Agata
I stayed at the hotel for four days with a friend. The location is excellent, and there are multiple pools, so everyone will definitely find something to enjoy.
We checked into the hotel much earlier than the hotel's check in time, for which we were very grateful after the long journey.
The deluxe room was fresh and clean. Unfortunately, I had problems with the cleaning lady two days in a row. On the first day, she left my room door ajar, allowing anyone to enter for several hours. On the second day, she didn't even knock on my door; she entered while I was standing half-naked in a towel. Unfortunately, this is unacceptable to me. Most of the hotel staff were very nice and friendly.
However, food and hotel restaurants (all inclusive) are a separate story…
I'll start with the cleanliness - apart from the floor, I felt like nothing had been cleaned. The chairs were torn at the bottom, there were cobwebs on the chairs, the plates, cutlery, and glasses weren't washed properly. There were dried remnants of ketchup and rice, among other things, on the walls. A young boy who was cleaning tables was throwing dirty cloths over the heads of people passing by…
I'm not usually picky, but the snack bars had nothing but dried-out fries and sausages, burger patties the thickness of a sheet of paper, made of unknown meat, and bowls of vegetables that hadn't even been covered all day, with flies sitting on them. The quality of the food here is terrible; I spent two nights dealing with food poisoning.
Adam Bailey
A fantastic all inclusive resort. The children absolutely loved it here.
Many pools available, snack bars with good food, pool bars with great drinks choices.
The breakfast, lunch & dinners were full of great choices for everyone.
It was a lovely location and the views were fantastic.
Close to the beach, around a 10 minute walk.
The sea was warm and clear.
Highly recommend this place!
Harriet Stephenson
My 7 year old and I have just got back from a weeks holiday at this resort. We absolutely loved our week there. The hotel staff were very helpful and helped us where ever they could. Our room was clean and was kept clean they came every 3 days.. The beach is an easy 15 minute walk.
The highlight of our holiday was the entertainment team they are an amazing bunch of people especially Gabriel, Emanuel and Vera. When they found out my daughter was poorly they went out of their way to cheer her up and check on her. They all show how much they love their jobs from the pool parties to the evening entertainment. They made our holiday one to remember and my daughter is already asking to go back next year and every year down to the entertainment team.
The only negatives I would say about this resort is the mosquitoes at the entertainment arena at nights they are rife down there. The other is the food it’s very repetitive they could do with adding other things like offering slices of pizza. The meal times at the restaurant are chaos. The hotel resort is very large so be prepared if you want to cover all of it there will be some walking to do but the area is flat so it’s an easy walk.
Radosław Konecki
Dear Area Manager of BelleVue Club,
I am writing to provide both an open review and a formal report regarding my stay at your hotel. My previous inquiry, sent via email on July 21, 2025, at 10:00 a.m., has gone unanswered.
My wife and I were guests at your hotel from July 24 to July 27, 2025.
First, I would like to commend the bartenders for their outstanding service. Despite the hotel’s high occupancy, they consistently greeted guests with smiles and courtesy, which deserves the highest praise. The organization of traffic in the restaurants was also impressive. Unfortunately, these positive aspects were the only highlights of my stay.
I would like to raise a few concerns. How often should a room be cleaned during a three-day stay? To my surprise, room number 322 was not cleaned at all during our visit.
While the room was completely renovated and tastefully designed, it had some shortcomings. The name "Double Deluxe" may be misleading, as it suggests a double bed when, in fact, there were two single beds. I also recommend a more thorough technical inspection of the bathrooms after renovations. There were no towel rails, and the drainage system in the shower area (wet room) was poorly designed, causing water to flow into the corridor when several guests were showering on the same floor at the same time.
Considering that the complex has nearly 1,500 rooms and suites, I wonder how many bartenders are scheduled to serve during evening entertainment programs in high season. A 20-30 minute wait for a drink with only four bartenders is excessive and detracts from the comfort of your guests.
I am disappointed that I booked my stay directly through the hotel's website rather than through a travel agency. Had I booked through an agency, I would certainly have requested a refund after such an experience.
Additionally, I could not find any information on your website regarding the lack of a "pool towel" service, which is typically included in all-inclusive packages at many hotels.
Overall, I am deeply dissatisfied. I have stayed at many hotel chains in Spain, and this is the first time I have returned from a stay feeling disappointed, especially since it was meant to be a birthday gift for my wife. Fortunately, dinner at the Aqua restaurant did help to salvage the celebration.
Due to the issues mentioned above, I will be avoiding your hotels in the future.
Zoe Jones
Some of the rooms have been updated, which were nice but they have a masculine/modern feel to them. The resort must still be under some renovations as the road markings were being painting while we were there at the beginning of August 2025, the resort still needs some renovations to the outside of the buildings as the paint is peeling, brickwork fallen off and the buildings were looking tired and dirty. If you use the all inclusive restaurant, the food is terrible and you will have to clear your own tables, once you find one, as they staff just cant keep on top of the cleaning. I would highly recommend you book into the Italian or Mexican as you will have a much better experience. The kids club wasn't advertised very well and when we saw advertisements about it, it seemed like it was all pool activities and nothing else, which the kids didnt want. The staff were very friendly and helpful though.