Sol Pelicanos Ocas

charlotte finch

Decent hotel with a few need for improvements. Firstly, the bar staff are rude and patronising. My mum had a problem on the first day with them. 2 days later I went to the bar (the time before I went, I never received my token back; I also made it clear to the bar staff when I first bought my drink I’m not sure how the process of the tokens work, so he was fully aware what he was doing) when I brang my cup back on the time before, I never reached my token back... The bar staff asked for my token I explained that i didn’t receive one and he was rather arrogant and said “well it’s €1 extra if you don’t have your token, you should have bring you cup back” being sarky. I explained that I did bring my cup back, and didn’t receive my token, yet he still charged me. Secondly, the cleaners are lovely, very polite and friendly. However, the cleanliness of the room wasn’t great after cleaning had been finished. There was crumbs left all over the balcony floor, bed sheets with stains were changed (but unfortunately not the pillows, they just flipped them around), the mirror accidentally had tanning lotion sprayed onto the mirror and that wasn’t cleaned too. You are given very minimal toiletries at this hotel, which is not expected upon arrival, just for those looking to stay, to make sure you have toiletries. (Shower gel & shampoo is included) You have to pay a deposit to use the kettle, €27 (we stayed for 3 nights) when my mum went to the reception to return the kettle at the end of our stay they only gave her €20 back as they charged her for sachets of coffee and sugar (which is normally complimentary at any standard hotel). Also note, if you want additional water, you will be charged. If you want to smoke, you have to go to the other end of the pool area in a designated section. However vaping is fine (I’m a vaper) Overall, the rooms are pretty decent, the pool area is lovely, breakfast has a good selection. Receptionists and cleaners are friendly.

Sarah Ronan

Great staff, so friendly and helpful. Best pools in Benidorm! Entertainment was great for all ages and always something on for everyone even when its raining. The entertainment staff work so hard to make sure everyone is having a good time. Good selection of food at meal times. Lunch and dinner much better than breakfast. Really central location but manages to still be quiet. Rooms are small for 3 people and very basic but clean - no one stays in their room in Benidorm anyway. Lovely stay. Would recommend.

Richard Anthony Lee

We had a great week staying here. The rooms are basic but very clean and we had a fantastic view of the pool. The staff were very friendly and helpful. We were stayed half board and enjoyed are food at breakfast and dinner plenty of choice and again the chefs and serving staff did a great job. We would stay here again.

Danielle Fellows

Recently stayed at this hotel with my Daughter and I have to say that the staff were quite rude especially the bar staff as I was abruptly shouted at for not understanding what he was saying and also came across very arrogant and was also charged for borrowing a kettle that cost €27 as a deposit and didn't recieve the full amount back. Apart from that, the rooms were quite nice with a balcony, good air conditioning, great location and a good selection of food and swimming pools. Could be improved by providing blankets inside the rooms as the tempreture drops at night.

cheryl

Great pool area, paper thin walls in the rooms to the point we could hear next door screaming at eachother. Bin wasn’t emptied even though it was overflowing in the room. Door handle fell off as soon as we got the room. 5-6 min walk from the beach. Below average breakfast.