Yasin Ali
We came in December so it was off season, the food was hit and miss some days great some days not the best but it’s was okay overall.
The hotel room definitely needs improvement, lots of places need’s paint and holes in the walls.
They don’t change your beds sheet, once every 3 days and even then they still don’t do it. You have to physically tell reception or chase the cleaners.
— Best things about the hotel —
The staff are great all of them are extremely friendly and helpful. Espically Hanad and a few others I don’t know how to spell there names.
The spa is amazing! Firesale massages, excellent stream room, sauna and heated indoor pool.
Gary Davis
Location is great, has an amazing beach right on the door step . However the hotel itself isn’t great, food isn’t great, the room we had wasn't that clean and the door couldn’t be locked, the cleaners came in several times early in the morning and also they came in when getting changed. Multiple fixtures were broken and not secure including the toilet, tap and the shower wouldn’t run without the tap running. Several of the toilets located around the hotel were either broken or not clean. Selection of paid drinks weren’t great made using cheap syrups. Loud noises coming from the lobby area in the early hours of the morning which sounded like furniture being moved. Entertainment was very poor. Staff in the beach bar were great though. Bedding not getting changed during our stay, hotel needs a good renovation and updating. Not a 5 five hotel in the slightest, have stayed in better 3 star hotels.
Jakub Grzybek
We consider the trip successful overall, although with some reservations.
The hotel is located right on the beachfront, providing very easy access to the sea and a swimming pool. At the beginning of October, there was no problem finding sunbeds, even for six people together. Most of the staff were friendly and helpful.
A big advantage is the location — directly from the hotel you can access the main promenade with numerous shops, restaurants, bars, and car rentals.
However, the hotel is showing its age, which is most noticeable in the rooms. They require renovation — the furniture is quite worn, and cleanliness was questionable. The room, especially the bathroom, was not thoroughly cleaned. In the common areas, there were also visible signs of wear and damaged elements of the equipment.
A serious drawback was the noise in the rooms. We were accommodated on the third floor, on the side facing the Flamingo Hotel, and it was possible to hear sounds from the corridor almost all the time — conversations, cleaning staff, or doors closing. The hotel also hosts weddings lasting until late at night, and from the early morning hours, there was noise from deliveries and maintenance work outside.
The food in the all-inclusive restaurants was tasty, with a fairly good selection. However, breakfasts were quite monotonous – it would be nice if at least two dishes changed from day to day. Guests can choose from five à la carte restaurants. We can recommend two of them: Los Amigos (Mexican cuisine) and Kohili Food Stories (Mediterranean cuisine). The others disappointed us with both service quality and food — after dining there, we usually went back to the main restaurant to have a better meal.
As for the all-inclusive drinks, they were fine, though much depended on the bartender. Some prepared drinks carelessly, often omitting ingredients.
A major downside for all-inclusive guests is the limited access to bottled water. It is available only during bar opening hours, with a limit of two 0.5-liter bottles per person. While this is not a big issue during the day, it becomes inconvenient in the evening when you want water for the night or plan to leave early for sightseeing — it’s simply not available anywhere.
The hotel offers various daily activities: children’s animations, concerts, shows, and sports classes. There is also an indoor pool and a gym available. In the immediate area, you can find plenty of additional attractions such as water sports, diving, motorboat rentals, and massages.
Overall, I think it’s possible to find a much better hotel in this area for a similar price. Five stars seem like a serious overstatement.
Rebecca
Had a lovely time and the experience was made even better by Hanad the bar tender, who provides an excellent, welcoming and friendly experience. He has provided us with great information about the area too. Hes a lovely and professional man, top bloke !
T. L.
The hotel is generally good, but there are several details that seriously affect the overall impression.
If you can book it at a discounted rate — go for it. However, at full price, I’d suggest looking at other 5-star options, as this one doesn’t quite meet that standard.
Grounds and maintenance.
There are many beautiful palm trees around the territory, creating a pleasant tropical feel. However, the use of potted plants is poorly thought out — especially inside the hotel. Most of the plants are dried out or neglected, and in some pots there’s nothing but bare soil. Overall, the landscaping lacks proper care and attention.
The reception staff also left a negative impression. They are the face of the hotel, yet their attitude was indifferent and unhelpful. We weren’t informed about meal times, the SPA, or sauna — things that should be a basic part of check-in.
Restaurant and food.
Restaurant staff are excellent — fast, attentive, and friendly. Tables are cleared promptly, and drinks are offered without delay. The food quality is great — fresh, tasty, and varied. This is definitely the hotel’s biggest advantage.
Bars and facilities.
The beach bar could use more attention to cleanliness — clutter behind the counter and staff smoking or scrolling on their phones create an unpleasant impression. It doesn’t make you want to order anything.
The pool is large, but the ladders are wobbly. Sunbeds are comfortable but worn out by the end of the season. A weekly power wash would make a big difference. Many umbrellas don’t stay fixed when opened.
Rooms.
Upon check-in, we found a hair tie from a previous guest and dust in the corners. The bathroom surfaces weren’t cleaned properly — there were gel marks on the tiles. The room clearly needs a light renovation — patched walls are visible.
On the balcony, ropes are tied to the railings for drying swimsuits, which looks unattractive. Colorful towels and clothes hanging from balconies spoil the hotel’s overall appearance. Installing simple wall-mounted folding drying racks would be a much better and neater solution.
Conclusion.
The location is great, the beach is beautiful, and the food is excellent. But the unfriendly front desk staff, neglected plants, lack of attention to detail, and small maintenance issues prevent this hotel from being a true 5-star experience.
If you find a discounted deal — it’s worth staying. But at full price, it doesn’t quite match its claimed category.
Итог.
Пляж прекрасный, расположение отличное, кухня на высоте. Но неприветливый персонал на ресепшене, неухоженные растения, отсутствие внимания к деталям и мелкие недочёты в уборке не позволяют назвать этот отель полноценной «пятёркой».
Если цена по акции — можно закрыть глаза на недостатки. Но по полной стоимости отель не соответствует заявленной категории.
My Booking
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