Lea Marie
The ME Sitges Terramar has several positive aspects: it is located directly on the beach, has a modern and stylish design, and the rooms are beautiful and well maintained. The breakfast is extensive, high quality, and one of the highlights of the hotel.
Unfortunately, the service completely overshadows these positive points. This is advertised as a 5-star hotel, but the level of service is nowhere near what one would expect from such a property.
Throughout our stay, we were repeatedly met with unfriendly attitudes and a lack of willingness to help. Almost every request felt like an inconvenience to the staff, and instead of feeling welcome, we constantly felt dismissed. It reached a point where we found ourselves regularly frustrated by the staff’s behavior, which genuinely affected and diminished our holiday experience.
The endless extra charges only added to the disappointment. Beach loungers cost 10€ per person per day, and even the front-row sunbeds by the pool require an additional payment. It creates the impression that guests are being charged for every possible extra rather than being looked after.
To make matters worse, when we needed a taxi, the hotel staff were unwilling to arrange one for us, leaving us to deal with it ourselves. This is a basic service that should not be an issue in a hotel claiming to offer a 5-star experience.
We will definitely not be returning and cannot recommend this hotel to anyone expecting genuine 5-star service.
Stefan Hill
I’ve stayed at this hotel twice now. Granted neither time in the peak season. However, this is not a true 5* experience if you were looking for one. The rooms are fine and spacious but that’s where it ends.
No indoor pool, no sauna nor steam room or anything of the sort. No kids facilities despite that they advertise it. Dogs cost 80eur per night. The first time we got a little dog kit but last time they didn’t bother. When you arrive no one is there to greet you. There are zero amenities outside of the bar. In the colder months the pool is not heated plus it’s just closed. The area outside isn’t maintained.
The food at Beso Beach is good at night and the staff were kind. It’s just not a 5* hotel worth that money.
It’s not awful - it’s just not worth it. We won’t be coming back anymore. Maybe just for lunch or a drink on the rooftop in the summer.
Arpeggio
Some of the Conceirge staff are exceptional ... especially Lucia, Guillermo, and Camilla. It's helpful to remember that customs are different it Spain. While in the USA, one might just directly ask a question of the Conceirge. This is condidered rude in Spain, where one should start by saying hello and good day. Housekeeping keeps our room tidy and clean ... addressing any special requests cheerfully.😊😊😊😊
Mike Foxtwelve
Wow! What an amazing place with views that truly take your breath away. The service here is unmatched. I was blown away by how professional everyone was. A special shout-out to Camilla from the Quality Department who provided a first-class service and ensured every detail was perfect. This was my first visit, and I’m already looking forward to my return.😍😍
Shira Boardman
Normally I stay in town but this is a perfect escape. The hotel is beautiful, the view is gorgeous and the beach is divine. The breakfast is very good but the coffee in the room is stronger than in the DR. The staff is very nice nd helpful BUT the highlight here is the masseuse in the spa. IVAN has real skills and gives a very relaxing massage.
