Eung Ji KIM
I reserved two rooms here as it was near the park. However, it was 20 minutes too far from the old city for my family. The parking is okay but limited in availability. Also, the quarterly chimes from the nearby church could drive some more sensitive family members crazy at night.
The rooms are clean but certainly showing age in certain areas. Beware of the additional 5 euro delivery charge if you order any room service. You have the option to go to the bar and pick up your order for free.
Nice business hotel but not for a family vacation.
Biel Morillas
I had a very disappointing experience with this hotel.
We made a reservation through Booking.com, and it clearly stated that the payment would be made upon arrival at the hotel. However, while we were on the plane (with no internet access), the hotel attempted to charge the card. Since there was no connection, the payment did not go through.
Instead of waiting for our arrival, they cancelled our reservation.
When we arrived at the hotel at 1:00 AM, we were informed that our booking had been cancelled and that there were no rooms available. We were left stranded in the middle of New York in the middle of the night, despite having a confirmed reservation that was supposed to be paid at check-in.
This situation was extremely stressful and unacceptable. If the policy is to pay at the hotel, the reservation should not be cancelled before the guest even has the chance to arrive.
I would not recommend this hotel due to the lack of reliability and poor handling of the situation.
Nigel Nmezu
I didn’t get the chance to use the pool due to the season but the king one bedroom suite and service received upon arrival and departure was perfect.
I’d also like to say thanks to Cristina who had a welcoming smile for all guests and was really informative by recommending things to do in the area of Girona.
Sebastian P. Bienemann
⭐️
I had over 50 hotel nights with Hilton in 2025 as a Diamond member, and my experience at the DoubleTree by Hilton Girona was without question the worst of them all. I am honestly shocked that this hotel carries the Hilton name.
At check-in, we were assigned a room where the heating and ventilation system could not be turned off. The ventilation was unbearably loud, making it impossible to relax or sleep properly. When we contacted reception, we were told that they could only shut the system off centrally, leaving us with zero control and requiring us to call the front desk every time we wanted heating again. This is not only inconvenient — it is completely unacceptable and absurd for any hotel, let alone a Hilton.
As a result of our complaint, we received an upgrade to a suite. Unfortunately, this turned out to be nothing more than a different disappointment. The suite was in a deplorable state:
– The shower button had fallen off
– The laminate flooring had large, visible gaps
– The furniture was worn out, stained, and clearly neglected
If I had paid the full price for this suite, I would have demanded an immediate room change or a refund. To make matters worse, all suites face the main road, meaning constant and intrusive traffic noise, making rest nearly impossible.
The breakfast experience was equally poor. Staff members appeared more interested in chatting among themselves than acknowledging guests or providing even basic service. There was no warmth, no attentiveness, and no sense of hospitality. This hotel severely lacks charm and shows little to no genuine interest in its guests.
The final disappointment came at check-out, where no one even bothered to ask how our stay had been — a perfect reflection of the overall indifference we experienced throughout our visit.
In summary, this stay was uncomfortable, poorly maintained, noisy, and completely devoid of service quality. From rooms to staff attitude, everything felt neglected. I can strongly advise against staying at this hotel and would not return under any circumstances.
Mahira Pitarevic
Despite having to cancel our stay due to flight cancellations, our experience with DoubleTree by Hilton Girona was very positive. The staff, especially Pol Domenech from the front desk, was extremely understanding, professional, and helpful throughout the process.
Everything regarding the refund was explained clearly and handled smoothly, which we truly appreciated during a stressful situation. The communication was kind, prompt, and reassuring.
Although we could not stay this time, this level of service has left a great impression on us, and we would be happy to book again in the future. Highly recommended for their professionalism and excellent customer care.
