.
A special thank you to Yasmeira, who worked in the restaurant during our stay. She was incredibly attentive, friendly, and always willing to help. As I was travelling with my son and young baby, her kindness and support made a huge difference to our experience. She always made sure we were comfortable, checked that everything was okay, and went out of her way to assist us whenever needed during breakfast. Her excellent service and genuine care did not go unnoticed and were greatly appreciated.
The hotel itself was fantastic. Our room was immaculate, comfortable, and maintained to a very high standard throughout our stay. The staff were welcoming, and the overall atmosphere made for a relaxing and enjoyable holiday.
Thank you to everyone at Hotel Sitges Terramar for such a memorable stay. We would definitely stay here again in the future.
Lea Marie
The ME Sitges Terramar has several positive aspects: it is located directly on the beach, has a modern and stylish design, and the rooms are beautiful and well maintained. The breakfast is extensive, high quality, and one of the highlights of the hotel.
Unfortunately, the service completely overshadows these positive points. This is advertised as a 5-star hotel, but the level of service is nowhere near what one would expect from such a property.
Throughout our stay, we were repeatedly met with unfriendly attitudes and a lack of willingness to help. Almost every request felt like an inconvenience to the staff, and instead of feeling welcome, we constantly felt dismissed. It reached a point where we found ourselves regularly frustrated by the staff’s behavior, which genuinely affected and diminished our holiday experience.
The endless extra charges only added to the disappointment. Beach loungers cost 10€ per person per day, and even the front-row sunbeds by the pool require an additional payment. It creates the impression that guests are being charged for every possible extra rather than being looked after.
To make matters worse, when we needed a taxi, the hotel staff were unwilling to arrange one for us, leaving us to deal with it ourselves. This is a basic service that should not be an issue in a hotel claiming to offer a 5-star experience.
We will definitely not be returning and cannot recommend this hotel to anyone expecting genuine 5-star service.
