rob artajo
The resort is nice, and most of the restaurant staff have been friendly and accommodating. However, there is one staff member whose behavior has been consistently unpleasant during my stay.
I have been staying here for almost a month, and I’ve noticed several occasions where he approaches guests and students in a rude or impolite manner. Today, he finally tested my patience. My friends and I entered through the kitchen door because it was the closest entrance from the gym. We were only informed today that guests are not allowed to use that entrance. That was completely fine, but instead of approaching us politely, he immediately said, “Hey, you can’t enter through that door,” in a harsh and unwelcoming tone.
He may have simply been following management’s instructions, but there is always a respectful way to communicate with guests. He could have waited until we were seated or spoken to us in a more courteous manner.
I’ve also noticed him shouting at students on several occasions. While I understand that the students can sometimes be noisy or difficult to manage, I believe they should still be treated with respect. Being firm is understandable, but being rude is unnecessary.
Overall, I’ve had a pleasant experience at this resort, but I hope management can address this issue and remind staff that professionalism includes treating every guest with courtesy and respect.
Sarlina Abdul
We stayed here 3 nights, our second time in Hoi An. Service staff are all attentive and responsive especially Trung and David who are very helpful.
They have scheduled complementary shuttles to the nearby Old Town which is a convenience.
The resort is not too big, just at a nice size. All amenities are good. Grilled salmon from LAM Kitchen is scrumptios and the make good coffee.
Eva Ayre
During our trip to Hoi an we stayed at Anmira resort and it was phenomenal. We were warmly welcomed by Annie who spoke very well and offered amazing recommendations around town. The rooms were lovely as well as buffet breakfast and ammenities such as the pool and the gym. It is conveniently close to town as well!
Thank you Anmira for the wonderful stay in Hoi An!
Alexey Miasnikov
Marvellous staff, always doing over the top things to make you served!
Just be gentle and polite, understand that they have a language barrier, but they will go crazy to help you!
Eapecially incredible Mr. Truong The Busy Man!
You truly saved my struggling kids and saved my nerves!
Thanks soo much!
Yet location is a very serious problem, too much far off Danang, 30 kms, major shopping malls and pharmacies are within an hour of drive, etc
But if you drive a motorcycle this is not a problem
nancy quynh
A Truly Wonderful Stay in Hoi An!
I recently had the pleasure of staying at Anmira Resort & Spa Hoi An and it was such a lovely experience. The hotel is beautifully designed, peaceful, and very well maintained. The rooms were comfortable and clean, and the overall atmosphere made our stay very relaxing.
What made our experience even more special was the excellent service from the staff. I would especially like to give a big thank you to Ms. Quynh from the Reservations team. She was incredibly helpful, professional, and responsive throughout the booking process. She supported me a lot with my reservation and made everything smooth and easy. Her kindness and dedication truly stood out.
I would also like to compliment the bellman team. They were very friendly, kind, and always ready to help with a warm smile. Their hospitality made us feel welcomed from the very first moment we arrived.
Overall, it was a fantastic stay and I highly recommend Anmira Resort & Spa Hoi An to anyone visiting Hoi An. I would definitely love to come back again in the future.
